Shopee MalaysiaReviews 91

The company's reputation is significantly marred by pervasive issues related to product quality and customer service. Customers frequently express dissatisfaction with the delivery process, citing delays and cancellations without proper notification. Many complaints revolve around receiving counterfeit or defective products, along with a lack of accountability from both sellers and the platform itself. Customer support is described as unresponsive and ineffective, often failing to resolve disputes or honor refund requests. While some customers remain loyal, the overall sentiment suggests a pressing need for improved seller vetting and enhanced customer service protocols to rebuild trust.