Ruggable

Purchased a small rug that was shown to be a beige and green colour on the website. Colours were nowhere near as vibrant in person and looked more like a grey on grey, with an awful white trim that wasn't shown in online photos. Returning it was a nightmare, not free from Canada like other businesses and I only received about 25% of my money back. Wasn't worth the time or money.

I spent $429 on a rug from Ruggable. They clearly sent me a defective rug someone else had returned because it was delivered in a record 4 days (never got tracking information or shipment confirmation and even their own site shows the rug has not shipped yet). The box is ripped in multiple places and was open when I found it on my doorstep. I can see already there are defects with the rug without even taking it out of the box. This is an utter scam. I am so sad I fell for it. I'm writing this in hopes you see this and take your business to a cheap rug outlet instead of getting low quality for a premium price at Ruggable. Not only that, it's a pain to return this gigantic rug in a box that is damaged and cannot be used for shipping. Ruggable charges $$$$ for returns. They keep shipping their defective rugs around the country to collect our $$ on the returns.

Where is my refund? They owe me about $200 I saw the refund in my bank statement was $27.15. Where is the phone number I can call and speak to someone?

I recently purchased a Ruggable rug and it arrived with multiple flaws. The company agreed, based on photos I provided and offered a exchange less $25 "processing fee". The second rug arrived also flawed-the binding had multiple gaps and loose threads (see photos). Ruggable agreed, based on photos I provided, that the rug is flawed but stated any further exchange was "prohibited" and offered a 25% refund on the original purchase price. Buyer beware- this company does not inspect the quality of the rug prior to shipping and does not warranty their expensive product.

Would not recrecommend these rugs - seems like a great concept but I have 2 kitchen runners on tile and they wont stay in place. Every time you contact customer service they want order numbers - photos - tug size etc. like they dont have record of anything. Very disappointed in these given the premium price

I was hesitant to purchase from Ruggable based on their reviews but fell in love with one of their Jonathan Adler designs, the black and ivory ink drop. After searching high and low on every site I could find, I decided to go ahead and take my chances and buy the rug. I also bought a small door rug. I was extremely disappointed with both rugs. They look cheap. Appears that the pattern is printed on a blank ‘canvas'. The colors are not at all like the photos shown and the ivory part had a blue tint. These rugs may be good for college kids, apartment living or to be put somewhere you aren't going for a polished look. Otherwise save yourself the $25 pee item return fee and don't be seduced by the cool designs. Also, the pads you put underneath are SUPER NOISY…who wants that!?

I purchased a ruggable recently. The edges were damaged upon arrival and it did not come clean as advertised. I have no pets. I washed due to normal foot traffic, nothing crazy. I washed the rug and it came out looking worse than before I had washed it. I have a brand new Whirlpool washer and dryer set so I know they work well. I washed according to their own instructions. When I asked for a refund they said I'd have to pay for return shipping. That wasn't good enough for me because it was an 8×10 rug, it would have been expensive. Then they afford me a replacement rug. Why would I want another rug that wasn't as desired? I declined that option. Then they offered me 50% refund. Again I declined and asked to speak with someone above their manager. At that point they offered me a full refund. It was such a pain. And don't get me started on how difficult it was to lay the dang rug. There is no way those 5 star ratings are accurate. YouTube it. There are plenty of complaints. They just try and make people happy with rug replacements and pay people to give good reviews.