Snag Tights

Took ages to get to Australia.
Ordered them at the start of Winter didn't get a reply until end of Summer.
Never arrived. Eventually got a refund.
They are NOT an Australia based company regardless of them calling themselves Snagtights.au.
Do not buy if you live in Australia, they ship from Scotland and it takes 6 months for them to get to you, if they actually arrive!

They are quick to take your money and then forget to send your order. They are based somewhere in another country, so there is really nothing you can do to recover your money.

Even though the customer service is very good, the quality of the tights is very poor. The threading at the bottom of leg (upper knee) comes undone and rolls up. I got one pair replaced but then my other pair did the same thing.

I've ordered from this company 4 times and have yet to have a problem with them. Shipping took 11 days to get me (I live in NYC) and all my orders were correct. I love how they fit, very easy to get on. I have very thick thighs and that's usually my issue with other hosiery, but I have zero struggle with these. Be careful if you have long nails, you might poke a hole in it, especially if they are sheer or putting them on with jewelry because it might get caught and snag the tights. Other than that, their selection of colors, textures, and sizes are great and the cost is definitely affordable. My favorites are the variety of fishnets, mock garters, and opaques. Really makes all my outfits come alive and allows me to wear my legs out without feeling self conscious. Amazing for chub rub.

I ordered three pair of tights from this company as I loved their designs. For two weeks I was told the items were shipped and in transit. Another week passed and I inquired again about my order. I was told the items were lost but they would be happy to resend the items. I requested they resend the items. After a time I got an email stating I would have to re-order the items (which had a price increase). At this point I felt they were doing a bait and switch so simply asked for a refund which I have yet to receive.

THESE PEOPLE ARE CROOKS. DO NOT WASTE YOUR MONEY HERE. I ORDERED WEEKS AGO. FINALLY CONTACTED SUPPORT. GET TOLD THE PACK WAS LOST AND ISSUED A REFUND. THE REFUND NEVER CAME. NOTHING BUT EXCUSES FROM THEM. THIS COMPANY IS GARBAGE AND THEY WILL STEAL YOUR MONEY.

First of all - yes, their orders to the US sometimes take a little while - I think the 10-25 day estimate has been pretty accurate in my experience. Just know that before you order - you should get it in 2-4 weeks.
I've bought chub rub shorts, footless tights, Merino wool tights, patterned tights, mini-skirts, a one piece swim suit and swim suit cover, a onsie jumpsuit & a wash bag. I just recently bought a two piece swim suit during their latest clearance sale that's still on it's way. I've found everything fits true to size (you have to check the sizing chart). I love all of the materials and designs that I've purchased so far. The chub rub shorts are great for people with bigger thighs that rub together and chafe in the summer time. They have been a life saver for wearing skirts and shorts when it's hot out.
The hems of a couple of the chub rub shorts started to fray after a couple of months of regular wear. I only contact Snag from their website via e-mail. They sent me two new pair at no charge and with no problems.
The only other issue I've run into, the mini skirts I just ordered are 2 1/2" longer than the last one I got from them & a different material. I just sent an e-mail to let them know - I'm not sure if they sent me their pencil skirts by mistake or if they changed their design - we'll see what they are willing to do for me this time.
To date, I've had great experience with customer service & their products. I probably wouldn't try to contact them on their FB page over order issues as I read some other people have tried - go to their web page and find "Contact Us" - that will give you the e-mail for dealing with your issues.
I'm guessing people only come here and report when they are upset after having a bad experience - that's unfortunate.
**UPDATE**
The skirts were a new design. They offered me 15% off my next purchase because I didn't get what I expected & preferred thier old design. I'll still wear the skirts so I'm OK with that. Also - it took longer than usual to get my last order. These orders come from London originally. They get sent Netherland Post - you can watch up to when they are sent off to country of destination. This time it was tagged as delayed. There was no sign of my shipment for several weeks before USPS received it. There is a huge bottleneck in recieiving international packages here recently. Also it takes a lot longer if it comes by ship vs air. Not Snag's fault. I'm curious if any of the people here that say their packages were lost, eventually received them. It seriously seemed like it was lost - but I know there are international mail issues so I just had faith it was still on it's way - and it was.

I ordered my snag tights on the December 3rd, it's now the 30th and my order has been put on hold "Due to unforeseen circumstances" and hasn't even been shipped, no idea when I'll get my tights. And the nonsense that they're in the UK and it takes awhile is BS, I buy from other UK companies constantly and they never give me such bad service and don't take forever to ship. I'm going to try and contact customer service but based on the comments below I doubt that'll end well.

Absolutely horrible service, The CEO is a literal child. Please save your money and put it in the pockets of people worthy. Wont be shopping here EVER again

SnagTights is not a safe company for people of color or really anyone saying anything critical of them. If you speak up, they will send people to harass and deplatform you while maintaining a false anti-bullying stance.

1- The order took nearly 3 weeks to reach me.
2- The sizing was WAY off, ordered two pairs. Tried to try on one and couldn't get them past my knees. So...
3- Was told that the "worn" pair could not be returned, but I could return the other pair /at my own cost/
4- The cost to ship 16 oz of tights back across to the UK starts at $35...
5- The feel of the tights was so rough and scratchy I'm sure I would have hated them had I been able to get them on.
Lesson learned, buyer beware indeed.

I ordered two pairs of shorts from them in May. There was nothing on the site, or during my checkout that indicated that the shorts were not currently stocked. I'm still waiting on my order to even be sent out to ship, they claim my order was a "pre-order". They have not given a a new estimate of when they might restock and ship the shorts (the first said 30 working days or less).

Why advertise and accept money for products you don't have and don't intend to stock unless you're running a scam?

So I placed my order some 5 weeks ago & obviously had the audacity to chase up the order to be told that there is a supply & demand problem? I was advised that there will be a further 4-5 week awaiting! That practically takes us into mid August by which time the intended use of the product fot this year will not happen. Would not recommend this company. Use another like curvature- at least they do supply their products in reasonable timescales. Snagtights you are a disgrace. Your website should show when products are out of stock instead you take customers monies & expect them to wait almost 3 months! Imagine the interest they are making on your monies ladies!

My experience with snag tights is the worst I have ever had. I ordered 8 pairs, one was missing, one pair had a massive ladder as soon as I put it on, and there were no less than 5 different real sizes all with the same supposed tag size ranging from "doesn't go over my knees" to "can sit on top of my shoulders". So far the company has refused to give me a refund. They offered one refund for the pair with the runs but I cannot return the others because I opened them, and they refuse to acknowledge that these ridiculous sizing issues and the overall atrocious quality constitutes a fault. It took *three days* and my messaging them in Instagram, Facebook, and twitter just to get them to agree to refund a single pair. This has been beyond awful. They are clearly happy to scam their customers