Saffy Loves Design

It's a shame this site doesn't allow 0* as that's what I would like to give Saffy Loves Graphic Design.

After researching for a designer style for my business facebook page last year I came across Saffy loves. I decided to contact Saffy and see if she would be able to design me a business logo and facebook banner.

Saffy replied back straight away and said yes she could do that and she would send me an invoice through PayPal along with a questionnaire to complete and email back. I asked for current turnaround times and was told 7-10 business days which I was more than happy with and completed payment.

10 days came and went without any contact with Saffy so after 15 days I sent her a Facebook message asking for an update. She replied quite promptly saying that she was working on it the following day and she would email me the proofs through. Expecting an email as promised I left it a few days before trying to contact Saffy again. This time I recieved no response even though Saffy continued to update her page. I decided to write a post on her page requesting a response to my message, this was deleted and no reply recieved again. I eventually sent Saffy a final message asking her to refund me my payment as my order was clearly not going to be completed. Again no response was recieved leaving me the only option of logging a dispute with PayPal. PayPal reimbursed me after they recieved no response from Saffy with regards to the claim I had logged.

For the people who say that the reviews on here are unfair or not correct, I have the messages from Saffy and then my numerous messages where I recieved no response despite them being read on facebook.
If you have had a good experience with Saffy then I would count yourselves as lucky as its not a pleasure having to constantly chase someone for a service paid for upfront. I understand small businesses are very busy at time but if you can't complete your current workload then don't keep advertising for more!

Around 6 weeks ago I paid for my branding package. Saffy was very quick to reply out of hours and stated it wasn't an issue to talk late on a Saturday night. She promptly sent over the invoice which I duly paid and since then NOTHING. No replies to messages other than once when I was very abruptly told she was 'out of the office until Monday'
I have seen a few logo suggestions, neither that I was crazy about and two of which I noticed were recycled from her previous designs so I refused them. I have still not had any official proofs despite her saying she has sent them over numerous times. My business is now hanging in suspense with no branding, business cards or flyers and banners which I desperatey needed. Thanks a lot Saffy!

At first, I did not have a problem with saffy. Outside of the fact that she took a long time, she seemed helpful and delivered me a beautiful logo and business card. I did have a problem with the sizing of the business cards. They were not fitting into the template from any company without my design being cut off from the image being too large. She resized them multiple times, or so she said, but they never fit right. I gave up. Later on I asked her to update my email address on my card. My mistake for not noticing the spelling error. I trusted tha a graphics designer could spell. I was wrong. I asked her to resize my image poster sized. She asked me for the dimensions and promised me over and over, but never did. I tried contacting her to update my business card and correct her spelling error. I emailed multiple times in multiple forums. No response. She's moved websites and email addresses repeatedly. She called angry customers "haters" but they have good reason. She is extremely talented and has horrible business ethics. What a waste. I've had to hire a new designer and start from scratch for copywrite reasons. I can no longer use my beautiful work from her. Such a disappointment. She was the designer that I had dreamed of but it turned out to be a nightmare

My logo has given my new business a much needed professional look and I am very pleased with the final design. I feel Saffy used my questionnaire responses in the best way possible and responded well to my likes/dislikes/colour requirements. Logo adjustments were also done well. The reason I have reviewed this as 4 star is because there were a few technical issues with emails not coming through which slowed the process down slightly. I am fully aware that these issues were beyond Saffy's control but perhaps changing the way files are sent to customers could help to resolve this i. E dropbox or googledrive due to the large file sizes as I have noticed this has happened a few times. Saffy was however very polite in her emails and responded to any concerns I had. I would definitely use her again. Thank you:-)

Thank you So much for my lovely Logo. This has been my first design purchase, I chose to purchase from Saffyloves as I had seen other logos she had created for other businesses and love her style of work. I did also read other reviews to help me make my decision as to choose Saffyloves and can honestly say I made the right choice! I was kept informed throughout the purchase and receiving the logo concepts. It was a hard decision on choosing the style as they were all fantastic... The aftersales care I have had has also been fantastic and I will also be using Saffyloves for more purchzases xxx Thank you Saffy xxx