SearsHomeServicesReviews 686

This Company technician is dishonest and tricking customer by adding extra services cost to the customers.

Beware of Sears Home Service. I scheduled them to come and see what was wrong with my dishwasher in July 2023. They informed me that there would be a diagnostic fee of $99.00, this would be for the technician to come out and see what was wrong with my dishwasher. He showed up and told me I need a new wiring harness due to the one on the dishwasher had shorted out. He also said I needed a new door latch, I said ok. He totaled up the parts and the diagnostic fee and the total for the parts and labor and the diagnostic fee came to $361.00. The parts were going to be ordered and shipped to my home and that they would arrive in about two weeks and that he would return to install the parts. I went ahead and paid the total price with my credit card. Later that day I called Sears to let them no that I wanted to cancel the parts and the tech return visit. The person I spoke to said that it would be no problem due to no parts being ordered yet. She said I would have to still pay the $99.00 diagnostic fee and I would be refund the difference ($262.00)back to my credit card.I said no problem, I knew I had to pay the $99.00 fee. They said it would take about two weeks to see the credit back on my card. It never happen. I called them three different times and was told the same thing, nothing was never credited back to my card. Some very deceiving folks that work for this company. Shame on them, from a Army retired disable veteran. Guess they really needed to keep my $262.00

I booked an appointment to fix my dishwasher. They never showed up and there is no way to speak with the dispatch people. Don't waste your time like I did and use somebody who shows up.

I had a service appointment today between 8:00A.M. And 5:00 P.M. All day I kept getting texts saying he would arrive at such and such a time. Always an hour later. I waited all day, between " updates " guess what? He never showed up at all! My washer is broken, and now I'm rescheduled for next Wednesday. It's a good thing that I don't have a life.

The reviews on their website are fake. There isn't a way to leave a real review. No call/no show for my appt today. Wasted a whole day waiting on them.

First, I wish there was a zero star rating. I had an Lg/kenmore fridge that I called for service on. They came out attempted a repair at the cost of $670.47. A second tech had to come out the third time with the with the first tech. He said the compressor they put in was bad as well. Replaced it and said he would issue a refund for the service call of $670.47. He also stated that it had a bad condenser fan motor. I had to purchase and replace myself because he couldn't get one. Now when I call Sears for my refund I am always being told it's under review. No one at the company can give a straight honest answer.

My parents always bought Kenmore stuff and I can remember service people coming out and fixing them, never remember hassles or issues. So naturally I bought Kenmore stuff, but now it seams like they don't care anymore. We got your money, too bad. I was very happy when the tech told me they would make it right and give me a refund. That would definitely give me reason to call them for service again, but after this incident, I will never call Sears or purchase any products of there's.

It is a mistake to think this is the good old sears company. They want your money. Won't come when they say but you want to cancel and there is no one to talk to. Worst business in the US. They should be shut down by the government. Or a mob with torches. I had to get a new VISA because I don't trust anyone connected with this company. I ended up buying a new washer. This company gives all appliance repair companies a black eye. Ended up changing cards and unable to use VISA until the card arrives.

They schedule a window from 8-5. Since July26, I have been waiting to get my dishwasher repaired. I have made SIX appointments, with one no-show and two cancellations on their part at 3:50pm both times after spending the entire day waiting. It's a lack of respect for people who have to work and spend the entire day waiting for technicians.
All I get is the run-a-round, being given a number to call which ends up being the same message, and you cannot speak to a person. It's ridiculous that Sears allows this treatment. No wonder their business has gone downhill.

A failed attempt at AI or automation at its highest level. Got no email, text, or confirmation part was ordered and then appt was canceled by a computer b.c they couldnt verify my part had arrived. After many attempts to talk to a person to let them know my part did in fact arrive, their "voice" sent me to a website to follow a prompt that wasnt there. The chat feature to me to a "human" that apparently didnt speak human after all b.c she just kept ingoring my concerns and saying "sorry you part didnt arrive" "I can reschedule"... I just told her my part arrived. They apparently dont care to help the human customers they have so i will for sure not be giving their computers any more of my business.

They SUCK and need to go Out of Business
They don't care about the customer or their employees
They make it impossible to speak to anyone directly so they don't have to deal with issues.
Do waste your money-go with another company

Sears was the 3rd party company through Choice Home Warranty to repair my washing machine. It took three weeks for parts. One of which was unnecessary. Then Sears didn't show up for appointment. They give themselves a 9 hour window, no updates, can't speak to a live person. They then reschedule me for the next day and don't show up again! Two days I took from work for nothing! Total sham!

This is the worst experience I've ever experienced! Purchased a warranty for my fridge, which wasn't cheap. Fridge stop making ice and getting cold. They sent the same guy out twice who didn't know what he was doing and then tried to play me saying 3 parts were delivered when in fact there were only two parts delivered. Two of the tracking numbers were the same smh been without a fridge for a month and I filed a food loss claim the check came i deposited into my bank and guess what IT BOUNCED! Still no fridge nor resolution.I will never ever ever use this company again nor will my family nor friends…We need to file a class action lawsuit!

Specifically, they did provide a qualified technician who left parts our of my refrigerator and said there is no reason for what is happening. Secondly, they rescheduled and then cancelled the appointment after I took a day off of work. I now have a broken refrigerator and I am out over $800.00 for the past year.

