RVSupplies.comReviews 117

No one will honor guarantee. Amy with Suburban is extremely rude! Should not work with public.
Suburban Nautilus failed in less than two years. Heat exchanger (the copper pipe) failed with holes.
Suburban will not honor guarantee and will not sell you the part.

Ordered a $400 item. Got an email saying it shipped and would take 1 to 2 weeks with a tracking link. 3 weeks later it hadn't showed up yet. Went back to the email and clicked the tracking link and the link was a bad link. No shipping company listed either. I went to the site to call them... no phone number. Filled out their contact us form. No reply. Finally found an email and got an answer that they never got contacted from me about it and they cancelled my order and are refunding. They refuse to answer why they called it shipped with a fake tracking number and why they never contacted me to say the item was back ordered as they say it is now. They claim they never shipped it yet I have their email saying they did. Scammers hoping you don't notice your order never came.

I've ordered a fan for my rv and im glad that i was checking daily the fedex tracking number they provided. When my order arrived at my state the seller contacted Fedex and asked to return it.
Since I've noticed that, i was able to get my $230 back after call my bank.
Attempted to contact them by email twice since they do not provide a phone number and didn't get an answer. After they noticed that i have canceled the order with my bank they decided to send me a reply using a fake excuse to return the package (3 days later).

Do not buy anything from them. Go for Amazon or another site that provides a phone number for customer service.

I found the water heater for my family's summer cottage that I was looking for at a reasonable price. I was delighted to discover that a current version of the LP gas only model, including the front cover, that we needed to replace was available at rvsupplies.com. After placing my order, I received my order right on time based on my selected shipping option. Since I received the unit, I recommended rvsupplies.com to a neighbor who was considering a water heater for her summer cottage and showed her my new unit and where we'll be installing it. My one suggestion is to provide information about measurement specifications for the water and gas connections.