I have never, ever, EVER been treated with such contempt as i have with RAC. I was left oj the hard shoulder of the M4 for nearly 6 hours with 2 children, 1 of whom is disabled and was scared witless. The highways agency had to eventually tow us to the services, and RAC were meant to pay when we arrived. They failed to pay THREE TIMES! Hiw can a payment fail from the RAC? Then I was given a hire car to get me to my 5 day holiday, and Enterprise now want to charge me for the last day because RAC only pay for 2 apparently (even though they've let me have it for 3) but I was not told this by RAC at all. A call handler called Heather today was so incredibly rude to me my partner was genuinely shocked. In addition to all this, I was PROMISED 5 call backs from senior managers who "Are obliged to drop everything and call you back" and I have received none of the 5 calls. There's more though: while waiting on the motorway, RAC tried to send someone from 2 hours away in Wolverhapmton, even though I was between Bristol and Swindon. I was assured I was the highest priority by RAC yet I was treated like absolute scum by them. When I got my hire vehicle, I had to make multiple calls to RAC and the towing companies to arrange for my van to be collected, RAC kept telling me it was being collected and none of the companies knew anything about it. I will NEVER use RAC again. Absolutely SHOCKING customer service from them they should be ashamed. Ive started a complaint with them and when they don't bother to respond ill be going to the motor ombudsman about this. My complaint reference is CC*******

Your service is a joke, firstly you send a guy who charges me money to add brake fluid which made no difference to the issue, but as he never tried to move the car he didnt know if he had fixed it or not
I then called for someone to come again, and it was getting later and later so I called again and said come in the morning - which someone eventually did past 10am - he was also trying to say it was ok until I insisted he meoved the car to see the issue - he then agreed it was undrivable and took it to the garage to get mended
I called the next morning to get onward travel as I pay for and was told that I was too late is has to be done within 24 hours of the original call - which would have been impossible because it took longer than that to get someone to agree the car had an issue - I argued this and was told after some time I could have a car
On hearing from Enterprise they have no cars avaliable today - which is not true as I could book a car with them direct from the same location online with no issue - when I called and spoke to onward travel - after another long wait - am told tough luck if there is no car avliable I just have to wait until there is one
Why am I paying you - probably if i hadnt driven the car after you first engineer said it was ok then the problem would have been less bad, plus I have to argue to get any service and then Im left high and dry with no car
JUST A JOKE