Sri Lanka Telecom

My SLT line got disconnected since 14th an dafter 3 days still its not fixed. I called call center at least 3 times a day and total call duration over an hour.
1. Sri Lanks was locked down from 14th till 17th morning.
2. SLT(telecommunication) is under essential service category, so there is no obstacle for them to work in any mean.
3. My home, land phone, internet and TV all 3 facilities provided by SLT and due to this breakdown we were completely disconnected from the society.
4. I have call them over 7 times during pass 3 days and even spoke to there call center supervisor also on same on yesterday. Yet they have not attend on my complain and I have tried to get Ragama area office also and they are not answering the phone.

Since my parents are old and they are using this land phone I cannot ask SLT to disconnect this entire thing, otherwise I could have ask them to rid this entire thing from my home.
I'm not recommend any one to take new connection from SRI LANKA TELECOM.

Connection is slower, they add big taxes for buying extra Data, router restarts few times everyday, ping is so high when I play online games. Scams all the way...

Dear Sri Lanka Telecom PLC,

After repeated harrowing experiences, I've decided to go public.

In a little over a year now according to the exact words of your customer service reps, I've lodged 'SEVERAL' complaints regarding the loss of signal on my Fibre connection. I've pleaded with y'all numerous times to find a permanent solution.

What started off with monkeys pulling out the overhead fibre cables, to router cable malfunctions, the response time to any of my complaints have been staggering.

I've recently had a maintenance crew member call me to fix a time to address the problem only to have him delay by about 5 hours, upon which time i call to inquire about his whereabouts. His reply? "Wrong Number".

Yesterday i called frequently because of my past experiences. I spoke with a customer service rep called Nuftha, who had the audacity to state that i wouldn't have any help in just a couple of hours post my complaint BUT, she GUARANTEED me that my line would be fixed within 24 hours of the complaint. I made it clear that i'd call back if that didn't happen and mention her name to her supervisor/manager. To which she sarcastically replied, "OoooKkkk".

On queue, I called 1212 today morning. Told the customer service rep that it's not helping me talking with them, so i'd like to speak with someone who actually has some authority to take action and get the relevant people to attend to my problem ASAP. I was put on hold till i ran out of credit. 21:59 minutes and 53.94 rupees later, i'm still the butt of your incompetence.

Yes! I was indeed exposed to the fact that it is 'New Year's' and that there is a possibility that help is scarce. I totally understand, but my connection was working fine until i saw a crew of your maintenance team working outside my premises. As soon as i saw the connection drop, I ran out only to find them missing.

What's funny is during such a crucial economic state, you'd think that corporate giants such as yourself would pull out all your reserves to retain customers and their loyalty. I've already downgraded and will opt out as soon as another service provider enters the ring. Whatever immunity it is that you have that lets you treat customers the way you do, it's not right.

A disgruntled customer.

Worst customer service ever, i had my router down for a week now and no one came to fix it, everyday i call them and i met their manager and he promised me he will get it fixed as soon as possible but nothing happens, i told them the problem from outside cables but all they do is restore the connection and send me message thats the problem fixed... The Worst experience ever... If there was any other company that have fiber i would never stay with slt for a sec

They have a very irresponsible customer care. They can't fix our connection problems asap. We have to wait almost half an hour to talk someone in customer care. If I have to call them then the 1st thing I do is reloading 100 rupees to my phone. Connection drops everytime & It'll take long time to reconnect. I don't know what happened but my connection is not working right now I called the customer care they don't answer. Can someone tell me what the hell they are doing now in night besides answering phone calls... $#*!ty SLT

I went to the Kandy slt branch, three ladies they chatting and don't care me. After I asked one of product they have no idea about what I'm asking? Finally I log in to google and show them it (Sri lanka telecom web site)they told me call hot line. Very careless people and bad customer services

I am a software developer, As a developer Fiber connection speed works for me. But downtime service should improve. My fiber connection goes down at 8.30 AM and I informed customer care. They told me that within 2 or 3 hours the technician will come. But now the time is 4.40 PM still no any action for fix connection. Already 8 hrs gone but still no fix. As a country, we can't develop like this. Please improve your customer technical service.

Lazy customer service/ overcharged my bills/ irresponsible administration. Worse technical support!