Sensee

I'm not sure why Sensée has so many bad reviews as I work for the company and everyone else that does also only has good things to say about it!
For me, it's actually been a life changer as I would have struggled to find a job otherwise after my 4-5yr gap from work.
Everything about Sensée is professional - so if you're thinking 'work from home' sounds like a scam. Think again and perhaps visit their website and send a mail to their recruitment team to clarify any concerns you may have!

Sensée works with some of the leading UK brands & clients and a lot of processes are put in place for security reasons and ofcourse for the health & safety benefits to the employee! Just like any other workplace!

If you want a job that's flexible (you get to choose your own hours), fully employed positions so you're guaranteed your contracted hours, purely work from home and a virtual system that is second to none then go ahead and apply... you wont be disappointed.

They are one of the best company's I've worked for, and they really do appreciate & encourage their employees in every which way possible.

I have to say that I'm surprised by some of the reviews of Sensée that have been posted on this site. I've been working for the company since 2014 and I absolutely love it. I've worked for other contact centres and Sensée certainly treats their people better. If you think that working from home is a case of 'when and how I want', then that's not the case - certainly at Sensée. You need to pick your shifts within the 'rules' of your account, and you do need to have a proper work area and a desktop pc. You also need to undergo training (they pay for that) successfully. I think this is perfectly normal as we are dealing with customers on behalf of major brands... I do get to work in a way that gives me much more flexibility than in a bricks and mortar operation, which suits me and my family down to the ground. Although it's a work from home role, I am never lonely. I have great colleagues and the technology allows people to interact with each other when we're not dealing with customers.

Was with them for nearly a year during which I was treated like an idiot, didn't feel valued, respected or trusted, the spy on your PC by installing keyloggers. Shifts were changed with no notice and technical support is laughable. Targets were nearly impossible to reach and when you reached your target it was a case of only just. Also had problems with getting paid on time and if held up on a call at the end of a shift never got paid the extra... Hated every day I worked for them.

I am a working Mum and for many years I had wanted to get out of the rat race. I had a very stressful job and on top of that, I had to travel 30 miles to work (each way), I was getting stuck in traffic, then I had the daily struggle to find a parking space, and then being hit with the winter weather (which invariably means that I am snowed in with no way out!), All of this was really getting me down. I wanted more time with my children, and to get a dog!
So I started to explore the idea of home working
I spent a good deal of time researching my options. I came across companies where you had to set yourself up as self-employed and/or pay for your own training. I found positions where hours werent guaranteed from one week to the next.
All this was at odds with what I knew that I wanted namely the security of working from home on a fully employed contract, with guaranteed contractual hours and holiday pay. Even more importantly, despite working from home, I wanted to feel part of an organisation, not be on my own - out on a limb.
So when I found a company that offered all this I couldnt believe it - I really did think that it was too good to be true. On that basis, I checked their website and looked into them on every forum going. To my amazement, I discovered that they had been operating in the UK for close to 12 years and employ 750 homeworkers to serve blue chip and innovative brands such as RAC, Aviva, PhotoBox, Eurostar and Home Retail Group to name but a few. I even looked at their registered office just to make sure it was real.
That was back in June 2013. I applied and was offered a HomeAgent role on a 30 hour per week contract providing customer service support to Home Retail Groups customers. Since the beginning, Ive loved it. I have the flexibility of choosing my own hours and breaks. I no longer have to pay £300 per month in fuel costs, or buy expensive coffee from high street coffee chains or extortionately priced sandwiches. I dont need to - I am a 30 second walk away from my fridge!
I confess that at the outset I was concerned about working in isolation... Would I be lonely? The answer is no. In fact, its quite the opposite - I have made some great new friends and we have an online chat room for instant support and social communication.
I have so much more time to do things. Take today for example, in my lunch break I managed to get the washing done, make a chicken stew, feed and walk the dog. All this means that when I finish work I can dedicate all my time to my children, instead of being stuck in traffic and then having to make tea and do chores. I may not be paid as much as I was in the rat race, but when I factor in travel costs, parking, subsistence and work outfits, I genuinely hardly notice the difference. Of course, I did have to buy some equipment to get going (desktop PC, telephone, headset and webcam), but I managed to acquire all these things for less than a couple of months commuting costs. In truth, I wish I had made this decision a very long time ago.

I worked for Sensee for fifteen months, and it was the only time in my life that I walked out of my job.

KPIs, micro-management and a ridiculous level of compliance and control freakery are your daily lot at Sensee. You are not made to feel valued for your efforts, it's more a case of if you don't like it suck it up or leave.

Management do not have your back: when Sensee talks about an agile workforce, that means allowing their clients to make you jump through hoops according to their whim, which changes frequently.

Booking hours is not about flexible working as they claim, it is a fastest finger first bun fight. Tough luck if you were stuck on a call when the hours got booked and you end up with not enough hours and half hour shifts all over the place.

Regarding their Facebook page, I never take seriously any employer-managed page that only shows happy comments from cheerleaders. I have seen for myself negative comments appearing then disappearing.

Avoid this company if you value and respect yourself and your sanity.

I agree with all the reviews on this site, I must advise do not work here. As a former employee I was treated horribly, only desperate people would work here. They treat you like a child, talk down to you with no respect. The shift hours are forced on you, I have never felt so controlled in my life. They try to control everything you are doing, listening in to your calls. Its ridiculous. There is so much more I could add, but do not work for them. LISTEN TO THE REVIEWS.

I would advise to avoid working here. I started working here not so long ago. I had to buy all my own equipment that needed to achieve their minimum requirements, which was fine and was also told that my first weeks pay will be held for the first 3 months; again I thought this to be fine, considering I had already invested a lot of money on buying new equipment.
To start with the training was a huge problem, this was due to starting on what I was told was a brand new account with a new client Bupa. Unfortunately for the first few weeks of the training the systems were not ready so a lot of time was wasted (we were doing things that were not what I would consider training for a new job) but the trainer did the best with the tools available. I would say the training did make you feel like being in a team and was advised this is what it would be like when you go live, remote but together. This was not at all what it is like being live, you are very much isolated and anything that you brought up in the live desk, you were often told not to discuss on there.
The team leaders who also started at the same time as us were meant to be answering our questions on Live Desk which was ridiculous, considering they had no clue other than a simple pre-auth, often giving incorrect info then correcting 5 minutes later after referring to a Bupa coach.
All this aside, the reason that I decided enough was enough, was the constant loss of pay due to the issues with their systems. This was in no part due to my own PC or Internet connection as the Team Leaders would often advise. This I believe was being done due to not being able to claim from the client. I still keep in touch with some of the advisors who work there and have been told there are hardly any of the initial staff remaining (which is no surprise).

This has got to be the worst company in the history of companies to work for. Their hiring process is extremely long and invasive borderline espionage! Their registered address is a sham address and they keep your first weeks salary.

After being hired and after spending over £300 in equipment they withdrew my offer of employment because according to them I did not provide proof of my acitvity prior to employment. I sent it TWICE, via mail and email and phone conversations.

Stay away from them!