Shipt

Shipt.com has no I-9 Verification. All you need as a Shipt shopper is to provide the following:

Your name
Your address
Your contact phone number
You email
Your Social Security number (which was stolen)
For Direct Deposit - your bank account routing number and account number
A copy of your driver's license
Proof of Insurance for the car you are using, even if it is not in your name.

In New York State, if your Identity is stolen and and you have an online account with the Dept. of Motor Vehicles, the person who stole your identity can request a replacement license with their address. If you have an enhanced driver's license, they can't do that.

At the end of the tax year, you(the ID victim) will get a 1099NEC, showing you earned X amount from Shipt, and you will have to pay tax on that amount. The ID thief makes the money, you pay the taxes.

The other possibility is that someone at Shipt works with ID thieves, sends the money to their bank account knowing that you, the ID theft victim gets the tax bill and splits the money with the ID thief. This is also a way in which big corporations get around the money-laundering laws.; because it looks like a legitimate transaction. When the ID thief lists that address, they use their actual address, so they get the 1099NEC and you get a call from the IRS about unreported income later in the year.

I know this can happen, because it happened to me. I am permanently disabled and I cannot work. I have all the paperwork and the emails that I sent to Shipt and the responses from Shipt.

To protect yourself, get an enhanced license, accepted by the federal government, and if you can get the ID thief's address, you can file a change of address form with USPS, with your name and the corrected address, so any information can be sent to you.

This company is incompetent from top to bottom! They offer 2-hour delivery windows that their Shoppers can never honor. Their customer service department never seems to know what they're doing or what you're talking about. I once was missing a $4 item and the customer service agent almost credited back my entire order of $68 before I stopped him. I've had their Shoppers be openly rude I'm more than one occasion I was offered a credit of $30 for a completely messed up order to find I only had a $20 Credit in my account so, so not only are they incompetent they are dishonest.

I worked for shipt during Covid. Haven't worked for them for a couple years. Then out of the blue I get calls from their customer support saying customers are saying they got notification that the order was delivered but they did not receive. So I was like no not me. Well after 6 calls from them I called back. Found out the orders were in a different state than me. I got an email saying the direct deposit was returned cuz the account was closed. No one has called me back to get this figured out.

I used Shipt 10+ times, paid for an annual membership, and spent over $700 shopping with them. I have never seen a company that gives less of a sh*t about a paying customer.
The problem started as, their site kept emailing me saying it was going to charge my card for monthly membership. But I had already paid for an annual membership. I contacted support 5+ times and they basically just told me to ignore it. Finally I was getting warnings that my membership would be revoked, so I contacted the BBB. This actually got a response, and they said they would refund my annual membership. I waited 3 weeks, no refund. I reported that on BBB. Shipt copy + pasted their original response. Still no refund. I had enough of these losers, so I made my own refund - a chargeback worth double the amount of the membership. They still never contacted me, but they banned my account. Works for me. I would have spent thousands with you, Shipt! Go f**k yourselves!

I have been a Shipt customer since 2020.

I had an order not get delivered or shopped at all for me. The shopper just went and marked it delivered. It was a $300+ order. The shopper never started the shopping (they send you a text when they do). Anyway, I called customer service 2x. Both times they were extremely short with me and said they would look into it to get me a refund They never got back to me and I called again and got know where with customer service. I ended up cancelling my credit card purchase for that particular order

I tried ordering again from them and they suspended my account because I cancelled the charge for the purchase that was never shopped or delivered

My guest and I waited 5 hours poolside (5 hours after the deadline) we had received a text before the deadline stating they would be 1 hour late so felt sure they were coming. Then we called them back 5 hours after the deadline. THIS WAS AN. ABSOLUTE JOKE and embarrassment. Please run from this company is you need reputable vendors.

Robb Pair / NYC

I want an answer WHY your courier didn't take my signature since it was mandatory to have a signature to deliver the package with a value above $500, I would also like to know if she left it at my door why didn't she take a picture to prove it your honesty? Now she is claiming to have put it inside the trash bin? That doesn't seem professional to me... I bought it with Best Buy... but you guys are obliged to question your employee so that they can solve my problem. Or you think it's normal for a person not to provide any proof of their delivery, it really scares me to know that a company doesn't have any kind of rules. I'm already tired of this situation, I keep calling to try to solve a situation that you clearly know that the error came from within SHIPT. If you are not responsible for what happened my only alternative will be to go to a TV channel. I have a police report, I have all the calls (with some different versions given by your employee) by phone recorded and I have the image of your delivery person! Consumer rights have to work. So that this does not happen again with the next buyers

I have a 4.69 just because 4 clients decide to give me 1 or 2 stars because I did not communicate enough. All 4 clients received everything they requested on time, but they felt annoyed cuz I never said anything. The only time I need to discuss something should be when a product is missing or is not available, but if everything is there why I HAVE TO talk to them...Clients are spoiled and the company doesn't do anything in their employees benefits. The same way we get rate it, we should be able to rate all those clients that are toxic, that takes forever to answer to a question you may have, or they need to feel special and make us say Hi... this system sucks! And if they don't change their ways probably will lose lots of drivers. Oh plus NOT ENOUGH STORES AND THEY WANT YOU TO FINISH A DELIVERY OVER 100 ITEMS FROM PUBLIX IN A HOUR...what a joke!

