Soft SurroundingsReviews 169

We recently bought bamboo sheets from Soft Surrounding on the recommention of the sales staff. The first set I
Ordered had a rip in the top sheet and they did exchange it with no problem. I washed the sheets before we used them, as most people would do? And my husband and I hated the feel of them. Too hot and would not stay in place
On the bed. Well guess what, I should have read the return policy first, they will not refund money for any "laundered" items. Lesson learned!

I've been getting catalogs for a number of years and ordered some items over the years, however, I don't know why they charge so much for their clothing. The quality is no better than Macys or JC Penny! I've had a pair of slacks that turned to some weird color when washed, a sweater that unraveled before I got it out of the bag, winter tops that were so thin it was ridiculous. I'm just not loving the quality of these overly priced items. I have been disappointed everytime. The clothing is very pretty but that's all. I will just ask them not to send anymore catalogs.

I ordered a Christmas present in November from Soft Surroundings. No indication of the item being on back order and the website let the transaction through. As I was wrapping my Christmas presents, I realized that the item hadn't come. When I looked online at my order, it said the item was not scheduled to be shipped till February 20,2020. When I called customer service, they confirmed that the order wouldn't ship until February and there was nothing that could be done. They said they didn't have access to inventory in local stores to even check for me if that item was in stock there. I called the local store myself and the item was not in stock. I called the customer service number again and they were in no way apologetic or helpful with the situation. Never received any email updates letting me know they item was delayed/out of stock. Two days before Christmas and now I don't have a Christmas present. Thanks Soft Surroundings. Won't be shopping with you again.

Bought a pair of green pants at Soft Surroundings that was almost perfect, so ordered the other 3 colors online, same style and size. One of the new pairs, the gray ones, were almost 2 inches shorter and much tighter around the thighs. Very uncomfortable to sit in as well as unflattering. The black and brown ones are better, but still not as comfortable or flattering as the original green ones from the store. I sew, and measured the fabric at different spots. The newer ones are just made with less fabric; indeed, I think the gray pair are a full size smaller. After reading these reviews, I won't waste time I don't have trying to get refunds. Won't shop there again.

This is a terrible company. I started to try to place an order on Black Friday but could not manage to get the advertise price for my on line order. I called Customer Service who also did not understand how to fix the obvious problem. They promised I would get a call back within 24 hours. No call back. The problem still existed Cyber Monday so I called the main office. A nice woman was able to get me the advertised price. However, almost two weeks later the clothes have still not arrived. I called again and was told my order would not be delivered for several more days. This was a real problem for me as I would be out of town for almost a week when it is now scheduled for delivery and the package would be sitting on my doorstep. I was told to go to the post office and put a hold on my mail! I will never order from them again; they are more trouble than they are worth.

I have always received lovely items from soft surroundings.
I have never had to return an item so I am not familiar with their process.
Some items you do have a few months waiting period, but they tell you that upfront.
The one thing I do hate is they never have specials with percentages off like my other favorite store Chico's. I do like their items better than Chico's, but I like the sales Chico's has so I end up buying much more from them.

My limited experience with Soft Surroundings is that the clothing can be sometimes very stylish and unique with a flattering fit. The downside however is that the same clothes can be made of cheap quality fabric which does not wash well and pills. I don't understand why they do not use better quality fabric for their interestingly designed clothes. I guess they would have to charge more for decent fabric and obviously their profit margin is very high. But What is the point of having a lovely gown if you have to toss it out after a few months because it looks years old.

So I ordered about 1000. 00 dollars worth of clothes midweek with them and I paid for overnight. So I called on Friday afternoon to find out where my order was! So despite them having my phone number to call me. They flagged my order because I used a P. O. Box for my billing. Despite paying for overnight and having my phone number they did not call and check. I mean really I paid for overnight that should be a clue I needed it right away. They can do nothing because that is their contract with FedEx. You could tell with both customer service representative and supervisor Erin that the could care less. I prompted them to call FedEx to see if anything could be done. You could tell they did not want to call and I honestly believe as quick as she was to call back that there is a strong possibility that she did not. If I had not called would have been waiting still. So despite having my phone number and big clue of paying overnight fee they completely dropped the ball! I have recently recommended them to several people that liked my outfits! So now it will be do not remember where I purchased this!

I ordered a dress, back ordered 2 months. Cancelled it. Ordered jumpsuit. Back ordered 1 1/2 months. Cancelled, but they shipped it anyway. Called company and they had charged me original shipping for an order I cancelled! Refunded me $10 less total for a cancelled order! I cancelled their emails and catalogs. NEVER AGAIN! Back to Chico's. Much better company with excellent customer service. They are also way too expensive for the quality.

I started ordering from Soft Surroundings about 10 years ago. Their styles were trendy and breathtaking. I loved them. I don't remember any problems with my early orders. Their prices were always high but the clothing was quality and has lasted over the years. CUSTOMER SERVICE has become the problem, they have none now, read nearly every review and it's about customer service, shipping and them canceling. If you have all the money, time and low expectations in the world order from them, their products are beautiful and unique. But beware of all the other things mentioned in these reviews. Everything that is said is accurate to the best of my knowledge and experience..

I decided to order 3 items from Soft Surroundings. During the ordering process, I learned all 3 items were back ordered, so I cancelled one item. The second item was delivered on the stated delay date. It was a nice top, but overpriced for quality. I waited 3 months for the third item, as the delivery date was pushed back 3 times. Once received, the $98.95 dress had a see-through panel (not shown or mentioned on web page or catalog) and was returned. With shipping and tax, I paid a total of $110.89 for the dress and was refunded $97.94, which was even less than the actual cost of the dress. I emailed the company regarding this amount, and they came up with some sort of explanation. My refund appeared on my credit account 14 days after I shipped the dress UPS, using their refund label. Needless to say, I will not be ordering from this company again.