We have ordered a chemical from a company listed at Alibaba (Shaanxi OWENS Industry Co., Ltd. - see our review of this company at trustpilot), which is currently hype because it is a revolutionary anti-aging agent: NMN. The production of NMN is very expensive, and we were glad to find some suppliers on Alibaba that offer it comparatively cheap (that means: for about $ 1,000 per kg - instead of the usual price of $ 4,000 to 8,000 per kg), By a lucky / unfortunate coincidence, the delivery was retained by Customs (an ordinary sample of Customs) and subjected to an analysis. It turned out that the 10 kg we ordered (priced at about $ 10,000) was not NMN (nicotinamide mononucleotide) but the 'dirt cheap' nicotinamide (it costs about one hundredth of what NMN costs).
Of course you can not blame Alibaba for that. Not for this!
Alibaba offers its customers a so-called 'trade insurance', which should protect a buyer in case of fraud. Of course we have informed this insurance about the fraud. To our horror this insurance (we thought: OUR insurance, so an insurance, which is to protect us, the buyer) is not at all on our side. Although the proof of the fraud could not be more irrefutable (we have the analysis of a government institution, the labor of the Swiss Customs!) Alibaba refuses to recognize the fraud at all. They believe these lousy little fraudsters and doubt the expertise of the Swiss Customs Laboratory, doubting that they are able to analyze Nicotinamid beyond any doubt. They doubt this to shirk their responsibility to avoid having to pay, but they also doubt it because they are partisan: they keep their protective hand above their (Chinese) suppliers at the expense of their (western) buyers! That alone is a scandal. But what weighs much more heavily: we (and many other dupes) buy a substance that we believe to be NMN AND WE CONSUME THIS SUBSTANCE. Alibaba is therefore the accomplice of criminals who are frivolous in risking the health of their buyers, because they supply a substance that is not without harm when consumed in a dose that is completely harmless in case of NMN, but not in case of nicotinamide.
Maybe you think: That CAN NOT be true. That's too blatant. Such a thing a company like Alibaba can never allow.
That's what we thought, too. Until we were taught otherwise.
We have presented this scandal both in a video documentation and meticulously documented the communication in connection with this insurance case on our homepage. If you like 'theater of the absurd', you will get your money's worth while reading these 'dialogues'. At times we had the impression that we are not communicating with a real person, but with a bot...
You can find us (and the documentary) at research.afega.net