Skrill

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1.6
Reviews 185
5 Stars
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4 Stars
3%
3 Stars
0%
2 Stars
2%
1 Star
91%

Kenya
1 review
0 helpful votes
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They are cons
December 1, 2017

Skrill is the most fraudulent company on earth. Even their support team is composed of thieves. How can somebody claim to help you and tries to change your account details? This not acceptable on earth and these thieves need to be taught a lifetime lesson.

Date of experience: December 1, 2017
Cyprus
1 review
1 helpful vote
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AVOID SKRILL
November 14, 2017

AVOID SKRILL i can't withdrawal my money trying for days, i can solve the Palistinian and Cyprian issues faster and easier than withdrawal money from them

Date of experience: November 14, 2017
Kenya
1 review
0 helpful votes
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THESE ARE PROFESSIONAL THIEVES
September 23, 2017

Skrill is the most fraudulent company on earth.If you do not want to die of stress never use it at all. THEY GIVE YOU VERY MINOR EXCUSES

Date of experience: September 23, 2017
Poland
1 review
1 helpful vote
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Worst service I have ever used
September 19, 2017

Please do yourself 1 favour -- and DO NOT use this service. Non-existent customer service, the verification process doesnt work. Absolutely horrible.

Date of experience: September 19, 2017
Bangladesh
3 reviews
9 helpful votes
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Skrill 100% Fraud.
September 17, 2017

Skrill 100% fraud. They are closed your account any time without any reason. Fraud Fraud Fraud. My account 100% verified but they are closed my account. And eat my all available Skrill balance. And send me this massage below after 5 days:

Thank you for getting back in touch.

As we have advised previously, following an audit of your account, we must advise that your Skrill account has been terminated as we have found reasonable grounds to discontinue our business relationship. Further to our Terms and Conditions, we have charged you an administration fee of 4.72 USD. Please note that our decision is final and is not a subject to further negotiations.

Therefore your account has been permanently closed. Please do not open new account as these will be closed too.

Skrill is now fraud. Don't use them. Fraud Fraud Fraud.

Date of experience: September 17, 2017
GB
2 reviews
3 helpful votes
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Had a very bad experience with Skrill,
One of their customer accounts scammed me of £120 email *******@gmail.com.
This email address was being used fraudulently to take money and not sending the goods.
This all transpired from an Ebay account holder who stated that there account was broken into, and listed an Iphone which i purchased but never received.
Although i had reported this issue to Action Fraud Cyber crime Skrill don't want to know.( no apology unethical company)
All they state is that i am responsible for the money transfer.
Ok, but to a email account that is being used to fraudulently take peoples hard earned cash.
Be aware you could be sending your money to anyone using this company to scam you, with no chargeback or reverse payment system.

Date of experience: August 28, 2017
New York
1 review
4 helpful votes
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Couldn't be worst
August 25, 2017

If I could give 5 stars for the worst service experience of my life, this company deserves them! It is not possible to describe the frustration and the pain that requires dealing with them. Unbelievable - non existent - support, problems, technical issues, latencies and back and forth all the time. After 4 days the account is not working, the login is wrong, we are unable to transfer money and you can't even understand what the support is telling you (heavy accent, lot of noise on the background).

Date of experience: August 25, 2017
Egypt
1 review
3 helpful votes
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$#*! site worst support
August 7, 2017

The site is so bad. Support sometimes forget to reply
It have been weeks waiting to solve a simple issue and they dont care to solve it.
They dont have enough people working in support such a greedy company.
I do not recommend using this lair site.

Date of experience: August 7, 2017
Florida
1 review
2 helpful votes
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NEVER EVER!
July 12, 2017

If you have millions and don't care about your money, then scroll down to the next comment. Here is mine. Deposited 130 bucks for gaming reasons and then regret it. Wanted to withdraw it in my brother's bank account (-21.53$). They told me you can't transfer it another one's bank account and sent my money back to me (-21.53$). I got insane, lost 43$ for nothing, and wanted to withdraw it in my own bank account. AND GUESS WHAT? -21.53$$$ again and again. I thought i saved 59$ but well, i forgot that im against skrill... It has been 24 DAYS since i requested to withdraw my money. Sent nearly 10 tickets, same answers... They wanted me to send my bank history and that was the last mail they sent. Oh my 130$? It's completely gone! My 24 days of waiting? For a huge NOTHING! Don't, just DON'T

Date of experience: July 12, 2017
Canada
1 review
0 helpful votes
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When I had to get in touch with them to get a transaction ID they responded within 5 minutes. No hassle, no problem. Great service. No complaints.

Date of experience: June 30, 2017
Germany
1 review
3 helpful votes
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Never Use This Company!
June 6, 2017

Customer service is very bad and that is being Kind. From time to time they freeze your account looking for updated information about you then present you with a list as long as your arm before they will unfreeze your account. The never answer the phone and when they do they are unhelpful and sometimes rude! They are without a shadow of a doubt the worst company I haver ever dealt with and that is being kind!

Date of experience: June 6, 2017
GB
1 review
2 helpful votes
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Worst Service And Customer Service
June 3, 2017

Do not use it, its a worst service you can see! They waste your money and time.
Customer agent are so rude and they cannot solve any issue, they keep asking you to clean your cache or wait another 48 hours! Do not waste your time with skrill

Date of experience: June 3, 2017
Latvia
1 review
2 helpful votes
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Skrill don't pay my money.
April 27, 2017

I think i never will get my money back. They stole it. And i costumer service dont help. I make a withdrawal in 10. April now is 27. April and money dont recive yet.

