Quick Candles

We ordered 18 (3 sets) of 5" x 13" tall glass vases along with several other items for a wedding event. We returned the 18 unused vases (too big for our decor) along with other items in the exact condition as we received them and awaited for the refund. We received the refund but it was less than expected. We did not receive an email confirmation nor any explanation of the refund so I contacted Quick Candles for clarification and spoke with Tiffany. She informed us that we did not receive a refund for our 18 vases because they showed signs of "water" and "wax". I informed Tiffany that is impossible since the vases were unused. I personally inspected each individually when they were packaged for the return to insure we had not received any of them broken. They were in perfect condition. I requested for some kind of proof of this alleged water and wax residue and Tiffany stated that they have pictures but she can not share them with me. How odd? I requested for the vases to be shipped back to us since they did give us a refund for them and we paid over $179.00 plus shipping for these 18 vases. She told me that all the vases I returned were thrown away (?) because they do not have room to store "used" items and that I will not be receiving any refund for those vases. What? How is this good business? You can not trust this company. They do not stand behind their return / refund policy and they are dishonest.

I ordered wooden boxes from them for center pieces for my wedding. I found them through marketplace at Walmart and I was very iffy putting the order through because I didn't know if they would work. I contacted Walmart first to make sure they would be able to be returned. Walmart told me all returns need to go through Quick Candles directly and to contact them and that I can also find their return policy on their website. I then called the main office number and was assured that, no questions asked I would be able to return the boxes if they didn't work within a year of purchase. They told me to just let them know if they needed to be returned and they would assist me further. So I moved forward and spent over $1,000.00 on the boxes and trusted everything would be alright. The boxes got here and the looked nice but they were way too small for what I needed them for so I contacted Quick Candles customer service via email to return the boxes. Tiffany first told me first that I had to return them through Walmart and that she couldn't help me and that she is firm on these policies. When I told her Walmart told me I needed to return the boxes through Quick Candels she changed her so called "firm policy" to, oh yeah you can return it with us but it has to be done within 30 days of purchase and this is a firm policy. And when I asked her why her policy states that anything can be returned within a year of purchase if the policy is a 30 day return policy she stated she could no longer assist me and that she had more pressing issues and that she would not be communicating with me any further. This is a very dishonest company with very poor customer service. I worked in retail for 8 years of my life and fully understand return policies and customer service. I would have no problem saying ok and not having my items returned if I was in the wrong for waiting too long. However, this is not the case. I was told a year and the website states a year. This being said the company should not be telling their customers one thing and then changing it after the purchase is made. Especially when you are working with over a $1000. 00 purchase. Not moral, not honest, not a good company.

ABSOLUTELY TERRIBLE CUSTOMER SERVICE AND POLICIES. Do not use quick candles. I ordered vases for my sister's bridal shower centerpieces. I paid for 3 day shipping and tracked my order. Turns out my vases were damaged and sent back to the warehouse. I received no notification from the company. When I called I spoke to Tiffany Keeler who offered me no solution. They refused to give me faster shipping on a new order to ensure I had my vases in time for the event. The assured me that she was the assistant manager and there was no one above her that I could speak to. I have never encountered a business that makes zero effort to make sure the customer gets what they ordered, when they expect it. I'm honestly speechless. She told me that she was "looking forward to reading my honest feedback" - so here it is. Worst customer service - terrible business practices.

I ordered a large box of assorted candles & 2 hanging candle holders. For the price of their merchandise, the quality is impressive. The scent of their candles is not as impressive, but they work and they do what their supposed to do. I can get a lot of votives & tea lights for a price that is worthy of sacrificing the odor. They aren't that bad. I don't find them to be overbearing or nauseating. They just aren't as fresh and pure smelling as a more well known candle company.

The site does not allow me to make a review on my candle purchase... the company only sent me an email to get a review on the candle holders I purchased. (I like the holders).

I went into the web site--to review the "gardenia" candles I bought (horrible cloying scent--sweet, overpowering--not like a gardenia at all). There was NO WAY TO GIVE A REVIEW on the candles.

I'm sure that the NEGATIVE review I made on the site will NEVER MAKE IT TO THEIR WEB SITE. AT this point-- I do not trust nor will I ever use the company again.

Very professional. I ordered glass votive cups and glass floating candle dishes from Quick Candles. There were 144 votive cups (all glass) and 8 of the floating candle dishes and only one piece was broken. I called the company and spoke with their very professional staff who assured me they would send a replacement out right away. I received the replacement in 3 days. I would definately recommend this company to anyone that needs bulk candle supplies. Their site is well organized and easy to navigate.