SearsHomeServicesReviews 680

Sears site shows all good reviews, but unfortunately I had very bad experience all 4 times I called them for our dryer issue.
1. Every time they come in late and we wait the whole day. They come in towards the end of the day and say some random suggestions and leave, We end up again calling for service. Looks like they just needed to show up and say some random reasons to go back without fixing anything.
2. Technicians are incompetent, second person comes in and describes something exactly opposite to what first person suggested.

If at all possible, I would recommend people to stay away from their service, especially if you are taking any extended warranty!
Thanks
3.

Three confirmed appointments cancelled for no explanation with 0 notice, followed by two rescheduled appointments that were no-shows. If they cancel or no-show they drop you out of the queue entirely and you have to re-book for a later date a week out. And every single "help" chat ends with the bot attempting to upsell me on more services.

My Maytag refrigerator stopped working. I called my home warranty company and they sent Sears out to make the repair. The technician determined that the compressor had failed and would need to replaced. He had to order it and it took several weeks to get it shipped. The Sears technician attempted to replace the compressor and caused damage to the new compressor and other electronics in the refrigerator. I called Sears service and after spending nearly an hour speaking with an offshore answering service who claimed to be the Sears service center I was promised the repair would be made correctly and anothe technician sent to make sure that it was. Long story short, after setting up appointments nine or ten times they would cancel the appointment at the last minute and never did make good the botched repair made by their technician. I guess they were trying to wear me down, and it worked. I ended up buying another refrigerator. No wonder they are no longer in business as an American company. What a shame that a great company has fallen so low. If you want your appliance repaired, never allow Sears Service to make the repair.

I wish I had read the reviews before I used them. The technician fixed my stove but did a preventative maintainance check on my other appliance. In the end he had me sign a no charhe for any item as all was well. After putting dryer together he comes back and states he notices my door signal is cracked and its best to replace, says he has one up the street and will return to replace it. This was Friday it is now Tuesday and I still have no dryer. Called Sears and you get the run around to 3 different people and all they can do is call another technician back out. It is the worst experience and although they said the service call fee would be void I don't believe them. I now have a dryer that doesn't work BUT was working when they got here. Please find someone else to repair your appliances this is not worth the headache or ineptitude you'll have to endure. I gave 1 star but it deserves zero.

I had a service appointment scheduled with Sears, so I took off work to make sure I was home. They told me it would be anywhere between 8: AM and 5: PM, wow! Somewhere around 3: PM the tech called and said he didn't think he could make it. So, he scheduled me for the following week! So a whole week later I took off again. A tech calls me mid-day and says he's not going to make it. Two days waisted! NEVER USE SEARS!

Sears called on my appointment day to cancel just because they didn't have technicians close to my address. I called the customer service and the lady was not professional and helpful at all and she hang up on me. Stupid lady you are there to help customer and if you can't handle it get another job. Sears sucks, I wonder why you are out of business.

If there were an option for less stars I would have selected it. The 1-star rating gives this company far too much credit. By far the worst customer service and technical assistance I have ever encountered. Every minute after I hired Sears to repair my refrigerator has been a living nightmare.

If I could rate 0 zero I would. My fridge hasn't been working properly since July '22 and today is sept. 29th. 2022 Always giving me the runaround. I still don't have a replacement fridge. Never again.

Do not use this Appliance Repair Company! The worst company that I have ever done business with. I had a dishwasher working for over 2 years. Called Sears Appliance Center in Ringos because it would shut up mid cycle. They came as expected. However, the technician told me that the reason my dishwasher was not working was because the dishwasher hose was connected to the cold water and not the hot water (Which was not the case since it was working for 2 years). I said OK, please fix it. He said we can't you need to call a plumber. I said is it part of the dishwasher installation and he said yes. But I would need to still pay the 125.00 fee and also pay a plumber to actually fix the problem. I tried to call Customer Service and that is a joke. Stood 4 hours on the phone to get directed to all kinds of info adds and never to get a person. Since I have a 90 day gaurantee, called them back to come take another look since it is still not working. I said I wanted his manager's number. He would not give it to me. I said please call him then and let me speak him. He said I can't do that. I said I wanted to talk to someone in customer service or give me a number to call to speak to a live person directly. The two numbers he gave me where the same and automated and you can not get a person on the phone. Not only are they clueless but if you have a problem, you can not get get any Customer Service to talk to. Horrible business and horrible Customer Service - DO NOT USE!

