Reported by Simple.biz
Simple.biz reported 4 reviews for removal.
Reviews that did violate SmartCustomer guidelines:
4 (100%)
These reviews are removed from SmartCustomer, and the reports are accepted.
Business Activity History
Explore Simple.biz’s activity history of how they earned their SmartCustomer rating in the last 12 months. Get an unfiltered look at their platform policy compliance, discover where their reviews come from, and see how they manage their customer feedback.
Claimed business profile
Jul 30, 2022
Paying business account
Yes
Actively collects reviews
1,733
Review invitations sent in last 12 months
Policy violations
0
In last 12 months
Review Collection
Review sources
Where reviews came from in the last 12 months.
No Invitation | 9 | 3.3% |
|---|---|---|
Automated Invitation | 0 | 0% |
Manual Invitation | 267 | 96.4% |
Unconfirmed Invitation | 1 | 0.4% |
Review verification
The share of reviews confirmed based on how it was collected.
Not verified | 276 | 99.6% |
|---|---|---|
Verified by proof of purchase | 1 | 0.4% |
Verified by customer email | 0 | 0% |
Time period:
Rating distribution over time
Monthly review volume by star rating. Use the filters to analyze by source or verification status.
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1 Star
2 Stars
3 Stars
4 Stars
5 Stars
Rating over time
How Simple.biz’s SmartCustomer rating has shifted month by month. Filter by review source or verification type to see what’s driving the trend.
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Overall
No invitation
Manual invitation
Unconfirmed invitation
Response Rate
How actively this business engages with customer reviews in the last 12 months.
- Responds to reviews within 2 days.
- Responds to 93.5% of their reviews.
- Responds to 96.5% positive reviews, 3.5% negative reviews.
Review Reporting & Removals
Reviewers and businesses can report reviews that appear fake, abusive, conflicted, or otherwise in violation of our Review Integrity Policy. SmartCustomer evaluates each report independently and may request additional information from the reviewer or the business. Reviews are only removed if they are found to be in clear violation of the policy. Businesses where false play is identified will receive a formal policy violation. The data below reflects reports submitted in the last 12 months.