Miss AReviews 297

I'm extremely disappointed with my experience. I was initially told delivery would take 8–10 days, but later advised it could take 15–35 business days, which is far too long—especially since I placed my order on November 25,2025. My package has not moved in weeks, and there has been little to no communication or effort to locate it.

What's most frustrating is the lack of follow-up or accountability. I expected someone to investigate where my order was or provide meaningful updates, but that never happened. This experience has raised serious concerns about the company's reliability and customer service. Unfortunately, based on how this was handled, I would not recommend them.

Refused to take my tax exemption card. I guess because their corporate office is texas they don't think they have to follow oklahoma tax laws

I refused delivery of a package,post office sent it back.Miss A said it was delivered,but they didn't have the correct city mentioned.After 6 emails(I'm still fighting them for my refund),they still won't acknowledge my request,and don't seem to have the returned package.
This package was returned to them back in March/24.
I was a loyal customer for many years.Bur after their treatment of me,I no longer shop at miss a.

Asked my drivers license
And payment account
This is a very personal document

Your company is very rude and unprofessional to request for me

I buy things online all the time
And, only purchase items for less than $1,000 in your online store
For me the amount of my purchases it's a pice of cake
Never ever buy anything from your online store

They have a bad habit of not packing items but marking them off on my invoice like they did pack them and sending me things that I never ordered. It's been a month since I've heard from them, they've stopped replying to my emails about the latest items that weren't in my order so I've reported them to the BBB.

This is the THIRD time buying with this company. I specifically asked for #600 in eyelashes and that number ONLY. I EVEN EMAILED them telling them I do NOT want any replacements & to refund my money if it's not available. Yesterday I received my package and AGAIN they sent me multiple eyelashes that were not #600. Please becareful when buying with this company. Not only did my item arrive wrong, it took 9 days for them to even begin to ship my item. I'd rather pay a little more with a company who respects their buyers. Never will shop with them again!

Miss A/Shop Miss A is a make up, and beauty store and website which advertises low cost and affordable shipping. Many items are $1, while others vary between $1.33 to $1.77. I love their facial wipes, hand spray, and facial moisturizer. I've been a customer since 2018. I like several aspects of their business - the items and the price point. If you become a rewards member with them, you'll get emails about their special sales. They will offer discounts, or $1 shipping. You can use your rewards to get discounts or free items. Once you place an order you will get it around 7 to 10 business days. There are times when they have delays so it could be longer.

That takes us into the negatives. It takes awhile to get your order so you have to be patient. Most of my orders I do get in the 7 to 10 business day time frame. Another thing, in order to get a refund for a lost, stolen or damaged product(s) you have to buy their shipping protection which currently costs $1.49.

Pros:
- Affordable products, most items are $1 to $1.77 each.
- Promotions throughout the year - percentage off order or $1 shipping.
- Rewards program: you can earn points to get discounts or free products.

Cons:
- Shipping can be long (7 to 10 business days)
- You must purchase their shipping protection if you have any problems with the order

In general, I like them. They sell pretty good products, but they would have a better score in my opinion if they worked on their shipping time and if they didn't make you buy their shipping protection.

I ordered on September 6th, 2023... Today is now September 16th, 2023. I have not gotten a tracking number at all. No updates whatsoever.
Let that sink in. Even though this place is so cheap, avoid it at all cost to avoid a headache.

They take forever to reply and have shortened the hours and days of when their customer service team is available. Can you believe that?

They do not have a system in place where the rewards points return to your account. You have to literally email them and wait for their reply and then, and only then, you may get you rewards points back.
They make you pay for extra tax on top of tax on top of another tax and on top of a package protection fee.

They do not notify you in your email before your order ships if you are missing something or an item is out of stock. That is unprofessional and scamming. You can tell they just care about the money.

They place repeat items on their website, so when you think you are getting something different, you are not. That is scamming.