I bought a Kenmore Elite French door refrigerator/freezer. I thought if I bought a more expensive refrigerator, it would be more durable and last longer. I was wrong! The refrigerator and freezer stopped cooling after 3 years. I booked an appointment with Kenmore repair services to diagnose the problem and gave them my credit card to guarantee the appointment. After a two week wait, Kenmore cancelled the appointment on the day of the appointment with no warning or explanation. The repairman said something about an error on their paperwork because it might be covered under the warranty, as the compressor breaks on these refrigerators all the time. He said his boss probably cancelled the appointment. Sears said I cancelled the appointment and declined services, which is a lie. As this was only a diagnostic appointment, not a repair appointment, I knew that I would have to pay up front for the $120 fee for the initial visit. I also knew that I would have to pay for labor for the installation if the compressor needed replacing. There should have been no issue with paperwork, as this was only for diagnosis of the problem. I called Kenmore warranty and was finally directed to Sears Home Services. It took more than two hours to find a phone number that had representatives working, rather than purely automated responses. It took another 3 hours of phone calls, being placed on hold and redirected from one unhelpful rep to another. After all of this, they said there was nothing I could do but schedule another appointment a month away, with no guarantee that the repairman would show up then. Then they had the nerve to try and sell me different services such as home warranties. In the meantime, I'm having to spend a huge amount of money on coolers and ice because I do not have a working refrigerator or freezer. It appears that Kenmore/Sears is deliberately selling appliances with known defective parts and then deliberately making it difficult for customers to get covered repairs in order to wear then down, hoping the customers will give up and not pursue a rightful claim. I will NEVER purchase another appliance from Kenmore or Sears after this experience. They just lost business, as I am now looking to purchase a high-end washer and dryer.

Paid $177.95 for nothing. This was the cost for the diagnostic.
I had a problem in my refrigerator freezer. The tech came to my home for 5 minutes and did the diagnostic test: Parts (Switch) $83, Labor $405.95, Total after taxes and all things $494.93. We have to change a switch, that's all.
When I asked the tech why the labor is so high, he told me that it is the Sears list of prices.
Can you believe 500 dollars to change a switch? They would be ashamed to charge $83 for a part that it is even cheaper at Amazon and 406 DOLLARS IN LABOR.
I will never use Sears Home Services again, they just charge me for doing nothing.

If I could give them minus rating I would. Their customer service is atrocious. Instead of helping you, they try to sell you additional products. When setting up the appointment, I mentioned that it was related to the compressor, which by model and year, she knew it was part of a class action lawsuit LG had admitted to. I asked to ensure the tech brough a replacement condenser with him/her. The tech showed up and after ten minutes of running a diagnostic test, told me it was the compressor and he had to order the part, along with other parts. Then proceeded to charge me $562.95 for the service which he claims will be for both visits as he has to come back and install the new compressor. He also tried to sell me some products, which I refused. As of today, 9/9/2022, I still have no refrigerator. Trying to reach corporate is even harder than their customer service.

I contacted Sears Home Warranty on 8/14/22 to come diagnose a Kenmore washing machine. The CSR attempted to convince me to enter a warranty contract. After getting the details of the service call and of the warranty contract, I informed the CSR that I would make a decision no later than at the time of the service tech's visit. The CSR gathered my cc information (Sears MC - Citibank) and assured me 3 times that the total cost to me would be $109 if I did not move forward with the repairs through SHW. Once the service tech (who was very polite) completed the diagnosis, I opted to decline the repair as the price was too high (and it was a component that I knew I could repair myself). I signed the declination which itemized the charges of the repair. One of the charges on the declination form was a fuel surcharge of $6.95. The charge that appeared on my CC was $115.95... the fuel surcharge was added. I emailed *******@searshc.com (as required when disputing a charge as there is no phone contact) and explained the situation in as much detail as this review. Nicole emailed me back and declined the refund of the fuel surcharge stating that it was clearly marked on the declination that I signed. Notice it doesn't appear on the receipt I received via email from Sears. She did not reply to any further emails. I had to dispute the charge through the CC company (Citibank) in order to get my refund back. I will NEVER use Sears Home Services again and have shared my experience with anyone I know who needs home warranty services!

