SearsHomeServicesReviews 686

5 appointments messed up. Two they cancelled. Two they said we were not home, but we were home. The doorbell did not ring. No one knocked. No one called. One they said I rescheduled when I confirmed the appointment on chat because they sent an email referring to an appointment 5 days earlier and I wanted to be sure the tech was coming. I have only talked to one person that called me and he could not help or do anything about it. I am sick of being available from 8 to 5 every time we have an appointment and sick of no service. I have a Protection Agreement so I have already paid for the service that I am not getting.

Please be advised that I called Sears to come again to take a look at my LG refrigerator as I was having the same issue I reported in 5/2023. The refrigerator was not cooling. The technician came to see it on 7/10/2023 and advised the condenser was not working and would need to order parts. The parts arrived on Thursday 7/20/23. Sears scheduled an appointment for Monday 7/24 via text message. I took off from work to be here as the appointment was confirmed via text message. The technician never showed up, there was no call from Sears and no text message. I was referred to an automated system that had no option to talk to anyone live. I tried to chat with someone online and they referred me back to the automated system. I finally found a home service customer service number and spoke to representative by the name of Nathaniel Parker who referred me to her supervisor, Sophia who refused to provide a last name. Sophia agent ID number *******. I explained above and she advised me "We make the appointments but we have no control over whether the technicians show up or not"
I have never had a more dismal customer service experience. The woman could not care less about the fact that I have not had a refrigerator in almost three weeks or that I took off from work to be here to get this done. In fact as I was on the phone with Sophia No Last name I got a text message that the appointment had been rescheduled until 7/31/2023. I am requesting that a Corporate Customer Service MANAGER calls me on this right away. I need my refrigerator repaired now. I have medicine that needs to be kept cold and cannot wait another week to see if you would kindly do me the favor of showing up. I have contract and you are in blatant violation of same. I will be sure to share my experience with anyone I know and on my social media accounts. No company should make a profit and be allowed to blatantly breach a contract. I bought a home service contract to have peace of mind that when an appliance fails, I am covered by a reputable company. Sears has unfortunately failed in a disgraceful manner.

Called Sears because our 2 yr old washer drum was shaking violently. The tech (nice guy) came out and told us it was our suspension rods were bad (awesome). He replaced them and the issue persisted literally a day later. Never received a receipt (although we asked for it) and they told us we would have to pay someone else to fix it. We're out $400 (with a $90 incorrect diagnostic fee) and we're still trying to get a refund (to no avail). 10 out of 10, would NEVER go through them again.

Took time off for an appointment for an estimate to install a/c, they left a voicemail 28 minutes before they were to arrive that they couldn't make it. I think I dodged a bullet.

I have been waiting over 4 MONTHS for my refrigerator to be repaired. Each time I call, the service representatives will tell me that my case "has been escalated " and I will get a call back in three to five business days. No one ever calls. The service technician had ordered a part over three months ago. According to the Sears website, the mart is no longer being made and there are no substitutes. They advertise that if they can't fix it, they'll replace it. They lie. You can't even write a review on their website. It's all lies.

This company is a joke. The technician I had in my house was so impolite and unprofessional, not to mention incompetent, he made wrong cables connection in the AC station. It took a week to get an appointment to fix the AC. The technician make it work and leave the house. 30 minutes later it is not working anymore. I contact the services so he can come back, they confirm he'll come back during the day and he never shows up. When I call them back to have news they says the technician couldn't come and I'll have to reschedule another visit, which I will never do with them. Run! I've dealt with bad services companies, but this is from far the worse one.

I do have a home warranty and they were using sears home services for their repairs. We contact with them and they scheduled their technician he come on Tuesday and he checked AC unit and he said we need to other the part then he told me he will come back with the part on Friday to repair. Guess what happen nobody showed up on Friday. I called them afternoon hours on Friday they told me we order the part for your house and whenever you have part for repair then call us back we will schedule technician for repair. Today is following Thursday and no part arrived. I called them and I ask them do you know when I will recurve this part they said you will receive, I asked same question again and same answer. I asked them can you give me tracking number then I can check they said we don it have it :)) I asked them so can I speak with some one about this he said I am the person and you are taking now I asked him can I have technician number and he said we can share it.
So far nobody wants to respond and almost 90 degrees here and we are burning in the house
Thank you for great service and I hope you guys not stay in the business long time
We do not need customer service like you guys providing
Please stay away (also they are using overseas customer service and you need to learn another language to talk with them)

We called Sears Home Services to have our clothes washer repaired. The Technician, Johnathan, did keep us apprised of his schedule and arrival time. He arrived right at 3:30 pm and was finished a few minutes after 4:00 pm. The area was left clean and we was pleasant and professional.
Our concerns were the charges. He replaced the door switch, which was the issue. That charge was $ 53.22, which was in line and reasonable. He also volunteered to clean the dryer and then charged us $50.00 for the "dryer cleaning". The total labor charges were $ 329.00 for what was approximately 35 minutes of work. The total bill was $ 432.22.
We would have been better off buying a new clothes washer. The labor charges were completely out of line unless Sears labor charges are around $550.00 per hour. That would have been nice to know BEFORE we engaged their services. We would never call Sears Home Services ever again.

