satnaveasy

I contacted Satnaveasy initially to find GPS accessories, and boy do they have a wide choice.

My items were purchased and delivered within 2 days. It really did save my holiday. Not much point in having a sat nav if you can't mount the thing!

During the holiday I was having problems with my satnav (wish I had bought that from Satnaveasy). I called the office in the UK from Italy and a nice guy called Josh talked me through changing the settings on my sat nav so that it finally took me the right way. The next time I need anything sat nav, I know where I am going.

I read many online reviews before making my purchase of a Satellite navigation unit.

I found this company SatNavEasy and after calling them and speaking with one of their customer service advisors, they narrowed down my searh for a sat nav to two choices. I made my choice, but also made them aware of my reservations after reading some of the reviews.

I was assured that the items were ready to be dispatched so I paid for next day delivery and the items arrived next day. Thank you SatNavEasy for making my purchase so simple and if I have any friends that need a Sat Nav I will point them in your direction. Great prices...

Sarah

Overall, not bad, not great, but definately the cheapest option I found online.

I ordered: one satnav, one case, next day delivery. (I ordered at 1pm on Day 1)

The order was processed same day b4 4pm, but the item didnt get sent till the next morning (Day 2), which meant it arrived with me the day after (Day 3), which isnt next day delivery by 3pm as promised.

When it did arrive, the case was missing. The satnav is brand new and sealed.

I emailed to complain, and to be fair I did get a prompt response (within a couple of hours).

Apparently delay was 'caused by a problem with getting the stock from our warehouse to the offices for dispatch.' and 'Due to not having stock of the case, instead of delaying the delivery of your Satnav any further, we created another order on with your case and dispatched the unit.'

I have no idea whether there's any truth in that lot, however the case arrived on Day 5 by 1st class, so they did dispatch as soon as possible after they emailed me back.

The delivery delay isnt acceptable as far as I'm concerned - when I pay for next day delivery thats advertised so prominently on the website, thats what I expect, and if I'm not going to get it, the very least I expect is an email informing me as such. Same with the out of stock item - if its out of stock, tell me about it, don't just omit it from my order.

I'm not sure I'd use them again - we're talking about a reasonable sum of money thats being spent, and whilst a bargain price is appealling, if reliablity is at stake, I think I'd rather pay a bit more.

I wanted to purchase a Sat Nav but was really unsure what model/make to go for. I called Satnaveasy for some advice. They were really helpful and didn't push a sale on you like some places do. I went away and researched what they had recommended and decided and what to go for. Satnaveasy were the cheapest retailer for what I wanted so I purchased online with them. The product arrived next day as promised and I am chuffed with my new Sat Nav! I would highly recommend Satnaveasy to anyone.

I wanted to purchase a Sat Nav to use both in the UK and when travelling abroad to Europe. I had no idea about which model/make to buy... there are so many! I phoned Satnaveasy and they gave me some great advice on what to go for. There was no pressure to feel obliged to buy with them like some companies do. After the advice given I looked around and found that Satnaveasy where the cheapest so I ordered online from them. My purchase arrived next day as promised with full tracking info supplied by email. I am very happy with the quality of customer service & goods I recieved from Satnaveasy. If only other online companies were this good!

This website fraudulently advertises sat navs with features which they do not supply. Bought a Garmin 765WT ( with traffic!). When the aerial supplied didn't work I contacted Satnaveasy who told me to get in touch with Garmin.
Garmin told me the aerial they had supplied me had only a trial for America on it!
Got back in touch with Satnaveasy who now say that their 765WT does not have traffic despite me having an invoice from them for a 765WT WITH UK and Europe Traffic. Now having to go through Trading Standards.
AVOID THIS COMPANY LIKE THE PLAGUE - THEY ARE DISHONEST and couldn't care less once they have your money.

Here is a response from a U. K. Trading Standards Department regarding internet companies that do not supply goods.
You have rights under The Consumer Protection (Distance Selling) Regulations 2000 if the goods are not received they should refund within 30 days of request. These rights are only enforceable in court however in our experience most issues are resolved by letter.

Our experience shows that the best way to deal with this is by letter; send the letter by recorded delivery and keep a copy; this has more impact and helps you to prove that you have been reasonable.

Adhering to the following outline of a letter will show the trader that you know your rights.

Start the Letter `To whom it may concern`

It is important to show the trader that you know what your rights are, so include The Consumer Protection (Distance Selling) Regulations 2000 as a heading to the letter.

Then in as few words as possible state all the important facts:
What you ordered
When you ordered it
How much you paid
What has gone wrong

You would then need to state that the seller did not supply the goods

Then ask the trader for what you feel entitled to bearing in mind the aforementioned comments.
Give the trader a reasonable period of time to carry out your request and set a date.

End the letter - yours faithfully

There is some chance this letter could be needed in court so keep it concise and reasonable.

Personal Name/Address details

DATE.

Owner / Managers name (or The Manager)
Retailer's name
Retailer's address
Retailer's postcode

Dear [owner/manager's name or Sir/Madam]
Consumer Protection (Distance Selling) Regulations 2000

On [insert date] I ordered [goods]. I received the goods on [insert date] / I have not yet received the goods. [Delete as appropriate]

Under the Consumer Protection (Distance Selling) Regulations 2000 I would like to cancel the order and request that you provide a full refund within 30 days.

Please contract me within 14 days to arrange collection/ return of the goods.

Yours sincerely /yours faithfully

[Name]