I purchase my appliance from sears (Elite and Pro)suppose to be the high end, but I had nothing but problems with it. I purchase the home warranty and they didn't know how to fix it. I have spent over 20K and they will not get another dime from me. I am so disappointed in the service I had to go out on my own to get the dishwasher fixed after a year of home warranty couldnt fix it. $1,100.00 for a dishwasher I expect it to last longer! And dont forget I had to pay for the plan every month too.

I am not one for reviews but I had to this time. Service through Sears on my 2.5 year old Kenmore Elite refrigerator has been HORRIBLE. I will never buy from Sears again. Refrigerator broke Tuesday Aug 23,2022. Repair tech would not come until Friday, Aug 26,2022. Has no parts and has to order them. I have waited 7 days now and no email confirmation of the order and no shipping notification as they said I would receive. I have called service line and been transferred to 4 people that all tell me they can't help me and I just have to wait. I remind them its under warranty and there is a replacement clause in my warranty. They tell me they will only "consider" a replacement after they put in the five parts they ordered and I have to wait. Its been two weeks already with no refrigerator and they told me it could be another 1-2 weeks before parts arrive. Asked for Manager, they said they do not have any Managers that will talk to me on the phone. Instead they put me on hold for over an hour until I finally hung up. DO NOT BUY FROM SEARS!

This is a long story.

The technician failed to properly diagnose the issue until his return 3 weeks later when the first repair date was available. At that time, the part he had ordered was not the problem, but rather it was an electrical issue, which would require an electrician (and fortunately my house did not burn down during those 3 weeks)! This was for an in-wall oven. Had the technician removed the oven from the wall on the initial inspection, we wouldn't be here today.

He told me that I would be receiving a refund almost equal to the amount of the deposit they were given during the initial visit. I waited and waited and no refund came. Then the "fun" began. Go ahead and try to reach a live person regarding a billing question. YOU CAN'T. You can get to live chat, where that CSR is unable to assist you, but can provide you with an email to contact Sears.

I sent an email. No response. I was finally forced to file a charge back with my CC company, which immediately got their attention. They provided me with only a fragment of the refund I was expecting based on what I was told by the tech.

At that point, I refused to continue and waste more time. Sometimes you just have to walk away. And walk away I did and I will NEVER USE THEIR SERVICE AGAIN.

But, hey, don't worry... they will bombard you with tons of paperwork, except for that one critical piece you may need for a billing issue.

Shame on them.

It's hard to believe and hard to describe how bad their technical and customer service is. It is frickin awful. The worst. There should be some class action lawsuit or investigation from the state attorney general. I've had 12 phone calls to try to resolve an issue that just won't get resolved. Way too much to go on in detail about. All I can say is that I wish I would've read some of these reviews before the problems started. And, if you are still considering going with this abomination of a company after an impressive average of 1 star and 451 reviews, don't be surprised if months from now you have reached new lows in customer service.

Terrible and Horrible Service, never engage Sears Home Service. You will be trapped.
Sears Promised to service my refrigerator on August 12th, since I didn't receive any updates from sears, I called customer service and ensured the technician will come on August 12th. As they directed, I removed everything from the refrigerator and waited for them, however, the technician didn't show up. I called them and they informed that, technician was not available. THey could have shown basic courtsey in informing me about the unavailablity. They assured, I will get an appointmnet on August 29. I was not happy in extending my dates for another 15 days due to the negligence and deliberate ignorance from Sears side. Still I was ok to wait. And few days ago, they said they wanted to reschedule the appointment for another date which is again another 15 days. I decided not to continue with them anymore. I called the customer care, spoke to their supervisor, all were super rude to me. So I stopped communicating with them. Their commitment cannot be trusted. Their promises cannot relyed. No matter what, Since I cannot trust them. I canceled the engagement with them. Later I learned that, I am not the only person, faced this issue. I am one among thousands. Anyway I am done with sears... I had to write this review, because. Another person cannot get cheated with the paid good reviews and false promises.

Do not bother with sears home warranty / repair. I scheduled an appointment and they rescheduled last second for two weeks out. This is unacceptable for having a broken fridge. Terrible service.