I have been dealing with a faulty refrigerator since June 26th, with no resolution from Choice Home warranty or their service provider Sears Home Repairs. I filed a claim because my refrigerator was not getting cold enough on the top shelves and icing on the bottom shelves. I had to wait till July 10th for a technician to be available to repair the fridge. I asked if I could use a local handyman and be compensated for the repairs, but I was advised that that is not Choice's policy. The technician came in and supposedly repaired the fridge, but the problem resurfaced two weeks later. A follow up claim was filed, and it took days with no response. After making a call to Choice Home Warranty, a request was finally sent to Sears for another appointment.
The technician came about 10 days later on 8/9 and concluded that 3 parts need to be replaced for the fridge to run. The parts were ordered with a delivery date of about 4 weeks. 2 of the parts arrived within a week, however, the last part was on back order with no expected date. I kept track of the part and after no update in the 4th week, I called Sears for more information. Sears could not give me any estimate of delivery and when I called Choice, they stated that they were unaware of the delay but there is nothing they can do. They promised to follow up with Sears and give me an update, but that never happened. Once the parts finally arrived, Sears called me a day before the appointment to reschedule the appointment that I had wanted almost 4 weeks for. I told them that that was unacceptable, and I need to be back on that schedule or talk to a manager. The appointment was honored, and the parts were installed on 9/1, but the fridge went out again in less than couple of weeks.
I again called to re-open the closed ticket and I was rescheduled another appointment for 9/12 which was rescheduled to the week of 9/20. I opted for 9/21 to have someone available, however, the appointment was canceled around 6am that morning with no explanation and rescheduled to 9/30. I again went online to look at other options and found 9/28 available, so I switched my appointment to that date just to have Sears cancel it yet again that same day with no explanation and pushed it back to 11/2. I have tried calling Sears numerous times but cannot get a hold of anyone on the phone. Everything is automated and I can't speak to a live agent. This is beyond frustrating. No one ever bothered to give me a courtesy call to explain what's going on or why they fail to show up for the scheduled appointments.
After every one of these incidents, I would call Choice and speak to someone about the situation, including Supervisors, but I get is the same "I understand your frustration", and a repeat of the same script, with the promise to follow up with Sears and give me an update, however, no one has followed up or offered any solution. I asked to have my fridge replaced, but I was told that they cannot do that unless Sears deemed the fridge unrepairable, but I can't get Sears to honor their schedule and diagnose the appliance correctly.
As someone who does catering at weekends, this has been unacceptable and costly. I have lost hundreds of dollars in spoiled food that had to be disposed of and eating out more frequently. It has been 3 months going through this ordeal and it has taken a mental toll on me and my family. I had to buy a secondhand fridge to use as a backup to sustain my small business and keep my family's meals safe.
I am so disappointed with both Choice and Sears' unprofessional treatment and lack of care and urgency. I make my monthly payments and I should not be put in this uncomfortable situation when I need the service that I pay for. I have exhausted all options and just want the issue resolved as soon as possible.

This is a spin-off from the now defunct Sears we grew up with. If not an offf-shore company, all of it's customer service is. Contacting them by phone or on-line is a nightmare. Be prepared to spend hours, getting bounced from department to department, talking to people who have a horrible command of the English language, ending up with shallow promises and no satisfactory results. The service agreement automatic renewal program is a scam. Sfter filling out the form on their website to cancel service, the request is ignored and a charge hits your credit card. I never received my rebates or enrollment discount. The pricing I experienced was double what I could find the part for by searchhing on-line. You have to be out of your mind to do business with this company.

We had a confirmed date and time frame of 8am until 5pm for a tech to do the refrigerator repair. No one ever showed up. Worse, we we unable to speak with anyone who could help or explain why. The only interaction was texting with automated replies with no option to add comments. Still waiting to have refrigerator repaired.

DO NOT USE THIS COMPANY!I would not recommend this company. I scheduled an appointment, I had already told the person on the phone what the issue was and they proceeded to tell me they could fix it. The 3rd party technician came out, did absolutely nothing and then told me that it couldn't be fixed because they don't make the compressor for my chest freezer anymore (mind you….it's only 2 years old). I think it's an absolute scam just to make the $139.00 that I paid for nothing. I called and explained the issue they told me they would refund me and that has never happened.

After waiting 6 hours for a 10-2pm appt and having the tech call and state he will arrive in 45mins! Really? Are you not cognizant of the fact that I have waited over the set time where is the recognition of that fact? I then went on line and found out that the old Sears that I had relied on when an appliance was in need of a repair is NO MORE!. They are now a less then zero home appliance repair service and my experience is par for the course. I immediately contacted them by pressing the Cancel option which up to this point I was unable to make contact with an actual person, someone eventually came on and made every attempt to reschedule they were obviously scripted and overseas. So much for goood old homeland customer service. EVERYTHING IS A SCAM AND MONEY GRAB in the USA! We're talking about SEARS!

They Suck! Thru home warranty to fix AC. Everything is automated and when they did come, a week later. They said they had to come tomorrow because they didn't have the ladder to get to the 2nd floor. We paid the $85. Come to find out they are NOT coming out. Had to do new claim. Don't use them!