Soft SurroundingsReviews 169

I'd always liked the look of Soft Surroundings merchandise but the item I ordered looked nothing like what was shown online. I'm not sure if it was the wrong item or not, but it didn't work for me and I sent it back, requesting a refund. It took them over a month to acknowledge my return and send me an email that they would start the credit process. They then deducted $14 from the refund for return shipping costs. Astonishing. Nothing about this experience was remotely positive and I won't order from them again.

Two weeks ago I ordered a bamboo quilt and matching pillow cases. Over $400. Still don't have it. It seems to be flying all over the midwest via FedEx. Stuck (more likely lost) in West Virginia at the FedEx hub. Customer service was zero help. In fact she just said have a nice day and hung up. They must get a lot of complaints.

I wish I had read the reviews BEFORE I ordered. Lovely clothing if you ever receive it. I wanted a dress for a wedding, but the couple is back from their honeymoon and no dress or other tops I ordered have arrived. Don't know why they waste money sending out their catalogue if they do not have the merchandise. I will not order again.

I was a faithful customer of Soft Surroundings for many years. I loved their unique clothing, styles, and the many natural fabrics they used. Now almost everything is a blend of natural & synthetic or a flat out synthetic fabric. Their catalogs don't provide as much detail about clothes as they used to, and often the way items are photographed you can't see the details of the item and there's nothing in the description that helps. Plus shipping and returns are expensive. These are all trends I am seeing in other women's clothing catalogs that I have purchased from for years. Fortunately I found an Asian seamstress who is willing to copy clothing items I already have and like. I purchase the fabric and send it to her. Even with mailing the fabric and item to be copied back snd forth it's the same or less cost than what I can get from Soft Surroundings. And I get my 100% cotton, linen, silk, etc.

Something has changed there in the last 5 years. For the second time this year, I ordered an item online and found out AFTER that they really don't have the item. They might have it in a month but I went through this before and an order was delayed 4 months until I cancelled. I think they place orders with their vendors AFTER they get a sufficient number of orders. Will never deal with them again.

For what they charge PLUS shipping, I can shop elsewhere.

After visiting new store to see/touch items. Discovered their greatly reduced prices online. Very happy with every single item from novelty sweatshirt to dressy top w/flounce to simple ribbed summer top and leggings. Love that XL items are fully cut to avoid 1X and that most tops are 27-28" to cover bottom. Have received compliments when wearing. No need for returns so cannot comment. Now
My friends plan to start purchasing from Soft Surroundings, especially when $79-89 tops are on sale for $39-49! Just retired so now can buy the fun casual items that don't need to be suitable for office. Especially loved the tiered bottom straight leg pants & the lavender sweatshirt w/lace trim for less than $30.

I ordered two items in November. I received one, the other was back ordered and said to be shipping in January. The item arrived in March, well past the intended fall/winter season. I requested a refund and waived return fees. The rep obliged. When I received my refund, it was short by approximately $25. I called, thinking it was an error. Nope. The explanation: the charge for the item shipped in November was not the full price, even though it was the amount stated on the order. Who does business like this and retroactively changes a price? Isn't that illegal?

I called customer service and spoke to a woman who was very rude and unfriendly. The company needs to contact Amazon and learn what customer service means. I love the clothes but not enough to put up with a nasty and obviously unhappy woman.

I love the items I have received from Soft Surrounds However they take orders on items they don't have then repeatedly send you delay notices, This has happened twice to me

What a disaster! Saw beautiful clothing come across my Insta-feed - foolishly clicked through to the website and DIDN'T do my research on this company before ordering. The clothing eventually arrived not as described or shown in photos - overpriced shipping (who even charges shipping anymore?) AND I needed to pay for my return. Stay away!

I purchased a top, but the interior seams were scratchy. The top was washed - they wouldn't do an exchange

I am SO sick and tired of receiving their catalog, falling in love with something and not being able to receive it for MONTHS. Ordered a simple white T on 1/5 and was told it would ship on 1/26. NOW they are telling me it will be 3/21 before it ships. Obviously they are taking orders and THEN manufacturing. This has happened to me more than once, and BEFORE the pandemic, so can't blame that. Previous orders meant for vacation didn't make it either. VERY FRUSTRATED! PS. Love their stores.

I ordered a robe from Soft Surroundings for my mother on Dec 5. I was assured the robe was in stock and would be delivered to a store near her home in California. Before Christmas. Since she is elderly, I planned to pick up the robe at the store and bring it to her home on Christmas Day during my brief, 3 day trip to CA. Now I have received an email saying the robe is not in stock and will not be delivered until after Christmas (and I will no longer be in town to pick it up and bring it to her). The whole surprise is ruined and I will not have a gift for my elderly mother on what could be my last Christmas with her. I will never buy from this store again and BUYER BEWARE. When I contacted the store about this they could only make excuses and say they were "sorry" but made no effort to make it right, and did not offer any kind of refund, discount or expedited shipping. Just said it was not in stock and I was out of luck. NEVER AGAIN.

I bought an already seriously over priced pair of jeans from this company. They didn't fit and so I wanted to exchange them for another pair that was exactly the same price. You can only exchange (from the catalog) for the exact same item but a different size or color. Add to that you have to go the post office and pay return postage and the company also charges you a $7.95 return fee. I will NEVER order from this company again. Total rip off.

I have been purchasing from Soft Surroundings for over 5 years, mostly because I like their styles. Unfortunately, I have had to return more than I keep because of poor quality. Usually the return process is easy, but if you have a quality issue after you've worn and cleaned the item, you will get rude customer service and no refund. You will be blamed for the fact that the item came apart at the seams or shrunk beyond reason. Most of the clothes I have kept have not held up. Elastic on the skirts stretches and twists, hemlines roll, blouses shred, sweaters (even with the best sweater care) ball up, shrink, and don't hold their shape. I used to be a seamstress, so I know about fabric care and how to block clean and block a sweater. Purchasing from Soft Surroundings is like throwing your money away. It also looks like most of their clothes are made in China, which explains the poor quality. What a rip off.

I purchased some clothes at full price. I received a promo code after I made the purchase and requested that the promo code could be applied to the merchandise. The customer service supervisor named Brook refused to apply the promotion code. She was rude and very unprofessional. I am returning one of the items. It's just a t-shirt way over priced. Be careful when purchasing items from soft surroundings some of the clothing was not good quality considering their high prices.