Salon Savings

I had a package that was "lost" or "stolen" from this company and after an 8 day investigation by the shipping company, Salon Savings credited my account. However, they did not want to reship the previous order because of the "issue", so I had to place another order. This order was successfully delivered. They included a free sample product with the order.
I am really satisfied with the savings the company offers on their products, and the customer service help were pleasant. I would recommend this company to friends, but make them aware of the shipping company used. I tracked my second order daily to be sure it was received by me.
K

I purchased some hard to find shampoo from SS back in October of 2012. The items they sent to me, were strange looking and odd smelling, so I returned them. They did at least send me a postage paid return label which I appreciated. However I waited and waited for my refund, until I finally emailed them about it. They kept saying it was in the works. Finally they said a refund had happened via my bank card (debit card) on 12/5/12. It did not. I checked all my accts, I checked with the bank, just to be able to say I had, and the bank found no credits from Salon Savings. I emailed SS again, telling them this, and then complete silence. No replies, no nothing. I immediately reported them to the BBB in their state, and to date have not heard anything. The BBB did send me a notice that my complaint was sent to them, but that's the last I've heard. These people are definitely NOT responsible business people. I would NOT recommend them, or do business with them again.

I just made an order with Salon Savings over the Thanksgiving holidays (Nov. 24) and now, ONLY 6 days later, I have already received my products! The bottles were packaged in original packaging, completely full, and protected with additional paper.
Im breathing a huge sigh of relief because this was an impulse purchase I made before reading reviews on the site, I subsequently panicked because the site has horrible reviews. Well rest assure that things have changed, my experience was wonderful and I will be ordering from Salon Savings in the future!

THIS PLACE - WHILE IT SHOWS GOOD PRICES ON PRODUCTS - HAS THE MOST HORRIBLE CUSTOMER SERVICE EVER! I ordered some shampoo and other hair products. They sent me the WRONG shampoo, then when i asked them to send me the correct shampoo immediately, they practically laughed and said i would have to wait for them to send me a return shipping order - which took 4 days - then I had to send the wrong shampoo back, which I couldn't do until the following Monday because they sent me the return shipping label halfway through the day on Friday while i was at work and the shampoo was at home. The return shipping they sent was the slowest - of course cheapest - route possible so it took 7 days for it to show as delivered back to them. Now it is 5 days past the day they received my return order and I STILL do not have the shampoo i ordered. I ended up having to go to a store and buy they shampoo at full retail price because of THEIR mistake. Now... It has been 25 days since I placed the original order and I still don't have the product. They say that they have 30 days to resolve it after they receive the return product. They could have offered an alternative - like shipping out the correct product immediately - and even billing for it - until they receive the return product, but they said they can't do that unless i order a separate bottle and then would have to pay for both. THAT IS TOTALLY REDICULOUS. AGAIN... I WILL NEVER USE THIS SITE AGAIN! NEVER! I WOULD RATHER PAY TWICE AS MUCH FOR PRODUCT AND GET IT ON TIME.