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AliExpress Reviews Summary
AliExpress is an online marketplace offering affordable products from China, including fashion, electronics, and home goods. The site provides free shipping and a login app for coupons.
This summary is generated by AI, based on text from customer reviews
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I feel like the initial price wow factor has declined, as it always does with any new business/seller. However, every time I open the app I find some kind of chotsky I have to order, add a few others items for free shipping, and then check my phone constantly until it all arrives. Using choice means I always get my items later than Amazon, but at a fraction of the price a week or two later. Fair trade.
I really like a lot of the items that are being carried but the past couple of times I went to place an order and at the end of it all it would leave a couple of items in my cart. I don't understand why. I wanted it all in one order.
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
My experience has been excellent recently. Sellers have been great, and shipments have been arriving very quickly. There was an not one incident where I didn't get the item I had ordered, but the Aliexpress automated system was extremely helpful in sorting this out. I did eventually get that item I wanted from a different seller, and for a better price. Overall, I am very impressed by the value and place orders at Aliexpress at least once per month. The coin and coupon systems make it easy (and fun) to save even more.
Dear Customer,
Thank you so much for your wonderful feedback and for sharing your positive experience with us! We’re truly delighted to hear that you’re satisfied with our products and services. Your kind words inspire us to continue improving and providing the best possible shopping experience for all our customers.
We deeply value your trust and support, and we look forward to serving you again in the future. If there’s ever anything we can do to assist you further, please don’t hesitate to reach out—we’re always here to help!
Wishing you a fantastic day ahead, and thank you once again for choosing AliExpress!
Best regards,
AliExpress Customer Service Team
This is my third time buying from AliExpress and I really like that they keep me up to date on my packages and I am able to check the tracking on my purchases. The first time I ordered from them the company that was delivering failed to deliver my package on the day they were supposed to but I was able to contact them and it was delivered in 2 days.
Dear Customer,
Thank you for your kind words! We are delighted to hear that you were satisfied with our shipping service.
Please feel free to reach out if you need anything else. Have a wonderful day!
Best regards,
AliExpress Customer Service Team
Speedx is known to have issues delivering packages to customers but are still used by most AliExpress merchants / vendors in the US to do delivery. My package has been on and off again out for delivery for the past four days with no explanation and no delivery attempts. I have low confidence I will receive my package
Dear Customer,
We sincerely apologize for the unpleasant shopping experience caused by logistics issues. To resolve your concern more efficiently, please click the link below to access our Help Center, where our customer service team will provide you with assistance: [https://helpcenter.aliexpress.com/s/BuyerHelp?].
Thank you for your understanding and support.
AliExpress Customer Service Team
I have been shopping from Aliexpress for many years. It had been good experience until recently. About 60% of my packages sent "deliver issue" emails to me. Most of them are delivered eventually. Some are with more delays. Usually it takes about two thirds of the shipping time within U.S.A. The shipping within China and the the U.S. customer is very fast.
One package was shipped to the local carrier (my city post office, if I understand correctly) but got "deliver issue" and then never show up at my address neither in the tracking update.
Dear Customer,
We sincerely apologize for the unpleasant shopping experience caused by logistics issues. To resolve your concern more efficiently, please click the link below to access our Help Center, where our customer service team will provide you with assistance: [https://helpcenter.aliexpress.com/s/BuyerHelp?].
Thank you for your understanding and support.
Best regards,
AliExpress Customer Service Team
No Complain at all. Every order went well.
Prices are reasonable.
Dear Customer,
On behalf of AliExpress, I would like to extend our sincere gratitude for your positive review regarding the pricing of our product. We take pride in providing high-quality items at competitive prices, and it’s gratifying to know that we met your expectations. Your feedback is invaluable and helps us maintain our commitment to excellence. Should you need any further assistance, please feel free to contact us.
Best regards,
AliExpress Customer Service Team
Fast shipping Custormer service is getting better wide range of products. Prices and buying options are very good.
Dear Customer,
Thank you so much for your wonderful feedback and for sharing your positive experience with us! We’re truly delighted to hear that you’re satisfied with our products and services. Your kind words inspire us to continue improving and providing the best possible shopping experience for all our customers.
We deeply value your trust and support, and we look forward to serving you again in the future. If there’s ever anything we can do to assist you further, please don’t hesitate to reach out—we’re always here to help!
Wishing you a fantastic day ahead, and thank you once again for choosing AliExpress!
Best regards,
AliExpress Customer Service Team
Dear Customer,
Thank you from the bottom of our hearts for taking the time to share your experience with AliExpress. It brings us immense joy knowing how much you love it. Your feedback not only encourages us but also helps other customers make their decisions. If there’s anything else we can do for you, feel free to let us know. Here’s wishing you all the best!
Best regards,
AliExpress Customer Service Team
I have any been a customer for a few months, and since I have been active customer, I have had a very positive experience with Aliexpress and the sealer, that make the products. I am very impressed with all of your products, that I have received and the affordable prices is great. I will continue to be a customer of Aliexpress.
Thank you!
Dear Customer,
Thank you very much for highlighting our customer service along with your fantastic review of the product. Knowing that our team could contribute positively to your overall experience makes everything worthwhile. We aim to provide not just excellent products but also top-notch service. Your recognition motivates us to keep improving. Feel free to contact us anytime; we’re here to assist.
Best regards,
AliExpress Customer Service Team
The package appears as delivered, but my Freight Forwarder says it has not being delivered.
