RepairPal

1. Me & my wife went bought a car from carmax, engine fail with in a year NOTE this was not carmax's fault & it was also not lack of oil changes but a defect in the engine build from OEM Hyundai. Fortunately the Hyundai Dealer did fix it for FREE.

2. the warranty limits you on mark up I had on of the warranty company only allow for 1.00 mark up on the part that I would have to warranty for 2 years.

3. the give estimates on repair & I DO NOT know who writes there estimates but any shop that could do it for the estimates the give will never last.

4. they charge you for pre-existing customers. I found on my last bill that they had charged for me coming to MY OWN SHOP & FIXING MY TRUCK THAT I DID NOT BUY FROM THEM! So the will charge for customers you have had for YEARS if at any point in time a person in that house bought a car from them.

For reference at Repair Pal the invoice I'm referring to is *******0923 & the RO ******* that is my truck I was going to put a picture but there are customers information on it.

In closing if you have a good shop you trust or have a shop USE cation & I hope they get this together

In April, I contacted CarMax about my 2015 Toyota Sienna dying at a stop light. We had bought the vehicle from CarMax in South County, St. Louis, Mo., in June 2019 -- with 19,200 miles on it -- with the extended warranty package covering 150,000 miles or five years with a $50 deductible, free if I have the work done at CarMax. I was told that because of Covid, the CarMax facility itself couldn't check out my vehicle for some time but that a Repair Pal shop near my house could. I had never used Jackson's Car and Truck in Fenton, Mo., before but decided to try it. Jackson's gave me great service and, knock on wood, seems to have fixed the problem (crankshaft sensor). We've used the vehicle on two trips since April of several hundred miles each and have driven around town. The repair cost me nothing. I was quite pleased with the experience and would return to both CarMax and Jackson's again.

I figured my 98 beater needed freon but wanted an estimate first instead of asking for an estimate on freon. RepairPal suggested a repair shop that was nearby. I was able to make an appt online the night before & received an email/text to confirm the drop off time in the morning. The shop I dropped it off at has over 300 positive reviews with 4.5+ ratings out of 5 so I thought it the best choice.

When I received the estimate, I was pleasantly surprised that they didn't try scare tactics to upsell on other items I knew about, although they did give an erroneous estimate on 1 of 3 items that I questioned them about and they said it was a typo on the labor hours $3000 vs $300 is a big difference but that was not RepairPal's fault.

I used RepairPal to get other estimates and if the repair shop won't match the estimate for the same repair estimates they gave me, I will go elsewhere. Very happy with results, thank you Repair Pal.

The only reason I gave one less star is because they don't have all the items on their list to get an estimate. I think a wheel bearing replacement is common but they don't have it as an item.

Received the estimate range for a listed repair to my vehicle. Went to a recommended shop and received a quote that was 2.25 times the high end of the estimate range. When I questioned the shop about why large difference I was told that RepairPal estimates are for Hondas and that they ignore the information i supply. I left a shop because they were higher then the high end only to be directed to another shop that was more the twice the cost.

Totally useless site. I estimated the repair I needed and start calling the affiliated shops. They almost laughed when I told them what was the estimate- they asked for price 3 times higher than the high end of the estimate. When I told them the estimated price in RepairPal site they just told me "They got it wrong". I wrote a letter to RepairPal explaining the situation and almost instantly got response from Sr. Manager of Partners etc. Mr. Hajjar, who asked me about the repair I need and make and model of my car. I was impressed, but in vain. Abruptly he stopped responding to my emails and did not pick up the phones listed on his message. Overall my impression is that this site is not only completely useless, but is just a waste of time and resources.
Dr Todor Dimitrov

My son was away at college and car wont start. I go to Repair Pal and chose one of their 5 star review auto shops, All Auto Repair in Tallahasee Florida. Towed car to shop and was told it needed a new alternator. They supposedly put one in, as well as 2 belts. $610 later my son started the car and left. Next day he goes to Walmart and same problem. Car wont start. He and I both tried calling both oh numbers for this business but neither worked. After 1 1/2 hours of this my son took an Uber to the shop. Garrett tells me the problem is the battery. He tells me TODAY it has a bad cell. He offers a new Autocraft battery with charges for $135. He says the battery checked out when he finished repairs day before. Now I'm thinking I paid $610 for a new alternator I didn't need because of his missed diagnoses. He even charge for the tow back to his shop. To make matters worse he claimed his "card reader" wasn't working and I needed to pay another way. My son had to go to his bank to get the payment. I will never trust Repair Pal or use them again.