If you plane on using them for a insurance claim run as fast as you can. You will not get any paper work from tec`s as they don`t do them. And there support is the worst i have ever seen. In short they cost me over 3k loss for ins claim..

Sears appliance repair tried to scam me.

This below constitutes a letter to the "technician" who is in on the bait and switch scam with Sears Appliance Repair.

You were five hours late! I waited from 10:00 am. As I received a text he would be there at 10:30 am (For an 8-12) he didn't make the 10:30 am. The ETA estimate kept changing (and i have the texts to prove it) up to 1:49 pm and he finally showed up at around 2:30 PM. His messages kept stringing me along —

So here's the scoop. The washer is working perfectly yes after I fixed it with Wd-40 (see video and photos) on what I knew already was the issue: the top loading washing machine door lid mechanism -/ you're misrepresenting repairs to consumers, in my case to the tune of over $400 — this was a simple lid lock issue which I corrected with W-40 -/ you did nothing except tell me the repair cost was over $400 plus and then try strong arm me into accepting — through a Sears phone lying representative — this "discounted" home service agreement under false pretenses this "home service agreement" which costs $700 a year— so how can you expect anyone to believe you after waiting for you to show up stringing me along for five hours seriously how can you expect anyone to believe that you're not going to abuse them with this home service agreement? You showed up five hours late late just to scam me -/ you're preying on the ignorant and the elderly, I'm sure, and I'll report you to the State Attorney General and consumer affairs. You CANNOT DO THIS. I want my extorted $50.00 after having me wait five hours so you could scam me with many responsibilities to attend to which is just awful — to try and scam me after waiting five hours for you to show up for a service that Sears subcontracts —DISGUSTING.

Migdia S. Skarsgård Chinea. Ciboney Productions.

Incompetent and rude technicians. First one did not find the problem and gave me a wrong answer. Second one called me three times telling me he is coming within 30 minutes, and did not come after he heard that the first one did not find the problem. What kind of technician is affilated with this company? And is this company using the Sears name just to cheat?

They never showed up. They claim they were by my house 8:15am what is not true as i have a camera and no one was there

We have had nothing but trouble with Sears home service and warranty program...the last time i called an About the dishwasher. They gave me the run around and told me they had no one to fix my problem. Then said I should get a local repair person to repair my dishwasher and they would reimburse me up to $350. I was skeptical if I would get my money back so told them I didn't want that option. They said that they would call me back with an appointment within 72 hours I never heard from them. So we went to Best Buy and purchased a new dishwasher even though I still have 3 months left on my warranty. Never again will we use Sears home services.

Call them for a repair on treadmill. Tech was great but when they found out they could not get the parts the district manager Tracy told him to charge me the fee that should have gone towards the repair because they could not fix it even though the site clearly states the fee is charged when you refuse the repair which I did not. I told them it was not my fault they advertised a treadmill they could not get parts for and that I was not paying the fee as their site clearly stated it was charged if you refused the service which I did not. The tech even told me where to get the parts and the part numbers and was ready to book a return appointment to put them in until he was told he could not do it by the district manager who then became very rude. BEWARE!

Freezer failed, called for repair. Technician said couldn't repair freezer and tried to get me to sign a bunch of things without showing me what they said. He tried charging me $577. That was one of the phone forms that he wanted me to sign without letting me read it. I ended up yelling at him and finally he let me see what he wanted me to sign which was authorizing a $577 charge. I told him I would only pay the $99 that was part of the contract. He then tried charging me $120 and I refused. This is just the tip of the iceberg. He tried to walk through my house, I would not let him. It was very creepy. I ended up telling him to leave. There is no one I can talk to. Nobody answers any of the phone numbers.

Order product when open it was in clear packaging seen was wrong there denied return order says RED right on it got Neon orange

Had several customer appointment problems but overall the service at our home has bn very gd and I believe a parts shortage may be a problem

The repair person was nice and professional. I needed a written estimate of the repair so I called the 1800 number. Spoke with someone who assured me I would get what I needed which I did not. Called back and was told they would not give me a written estimate as was their policy. I of course wanted to know what
Had changed since the last phone call. I was frustrated and said it was their responsibility to give me a written estimate that was by the way between 500 to 800 so the estimate was refused for the repair. I asked to speak to a supervisor and was disconnected. I tried to call back and my number has been blocked. Soooo I guess there is no appeal if you are dissatisfied. Always check to see if they will put their estimate in writing before the come to your house.would have given them a zero iif possible

My repair appointment was for Mon. 5/22. Sears canceled that day@ 10:30 a.m. I had taken a day off work to deal with the repair issue. I rescheduled for today & specified that I would not be able to have the repair after 1:00. I said this 3 times. I just received a call from the repair tech at 2:18 p.m., 10 mins ago, saying he's on his way to my home. I am NOT at home, as I stated I would not be. This situation is absolutely unacceptable! I canceled the appointment & will never use Sears again. I will also advise anyone else I know (& those on social media) how unreliable & inconsiderate the company is. Disgusting customer service! I would leave zero stars if it was possible.
Leslie B. Anderson