Although the webage says I am covered against lost packages, I am lost in terms of knowing how to communicate my case.
Dear Customer,
We sincerely apologize for the unpleasant shopping experience caused by logistics issues. To resolve your concern more efficiently, please click the link below to access our Help Center, where our customer service team will provide you with assistance: [https://helpcenter.aliexpress.com/s/BuyerHelp?].
Thank you for your understanding and support.
AliExpress Customer Service Team
ALI EXPRESS has so many great items to choose from with low prices too. I never have difficulty returning an item if I am not satisfied. I have been a customer for many years now and continue to enjoy shopping with trustworthy Ali Express!
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
I've been buying from AliExpress for years and only had one small misunderstanding with one vendor. Every other purchase has been fine, and dealing with them has been nice and trouble-free.
Dear Customer,
Thanks for taking the time to share your feedback. We're glad you're enjoying shopping with us. Our team is always here to provide a great experience, and it's awesome to know you're happy with what we do.
Best regards,
AliExpress Customer Service Team
I am beggaring to have more confidence in Ali Express. There is still a few things that bother me and that is the shopping cart. When there is more than 5 items in the cart that are checked off to buy I can not see them all. It only shows the first 4 items if there is 10 items checked to buy and check out there is not visual way to see what you are buying.
Also I use the shopping cart as a closet. Shopping for something can be a lot of time consuming work. When you have your shopping cart items added to the cart and the next day I go back to add something else the item I added yesterday have shifted to the bottom of the cart and I have to scroll through the items to just to see if it is checked and ready to buy. This aggravates me. Items should always stay in the exact place as they are added to the cart. Shifting gives me a uneasy feeling that someone is trying to fool me are trick me. Please fix these things about the shopping cart. When an item is checked for purchased it should be moved to the top of the list automatically. Buyers feel as if the shopping cart belongs to them and no one or nothing should be messing with it but the owner.
Dear Customer,
Thank you for your feedback. We truly value your input and will forward your comments to the relevant department for further review and improvement.
Your feedback is important to us as it helps us enhance our services and address any concerns more effectively. If you have any additional suggestions or need further assistance, please don’t hesitate to let us know.
Thank you once again for bringing this to our attention.
Best regards,
AliExpress Customer Service Team
Dear Customer,
Thanks for taking the time to share your feedback. We're glad you're enjoying shopping with us. Our team is always here to provide a great experience, and it's awesome to know you're happy with what we do.
Best regards,
AliExpress Customer Service Team
It's so difficult to buy from Ali Express. Product is good, and delivery is great. Who knows how to figure out the different shopping carts? UGH.
Dear Customer,
We sincerely apologize for the unpleasant shopping experience you have encountered. To resolve your issue more efficiently, please click the link below to access our Help Center, where our customer service team will provide you with assistance: [https://helpcenter.aliexpress.com/s/BuyerHelp?].
Thank you for your understanding and support. We are committed to serving you wholeheartedly.
Best regards,
AliExpress Customer Service Team
I ordered 9 things, 3 of then have been cancelled due to "shipment issues".
I'm expecting my whole order to be cancelled.
Dear Customer,
We understand how disappointing it is to have your order cancelled, and we sincerely apologize for this inconvenience. To ensure you receive the best possible support, please visit our Help Center via the link below, where our team is ready to assist you personally: [https://helpcenter.aliexpress.com/s/BuyerHelp?]
We truly appreciate your patience and look forward to making things right for you.
Best regards,
AliExpress Customer Service Team
The shirts I bought all had to be labeled wrong on sizes. All of the 4X shirts I bought fit like a 1X. I wear a 2X, but ordered 4X so they'd be loose. Every damn shirt I ordered is too damn tight. Not worth what I payed because no one knows how to size a shirt.
Dear Customer,
We are truly sorry to hear that the product did not meet your expectations. Your satisfaction is our top priority, and we are committed to making this right for you.
Please visit our Help Center via the link below, where our team will provide dedicated support to resolve your issue:
https://helpcenter.aliexpress.com/s/BuyerHelp
Thank you for giving us the opportunity to improve. We are here to help.
Best regards,
AliExpress Customer Service Team
I am very pleased. Aliexpress has always been timely on delivery and most importantly excellent on communication. I am always informed on where my package is en route.
Dear Customer,
Thank you for your kind words! We are delighted to hear that you were satisfied with our shipping service.
Please feel free to reach out if you need anything else. Have a wonderful day!
Best regards,
AliExpress Customer Service Team
I ordered and made payment on 7/14. I only received confirmation half of the stuff.
Then I received email says make a payment for the rest of my order. Didn't I pay all at once?
Let me know why I have to pay again?
I am so confuse.
Dear Customer,
We sincerely apologize for the unpleasant shopping experience caused by payment issues. To resolve your concern more efficiently, please click the link below to access our Help Center, where our customer service team will provide you with dedicated assistance: [https://helpcenter.aliexpress.com/s/BuyerHelp].
Thank you for your understanding and support.
Best regards,
AliExpress Customer Service Team
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Dear Customer,
Thank you for your positive feedback and for highlighting the great variety of products we offer! We’re thrilled to know that you appreciate the diverse selection available on AliExpress.
We always strive to provide a wide range of options to meet our customers’ needs, and your satisfaction is truly important to us. If there’s anything more we can do to improve your shopping experience or if you have any suggestions, please don’t hesitate to let us know.
Thank you once again for choosing AliExpress, and we look forward to serving you in the future!
Best regards,
AliExpress Customer Service Team