Restaurant.com

Bought "$40 for a $400 Hotel and Resort eGift Card Featuring Hilton Hotels World Wide" from specials.restaurant.com.
When I tried using this gift card at hotelandresortcard.com to book my $400 hotel, they were charging for $45 from my gift card and rest all i have to pay from my credit card. It was feeling like being fooled and send email to restaurant.com to take gift card back and return my money.
They said they cant give my money back instead they give another gift card.

Big scam run by Special.restaurant.com and hotelandresortcard.com, I lost my $40.

Restaurant.com has NO customer service! I had two restaurant certificates that I tried to exchange and the credit appeared then disappeared bevore I cpuld exchange them for another restaurant and they are nowhere to be found. Basically the site stole $35.00 from
Me and I cannot get any help. I have sent numerous emails and I rceive the same automated response telling me how to redeen exchamges. I already k ow now to redeem exchanges but they do no ho or their end. They stole my mo ey and have no i tention of refunding me. I will never purchase from this so called company again.

Stay away from Restaurant.com. I had purchased $500 worth of gift codes. Restaurant.com invalidated all my gift codes and are showing "There is no credit remaining on the gift code you entered". Because I have had these saved for over two years they deemed that I didn't need them any more. This company will intentionally steal your money. Don't walk away, run away from Restaurant.com. Bottom line is that if you trust strangers with your credit card then go ahead and use this company, because they will steal from you.

This is legally not a scam but it is worthless. I purchased certificates to cash my expiring frequent flyer mileage. That was almost two years ago. I used only one of the certificates so far. Even though I had numerous certificates for the same restaurant they accepted only one per table even on a high bill. The number of the participating restaurants is very low and many of them discontinued the relationship with Restaurant.com. I received emails to change the affected certificates but I was unable to do so because I did not find any restaurant I liked close by.

Where are the negative stars? STAY AWAY FROM THIS SCAM!

This all started on Oct 1st 2014 when I moved to a new home 80 miles away from my old stomping grounds. At this point in time I logged into my restaurant.com account and attempted to exchange the certificates for restuarants in my old neighborhood with ones in the new area I am living in. After several failed attempts to exchange certificates following the procedures outlined on restuarant.com's help section I chalked it up to the website having a glitch. A week later I came back to try again, still no luck, two weeks later, three weeks later still no luck. So november rolls around I try a couple more times off and on and still nothing. So I utilize the help contact on the restaurant.com website, explain my situation in detail on 11.24.2014, hilghlighting the fact that I had followed the instructions on how to exchange a certificate multiple times and that it was not working. Shortly after I sent the help request I was sent a reply by somebody named Ashley Lanham, the reply was nothing but a carbon copy of the istructions posted on the website on how to exchange certificates. The very same instructions I had followed and had informed the company that I had followed them in an attempt to exchange. I responded to Ashley Lanham on 11.24.2014 explaining all this again and never received anything further. On 11.25.2014 I sent another email to restaurant.com stating everything that had already happened and that the exchange function was not working, I took the time to highlight the fact that I had already tried this multiple times and that it still was not working and even attatched the previous emails. They responded on 11.25.2014 with nothing other than the instructions posted on their site for exchanging certificates. So I logged onto the BBB and found their phone number and contacted them by phone on 11.25.2014 and spoke to a person who called himself Raul. I explained to Raul that I wanted a refund and I was tired of the games his company was playing, I informed him that I needed to speak to a supervisor. Raul told me that his supervisor was not in and that they had a no refund policy, but I should feel free to utilize the website to exchange the certificates. I then told Raul that I did not believe that a business would be in operation with no supervisor, and that I wanted to speak to a supervisor, the boss or the owner of the company as I was certain that he was not the end all be all of company decisions. I was placed on hold. Raul came back on and stated his boss was in a meeting, I then asked Raul why he had told me that there was no supervisor there and then immediately changed it to my boss is in a meeting. He responded with " you never asked for a supervisor, you just told me you wanted to talk to my boss or the owner." Good job Raul, you fail at customer serivce by the way. Raul also refused to provide me with a direct link to a supervisor, said he did not have a phone number, and there was no way for me to speak with them. Raul would also not provide a name of a supervisor. Put on hold again. Raul then informed me that he had talked to his boss and they were waiting to hear from me. I then asked him to transfer me, he said no and that I should email them at *******@resaurant.com. He said again they were waiting for me to contact them, I said ok transfer me then to their phone. At this point in time Raul was kind enough to transfer me to an extension with a pre recorded message stating that restaurant.com was closed and to call back during normal business hours. Strange since I called them during there normal business hours.

Your Desired Resolution:
In my eyes there is nothing this company can do to make this right other that refund me 100%. I have no desire to deal with this company any more as they possess absolutely no customer service skills at all. They blindly relpy to help emails obviously not reading anything their customers are writing. Their customer support phone line operators, in my first hand experience are nothing more than liars and game players. To me this business is now nothing more than a way to scam people out of their hard earned money. Right now my opinion is that they are thieves, and they have stolen from me as they took money for a service they are now not willing to honor.

I wish I had read those online reviews before getting 3 certificates from a reward program. I had no problems using the first $10 cert at a Shabu-Shabu restaurant after calling first to confirm they do accept the cert. The next $15 cert cannot be used since that Mexican restaurant changed the management and was closed. The 3rd one was a $25 cert at a Japanese restaurant and the restaurant had confirmed they would honor the certificate before I brought my guests there. However, after the meal of $55, they told me this certificate has become invalid since the day it was issued. I tried to call the 800 number, but they don't have a live person to take your call or a msg box to take your msg. I then wrote an email to Restaurant.com and there has been no response. This business model cannot and should not succeed without a major overhaul. It's unlikely that I will use them again based on my poor experience.

