Soft SurroundingsReviews 169

This company is AWFUL! In a time of a global pandemic when most companies make shopping easier for their customers this company makes them more difficult. Most companies offer free shipping to your home. This one doesn't no matter how much you are purchasing. They ship it to a store where you have to pick it up. They use fed ex which means it will take a very long time. So you go to the store which the website says it offers curbside pick up. You call them and they tell you that they don't offer curbside. After you point out their website they reluctantly agree to do it but they make you wait in your car for like an hour before they bring it out. If some of the things don't fit and you have to return them then you go through all of this again. They return the items but don't give you a receipt for them because they say that their printer doesn't work. When you insist that you must have a receipt proving that the return was made and ask them to simply copy all the information down from the computer onto a piece of paper the assistant manager refuses saying that it is too much trouble! This company has the WORST customer service I have ever seen. I will never buy from them again and am very sorry for spending so much money with them. They deserve to go out of business because they are so bad! I hope that they do!

This company has the worst return policy ever you return a item expecting the amount you paid less $7.95 because that's what it says on the return policy but no! You also have to pay the original amount of your shipping in other words you are going to be out a minimum of 20 to 25% of your original purchase what a joke and the quality is not that good I will never buy from them again and believe me I will tell anyone in my path to never ever ever buy from soft surroundings! EVER!

I waited months for an item that I ordered. I eventually received an email stating they couldn't deliver it. I asked for a substantial discount to be used on a future order to make up for the inconvenience. The customer service representative only offered me 10%. Not even free shipping. They send me emails at least once a month offering 30,40, sometimes even 50% off. When I insisted they could do better than 10% she just blew me off with "Sorry, no." The long wait and then the customer service experience left me with a negative feelings toward Soft Surroundings.

I love soft surroundings! I love their clothing! Yes, there have been some problems with timeliness in my returns during Covid, but we all have struggled, so please give them a pass on this one. They are wonderfully helpful on the phone When I've placed orders that they have not been able to fulfill due to demand, they have compensated me for these inconveniences. I will continue to shop there because their clothes are beautifully unique thank you Soft Surroundungs!

First off I used to love Soft Surroundings. I'm not sure what has happened but they have gone to overpriced cheap clothes that if they aren't backordered for months they just rarely fit right! My husband bought me a 250. Gift card 3 years ago and I have only purchased a lousy overpriced tshirt with it and somewhere lost 50. At least! They don't credit the gift card back they send you "gift certificates" with odd amounts on them with no dates. You can't look up your past purchases on their website. Its ridiculous! The customer service people are so rude!

I returned two items I did not like. They charged me $10.86 shipping fee and a "label fee", which I printed out myself, of $7.95. Almost $20 for nothing! Goodbye soft surroundings.

I never actually received anything from 3 orders I placed. After waiting some time I finally got a hold of them and there was no longer an order, cancelled. They seemed genuinely confused that I wished to know that and confirmed they sent no notice. So, very poor service.

I decided to give one more try today since a brand new catalog arrived in today's mail. It had two really nice hoodies perfect for summer nights and right now too. Great, will order them immediately.

Both out of stock until the end of summer LOL why even send a catalog out that arrives today and things are not in stock until after the season ends?

I am officially done now.

Placed an order on 3/17 that was to ship to the store. I was told it shipped on the 18th, but just got an email on the 31st that it arrived at the store that is now closed. No one to talk to and have sent 3 emails asking that the items be shipped to me instead under the circumstances. No response from anyone. Even the store manager who I spoke to twice and was aware of the order is unresponsive now. I know the unexpected closures are challenging but expected more from this store. Very disappointed. UPDATE- out of the blue my order arrived at my doorstep. No notice or reply from customer service. They must be swamped! My items are nice and only going to return two things that I just don't like. I'll upgrade my review to 2 stars.

I impatiently weighted for Soft Surroundings to come to my town. When they finally opened their store, it was a BIG disappointment. The material of clothes is very cheap. Their clothes are cut for one type of body build only-- tall, slim, long necked women. Even their petite sizes fall in the above category. Their clothes are worse than Macy's maybe at the level of JC Penney. I went there many times with the hope to like and buy something. Never found anything that would fit me. I do my shopping at Anthropologie and they have clothes for literally every body. I was hoping Soft Surroundings would be a less expensive version of Anthropologie. What a disappointment... I better spend 2X more in stores that offer quality that buying the trash that this store offers. Ah, another thing is that they offer exactly the same items multiple seasons. It is really strange.