This company has gone downhill from when I first used it (3 years ago), they will be losing a loyal customer due to their consistent unprofessionalism, inconsideration, inconsistency, incompetence, and carelessness.
What I believe is happening as well is, that do not have enough people on their team and they are being cheap and stingy in terms of hiring more people, inducing extra hidden fees on top of regular tax, and avoiding customer reparation. This company is no longer a good company. Once my order arrives (which is better because if not...ooo wee), I'm bouncing. I need to save my money anyways.

It's been 2 weeks since they confirmed my payment and yet nothing about the order. I can't track it and they never answer emails! Worst so far

I ordered over $100 of lashes to use in my makeup kit almost a month ago. My package said it was delivered but it never was. When I checked the tracking number it said they had no access to address, which is not accurate as my house is not hard to find. They sent the lashes back to the company. I emailed customer support multiple times and they have not responded or offered any kind of solution to the issue. Seems like a scam and they have absolutely terrible customer service.

My orders took so long to arrive. The zippers on the pouches were broken, the ink pens did not write, the mittens and hat already had holes in them. I was very disappointed and I will be giving up on Miss A

I ordered 21 days ago and still have not received my items. Their website said there would be a slight delay due to inclement weather in Texas, which was not the case when I ordered. After researching online, this company is known for lying about their shipping estimates, for a couple years now. I would have never ordered if I knew any better and cannot cancel it now, because it's supposedly "en route", per DHL website, which has not updated for 5 days.

Starting 2023 January, Miss A
Implemented a new fulfillment system within their warehouse for more accuracy and faster order ship out, and there has been some technical issues that are currently causing some unexpected problems, according to agent Rachael D. And as a result, an order I placed on February 18th could not be fulfilled because after 8 years (since 2015) of ordering from them with the same address they are erroneously advising my address is incorrect?! And instead of offering to fix the problem, they chose to cancel my order and refund me this morning. I have referred numerous family and friends and been a good customer for 8 years and find this a poor resolution to a problem they admit to having. Buh bye Felicia!

Makeup is ok. Blender sponges amazing as are the cleansing facecloths. Jewelry cheap but fun. I have got much use out of their rings and earrings. Storage units are good. Scrunchies and hair items are ok. If you get something that you don't like, it's only a dollar! Never had a problem with delivery(Canada) but their tracking is useless.
Ours arrives via Canada Post not DHL as claimed.

I ordered 3 lip glosses. Vintage cola, cherry blossom lip oil, and clear lip plumping gloss. I found miss a off of tik tok, and thought it was too good to be true. Im only 14, and cant really buy things without permission from my parents, so my mom was mainly in charge of it. We read a ton of negative reviews. Honestly, i was super skeptical and worried it was a scam, and i would lose the 5 or so dollars i spent.
However, i highly recommend buying from them. Maybe just buy a few things here and there because i know shipping can mess up and you lose some things you order. It was packaged really nice, and my package was only delayed a few days or so, and they reached out apologizing about it.
Overall, the products were really nice and today im planning on buying some more stuff! Super excited.
Sorry to all the people who had a bad experience, that really sucks.:(
Btw i would import a photo of what i got but im on my school computer and cant take it home lol- and i didnt bring them to school. So yall just have to take my word for it that i had a good experience.

I was so happy getting all this cute cruelty free makeup, I got the pink and red eyeliner, as soon a i got home I tried the pink eyeliner and in less than 20 secondsy eyelid started itching, and then the nightmare started. I removed it and wash my eyes under the water, my eyes got red as an apple, swollen and created this clear ball inside of my eyeball, 1 hours has passed and I still can't see properly.

They advertise animated fidget spinners on Twitter (and elsewhere), which don't work at all once you get them, unless you either watch on video, or use a strobe light. And they constantly delete their original advertising tweets so that nobody can see the constant negative replies they get from everyone they've ripped off. AVOID

Never previously had a problem with this company until now. According to their website 7-10 business days for shipping yet my order has passed that time and still not shipped. Last order from here.

J'aime le fait que les prix sont abordables, la seule chose que je n'aime pas est que ça coûte 9,95$ pour la livraison ce qui est des fois plus cher que la commande.