We have one shopper in our area that is great, but one girl selects my order, doesn't send the intro text, and then dumps it after an hour. I've contacted Shipt about this several times and they say she has to complete an order and then I have to give her a bad rating to not permit her to select my orders anymore. I live in a small community so I'm sure it's the same person that does this.

The bad part is that they won't block her otherwise. All this after she said she was going to shop my order. She immediately dumped it and the Shipt customer service disconnected. I had to contact them again

Disputed money supposedly owed on my account. Was unable to place an order due to this balance. Asked to speak with a supervisor. Was on hold for a long time and during that time Shipt accessed my credit card and took the money anyway even though I challenged this. When person came back from having me on hold they said everything was ok and I could go ahead and shop. But in reality they just took it. Never spoke with a supervisor.

I purchased a few hours ago and they said before 9pm same day delivery. I thought tomorrow for sure and poof 3 hours after buying its in my hands. Best delivery service ever!

Possibly one of the worst business concepts ever. Supplier insisted upon using this vendor to ship the products, but there was no tracking information provided, and the products were attempted to be delivered outside of normal business hours (which would obviously be specified via standard shipping company). Beware this company!

Worked as Shipt Shopper did 165 delivery only rated 58 times and most from when first started got $100tip then next day deactivated for low rating makes no sense all my stats 100% delivered and on time so harsh they just throw people off like that

Revived credits over a period f time due to shopper errors. Then received an email stating credits were excessive & they will not provide credits in future. Did I give myself credits. Nope! Is this even legal? Their shoppers are not trained well.

I thought my bill was high, then went through the entire bill…virtually every item was marked up 30% or more! They say you frequently pay an extra $5 on a $35 order…try more like $10-15!

That means an extra $30 or so PLUS extra sales tax PLUS the tip PLUS their membership! Buyer beware! I will be notifying our Attorney General and the Better Business Bureau.

Shipt was so reliable. The shoppers were great, funny, and best of all, always on time. Now, for the third time in a row, my shopper is over an hour late with my delivery. I spent a lot of time finding substitutions for items if the ones I requested were not available. He asked "so if an item isn't available should I just skip it?" UMMMMM I picked substitutions! He informed me he was headed to the store to pick up my order…and I informed him it was the wrong store. His reply "ooops, sorry I just woke up." Just woke up at the time my order was due. Shipt has gone WAY downhill. I'm better off just shopping for myself and I'm definitely canceling my subscription with them once this current one expires.

By far the worst company As a delivery service I have used to make a extra living for my family. Last few days im off i do a few hours to make extra funds to pay a few extra bills. I completed 11 orders and did not receive not one tip from customers. Boo hoo what a pathetic out come! I should not have to wait for customers tips! Im going to stick with Instacart! Everytime i call I get a different story. By far the worst company ever!

The driver said my package from Best Buy was left with the security guard and that the guard wouldn't let her into the community. The guards aren't allowed to except any packages and the gate is open 24 hours for deliveries. This driver lied. Never trust this company ever.

Let's say you pick up a grocery run. The pay says $6. The customer lives near one Target store but is having you shop at a different Target farther away. You spend at least an hour or more doing their order because one run alone is time consuming with getting to the store, shopping the order, and driving to their house. You use your own car which you have to constantly put gas in to make these grocery runs which deducts from your work money. The gas comes out of your own pocket. Gas prices are awful. You put all of these miles on your car, wear and tare. You risk getting in car accidents as you have to constantly drive. I got hit at a red intersection light. I was stopped but some dumb teenage girl texting while driving hit me. The insurance company cancelled me. They don't want the liability. The customer did not tip (they knew I was in an accident but I was late delivering due to waiting for the cops) so you made $6 and got in an accident, congrats! You can only cash out once a day and they deduct money from you when you cash out. For example, if you got a $3 tip and cashed that out then you would get $2.51. Shipt would take and keep the.49 cents. Then you have to wait until the same time the next day to cash out again. They now have a long stall in when your funds are available. You bust your butt to only get some side money. Shipt pay can be really pathetic. Customers aren't tipping or they tip $2 and change or $3 and change. Many times they don't tip at all. You use your own phone, pay your own phone bill, pay for the car you are using and for the gas that you constantly need to do these runs. You have very small delivery window times. You can't find grocery run offers near you. You have to run to all different cities. You can't find orders back to back lately or near by. You deal with customers who hold themselves on the highest pedestal and are rude. I also had to turn around because my directions were bringing me the wrong way. There was a car tailgating me so I pulled into some random driveway to turn around and got stuck in the snow and had to pay $150 to have a tow truck come rescue me. That run paid $12. People aren't de-icing their driveways or shovelling. A lot of times they keep adding on items to their lists. They don't respond to you...