I ordered some finials from Rockler Woodworking for a four poster bed. I received two small plastic bags (approx 2"X4") containing a "Shank Keyhole Slot". In each envelope. I don't even know what that is or how to use it. I contacted the company by email but never heard back. I then contacted Discover and informed them that I had not received the items I paid for. Discover contacted the vendor and now this is where the scam takes place. Rockler was able to prove with a USPS tracking number that I had indeed received a package. The package I received weighed ounces where the wood would definitely have some weight. The tracking number is USPS *********************. There is no additional information on the site. I am unable to visit the post office to seek additional information on the pkg weight as I am disabled and totally housebound. Rockler Woodworking is not to be trusted!
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Hello Donald, we are sorry to hear you received the wrong products and apologize for the error. We would be happy to look into this for you and get it straightened out. If you're open to it, please send an email to [email protected] with your order number and we'll dig into it. Thank you.