I know a little something about cars. Not a lot, but enough to know the difference between needing a belt adjustment or needing new shocks and struts. Repair Pal sent me to Precision TUNE off Steilacoom Blvd. I told them what my diagnosis was and they tried to up-sell me to replacing my freaking suspension system! The receptionist's eyes looked like golf balls when I told her it hadn't been that long ago that I had already done that when the system collapsed after I hauled nearly 1000 lbs to the dump on day. I was so angry and quickly made an appointment at a garage my mom and I had used for decades. They are always open when people are working but I found out they opened at 7 AM. So, I took my car there, to Ray's Auto, also off Steilacoom Blvd. They said I only needed a belt adjustment which was what I thought. Less than $45 later, me van is running perfect without that awful screetch. I don't trust Repair Pal now.

I would stay from these guys. Don't know why there are no regulation to regulate how outfits like these operate. I booked an appointment at a local shop thru them and even got a confirmation email. I was all set to drive up to the shop but good sense prevailed over me and I called the shop to confirm it. That's when it dawned on me there was no such appointment and instead i got an earful from the manager at the shop for no fault of mine. Stay away from Repair Pal or else you will be driving 25 miles and hear the manager yell at you for nothing..

If you want to throw your money away, get a referral for a car repair from Repair Pal. HVAC blower motor replacement. Blower motor by Motorcraft $78.79, shop charged $99.71. Resistor by Motorcraft $19.13, shop charged $37.90. HVAC resistor connection kit (rarely necessary in a replacement situation) by Motorcraft $82.03, shop charged $75.38. Then a charge of $21.30 for "Job Supplies". That is a awful lot of Go Jo. Now the real kick in the a__, Nothing said about a surcharge if credit card is used to pay the invoice. This brought me an additional 3% surcharge. When looking at reviews submitted by the shop owners, complaining about the $199/month extortion (membership) charge from Repair Pal, that is surely covered with such billing theft.

Frustrated with this service, they grossly misrepresent to the public that shops that do not pay them are "uncertified", totally ignoring the fact that we are Licensed, Insured and ASE certified.

They also removed several reviews of our service because we stopped paying $200 a month to be "certified". This practice is misleading and manipulative... akin to extortion...

There is no place to allow me to add my CERTIFICATIONS and License information to show potential customers that I AM CERTIFIED. And BBB rated A+ Mobile Mechanic www.wego2umobilemechanic.com

Robert Grove, ASE CERTIFIED WORLD CLASS TECHNICIAN

I had to get my AC fixed for the third time on a car I bought from Carmax, and was referred to Andre at RepairPal. He was very helpful and knowledgeable, got me referred to a local repair place, so I didn't have to drive the car back to Carmax, 30+ miles away. I was amazed when I went to pick it up and was told it was paid in full by Andre and RepairPal. Andre's help and support had already sold me on him being one of the "good guys!" Way to go, Andre! Thanks so much! Joyce Ann Okonek

When you call up a shop and say I have an old major problem how much time does it cost to replace it knowing that there is 50 different plus old Nader cost for replacement so you jump on this website type in your vehicle and put in the optional request and you come up with a base price so you read the fine print a little bit under that stating that it's a base estimate on what you could be looking at OK So when you go to a shop and they say it's 500 and on repair pell it says 380 to 750 that is your mom pop shop or your dealer price but again in the print it says based estimates I use it to show my customers how much money I'm saving them a pump job pays 500 to 800 so i tell them 330 out the door... you call around to find out where you would be at and then the shop charges you list price on the part which maybe 280 but it only cost them a 120 this program is not made for everybody not even shop owners cause they don't read the fine print that is right under estimates. There might be some typo on this message but just a quick guidance reference for people to see that they're not gonna get ripped off When going to get a part replaced in their car. Shops use a program that they pay for and it is based on dealer book hours.

They do not stand behind the estimates at all. They underestimate the labor involved in completing the work. Then they come back and say are bad it was off and the shop charged what is industry standards. There customer service agents claim that they have gone through ASE training yet they can not explain how according to there system it takes 2 hours to put a gasket on an oil pan that is being replaced and that it requires 10 quarts of oil to complete the job. The vehicle only takes 5 quarts of oil. When the estimate is off they say oops we will update the website.