"I would never trust restaurant.com again. I tried two restaurants on here, Beijing and Tokyo and Alan's of Boscawen restaurant. Both restaurants did not honor this restaurant.com certificate! Buyer beware!"

The complete lack of any customer service and the website's constant failure to hold information makes this the worst possible way to spend you time or money.

The certificate I got for $100 was deleted at least 6 times and I have only been able to use it once.

RUN! RUN! RUN AWAY!

I believe at one time restaurant.com was a useful tool, but that is no longer the case. Hardly any restaurants seem to participate anymore, at least in northeastern Pennsylvania and Philadelphia. There are a handful of restaurants listed in Philly, in the far northeast.

The other consistent problem is going to a restaurant listed as participating on the site and AFTER REDEEMING only to find out the owner no longer accepts the vouchers.

I assume the company will fold soon, unless it is successful in very specific areas.

Why is it that some of these internet sites no longer provide a customer service number to talk to a live person? I have an issue with a prepaid gift card and it takes days to hear back from them (if at all). Their service has deteriorated and while in the past had no issues, I would currently be hard pressed to by another voucher from them.

Ordered tickets to pippin. And was til on phone the seats were 'premium balcony'. I asked what that meant and the cust. Svc rep said "first three rows of balcony". (this was a couple months ago when they used to take xalls, Which they no longer do). The tickets were mailed to me and finally arrived showed 10 days before our performance date. They were 2nd to last row in balcony. I wouldn't have purchased had I known that.

After sending several emails explainimg and letting them know we won't be using the tickets and asking for credit, I have not received any responses.

I am done w restaurant.com

Technical difficulties made it difficult to even get started. Then customer service only got worse. I have requested a refund from Living social. Beware, do not purchase big time scam and horrible customer service.

Three times now I have tried and entered the number from living social, three times the credit showed up but then disappeared when I would try to check out the shopping cart. I am sorely disappointed in the website functionality and the poor representation for customer service. Clearly you did not read nor respond to the concerns that I expressed. I will be requesting a refund from Living social and leaving reviews every where I can find so that others may be warned about your garbage business practices.
Thank you,
Kelly

I purchased a R.Com for a semi local joint. Drove ten miles only to find out the place had been out of business for 4 months. E-mailed them and was credited my 15.00 towards a separate voucher, wouldn't just add it back to my original and they cannot be combined now. Also let them know 4 months ago this place was closed but yet they still continue to sell them. Also after doing the math, you are basically paying ie. 15.00 to spend 30.00 and get half off. Seems to me you are still paying full price and may be buying more than you want to meet the minimum. Neat little scam trying to ride Groupons tails, who is a legit way to dine out at a discounted price/

Really bad customer service. The site gives you an option to exchange gift cards, however my credit for those cards are no where to be found. No response from Restaurant.com customer service. Save your monies and go through Groupon.

LIGHTING YOUR MONEY ON FIRE AND WATCHING IT BURN IS A BETTER VALUE

Redeemed 500 miles for a 25 dollar certificate code I cannot redeem because restaurant.com says the code is invalid. Neither they or United offer any customer support in this matter, but at least United allows you to contact them. Restaurant.com is a complete joke. FK YOU GUYS!

"Won" $125 in restaurant.com gift cards bidding on them on the Verizon Smart rewards program, when I received them I signed up (made an account) on restaurant.com, then entered my gift card numbers and the money disappeared, it said I had $25 credit on account when I entered that card, then said I had $100 on account when I entered that card? I thought 25 + 100 = 125? Then I tried to purchase some coupons for a local restaurant and they asked for a credit card! Where did the $125 go?

I purchased a coupon for Mexican food in my city and when I went to the restaurant there was a sign on the door stating they no longer accept Restaurant.com coupons. I contacted Restaurant.com on their email link twice and I'm still waiting... this was a rip-off for me.

I had a restaurant.com gift certificate for $25 off a meal at a nearby restaurant. When I tried to use it they waitress said the 800 number they call show it had already been used. And, the date they showed it used was before the date it was even purchased! I called the 800 number myself and that is what it says when you enter the certificate number. It was so embarrassing! It was an upscale restaurant and the waitress seemed upset for me. I had to pay over $77 for our meal! The restaurant said that's why they don't participate with restaurant.com anymore; too many problems. I then tried to call restaurant.com and there is no way to get a phone number! The validation line is only a recording/computer setup and the restaurant.com website only allows you to email a complaint. I have emailed them 3 times over the past 3+ weeks and have not received a single reply. Through some seriously intense digging, I finally found a phone number to call. After over 30 minutes on hold waiting, I talked to someone named "George". He said the certificate was good (making me wrong or a liar) and didn't know why I had a problem. I explained that the restaurant and I both called (total of 3 calls) and each call said the same thing. He offered another certificate, but all their locations within 10 miles of me are take out or "similar to fast food" (no decent sit-down places at all). Because they are cheap places they only offer $5 or $10 gift certificates. That means I would have to go their 3-5 times to use up my $25! And drive 20 miles each time to boot! I asked for my money back, but of course he said no. George offered no other remedies or solutions; just very quick short repetitive (and meaningless) "I'm sorry's"; making you feel like a number. Which I guess that's what you are to them! I plan to post this complaint everywhere I can find a place too so people dont buy their phony certificates!