Date of experience: April 27, 2017
GB
1 review
1 helpful vote
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SKRILL DON'T CARE ANYMORE - AVOID!
April 27, 2017

UPDATE 3 - Despite promising to sort this out 2 weeks ago "saying it will take a few days for them to review and get back to me" - I cannot use my account and they haven't even bothered to reply to my 3 latest support requests.

UPDATE - 2 more days go by, they still don't care

UPDATE - I yet again get the same email that I received from them 9 days ago saying it will take a few days for them to review and get back to me. They don't care. BAD company

I have been using skrill for 15 years, spent tens of thousands of Dollars with them - I made a payment which somehow was charged back by my bank. This put my Skrill account in a negative. Upon finding this out I made an immediate payment in order to bring my skrill account back into credit. Since then my account has been suspended and I have been trying to resolve this for nearly a week. Nobody cares, nobody replies. This is extremely disappointing and unacceptable to me so I decided to close my account andwithdraw my balance, can't even do this now. My only crime is to cover a negative balance the second I found out about it. Thank You Skrill.
Not that anyone at skrill seems gives a damn but here is my ticket number etc:
TICKET RESPONSE (#*******) [ REF:_00D206XZL._500D01Q2VCR: REF]
Will keep everyone updated here and make sure others know about the way skrill have treated me on the other sites that matter. I dont want anyone else to go through this nightmare.

Date of experience: April 27, 2017
RU
2 reviews
2 helpful votes
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Disgasting
April 18, 2017

I have registered in Skrill and received 4 payments.
I did not receive that money from Skrill yet.
It says that it will be blocked for 2 months for security reasons. The people who sent me money contacted Skrill. It did not help. I was given the answer that money is blocked for 2 months after several emails.
I cannot comprehend this.
It is just nonsense.

Date of experience: April 18, 2017
Egypt
3 reviews
11 helpful votes
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Do not use!
April 10, 2017

EXTREMELY BAD! I WOULD LIKE TO SUGGEST A SOCIAL MEDIA CAMPAIGN AGAINST THEM AND GATHERING ALL THE VICTIMS TO FILE A LEGAL CASE.

Skrill without any notice have put my money (USD4500) on hold at 8:00am on the 8th of April 2017, this is a breech of section 17. 5. 2 of the terms, Ive communicated with them several times over the phone and through emails without any meaningful response. Ive registered an official complaint with them to comply with sections 20.1,20.2, and 20.3 of the terms and I got no response within the time frame they have set themselves hence I am filing my complaint here.

Ive used Skrill for months without any issues, Im selling discounted gift cards and forex signals over some trading forums. Once my freelance business started to grow in volume I got an account suspension without any notice.

I emailed Skrill about the issue and they replied asking me 3 questions about the nature of the account, the payments I received and 1 particular transaction I made. I answered all their questions, and I offered them all the assistance required. I also contacted the person who made this transaction with me (Purchasing Gift Cards) and they confirmed everything is fine and they will contact Skrill on my behalf.

When I got no response from Skrill via email I started calling, in the past 48 hours I made at least 8 international calls without getting any useful information. All they say is that theres a security check on my account, they cant tell me when it will be over, or whats happening.

Ive done nothing wrong, and I didnt believe what is written about this company over the internet until I became one of their victims.

They should be transparent about what they do with peoples money.

Date of experience: April 10, 2017
New York
1 review
2 helpful votes
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Don't use skrill
April 4, 2017

Don't use skrill, they change shareholder Frequently, they always hold your money, and refuse withdraw, register an account is easy, but withdraw your money is impossible. If you want to wast your time and your money, welcome use skrill.

Date of experience: April 4, 2017
Pakistan
1 review
1 helpful vote
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Stupid and idiot Skrill customer support
March 16, 2017

Hello fine people

I have lost money and precious time with Skrill service.
I have used Skrill since year 2010.

To me; Skrill could suspend or de-activite your Skrill account any time and any day.
It does not matter that you are using a Personal or Merchant account.
It does not matter that you are married person or not, Skrill could sting you any time.

If does not matter if you have family or kids, Skrill always try to suck your blood by charging you expensive fees.

Even if you have a registered business and you pay tax to the government, Skrill will still charge you tax and expensives fees per transaction.

Their e-mail support is very much capable to give you high fever and boil your mind with a stupid response after you wait for 16 days time.

No matter, what you tell or ask Skrill they always copy and paste a non-sense email template that is never going to solve your problem.

It was a big mistake that I tired to use Skrill, I would have learned about them
Long time ago.

Skrill is just like Neteller and both companies are the run by Paysafe group.
Due to my bad experience I do not suggest to use Skrill or Neteller service.

Instead of losing my money and time with Skrill, I wish, I would have closed my
Account long time ago.

Skrill, always make it hard to contact them, recently have listed their phone numbers on website along with a contact us form but your problem never get solved, no matter how many times you try to contact them.

SKRILL, do not even give you the right to appeal.
My conclusion is DO NOT USE SKRILL Payment service.

Date of experience: March 16, 2017
Texas
4 reviews
23 helpful votes
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DO NOT USE THIS SCAM SERVICE
February 23, 2017

STAY AWAY FROM THIS SCAM AND RIP OFF COMPANY... THEY WILL TRY TO HOLD YOUR MONEY FOR 6 MONTHS... ILLEGAL SCAM BUSINESS. THEY AVOID TALKING TO YOU AND THEY ARE THIEVES. NOT SURE HOW THEY EVEN STAY IN BUSINESS... IDIOTS

Date of experience: February 23, 2017
Georgia
1 review
1 helpful vote
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Skrill scam
January 3, 2017

I keep receiving emails saying that I have Skrill money no such thing its a scam you will never receive any money using this BS. Don't do it and don't waste your time the people suing it are scammers more than likely.

Date of experience: January 3, 2017