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I was so surprised and disappointed by the bad costumer service I experienced... I can't believe that this type of large chain could even afford it.
This happened to me twice by now!
My package never got here at all, when I asked what's going on- since it was an urgent shipment, I was passed around between 10 costumer service representatives who "checked" what's going on for over 4 days. They never gave me an answer to why my shipping never arrived even, and offered 10 ponds voucher instead of the package... What?!
Selfridges Just Lost Another Customer! Due to refusal to replace or refund faulty merchandise.
-I purchased a bracelet for $470
-it broke in 5 different places within months of wearing it
-I contacted them about replacing or returning it
-they asked for pictures and gave me the run-around for weeks
-they ultimately refused to take responsibility for the faulty item
-I asked for contact information to supervisor to pursue this issue further which they refused to provide
-I cannot believe they would ruin their reputation, not stand behind their products, and disgust a new customer over $470. I am taking ALL action to pursue this further on my own. DO NOT put yourself at risk by shopping here.
My online return was processed smoothly and fast, I was nervous having seen all the negative reviews. However I was pleasantly surprised, they responded quickly to all my emails and updated me on where my return was in their store process.
I would definitely shop with them again with full confidence
Selfridges do not even deserve 1 star but it wasnt possible to review without at least 1 star!
I will never shop with this company again after ordering sandals and paying for the product only to be sent a different product as the product I ordered was actually out of stock.
Selfridges and co should never have accepted my order or charged me for the product in the first place.
Instead, I was then expected to return the product(that I did not order) to the post office before I could get a refund (for the product I did not receive) Appalling service - lets see if I ever get the full refund I have requested... I have no confidence in this company whatsoever - I should have read the reviews first!
I would wished I read this site before decided to get something from Selfridge & Co. They sent me incorrect item, sounds like misleading, the product they sent me different with the image list. I contacted them for returning the product immediately. They already received the product back safely. And now i am still waiting for my full refund included Import tax $216.48 & delivery fees $45. Not sure how long I would get it back. And they haven't get back to me. Hope no awful drama from them.
I purchased a coat back in October of 2015 and they sent me the wrong item in the US. I returned it back to them and they told me they had sent me this coat, because the one I wanted was out of stock. Then they told me that I would get my refund for the coat as well as for the shipping. I did receive my refund for the coat, but it is now March 2016 an they have yet to give me the money for my shipping for $45 US. I have sent numerous emails with the receipt, called them and they keep stalling me and telling me that they have tried to refund me and it is not going thru for some reason. Now, they refuse to answer my emails.
Two days after ordering some items on Selfridges online, I was told that one of the items was out of stock. I called up customer service the very next morning to clarify because the item is still available online for purchase. She told me that the item was positively out of stock at the warehouse. However, it was still on the website. The lady on the phone told me that I could purchase the item online again and would still receive the same out-of-stock notification days later. Displaying goods that are not available for sale is an unacceptable practice that is misleading and fraudulent. Worse still, instead of consulting me on what to do with the remaining items, I was told that they were already on their way to be dispatched. I told her that I was extremely unhappy with their service so much so that I'm willing to cancel my entire order of items that I really wanted. I'd rather get the items elsewhere from a company that engages in deceptive practices, has a broken website and online stock system plus terrible service standards.
A week later, Selfridges is still holding on to my money despite unavailability of goods.
