Pro:Direct SoccerReviews 223

ORDER NUMBER *******

Pro Direct have had my U12's football teams order for 1 month, £585 worth of kit and balls, all I have received so far is 1 pair of shorts (£13).

Pro Direct representatives keep blaming there new system for their utter in-competence

Agreed a refund 10 days ago but NO refund as of yet, called 3 times chasing my refund and told different things every-time. So far I have spoke to Charlie, Amy and Petra.

Every-time you call it takes 20-30minutes for them to answer, no one has yet replied to my emailed official complaint and no one has replied via the messaging service you get in your account page. I have also tried to contact PD by Twitter with zero luck.

The latest on my refund is that they can't instantly refund as it is such a large amount that the 'financial department' have to put the funds directly into my bank account. (I'm being penalised for spending so much with them!) this was only relayed to me at the 3rd time of chasing my refund. God only knows what the first 2 agents were fobbing me off with.

As I STILL HAVE NO REFUND, my team can't buy elsewhere as PRO Direct still have our money

Pro Direct soccer are easily the WORST company I have ever dealt with - I feel like they have stolen my U12's team money. I have made all parents aware of this and the other teams in our club - DO NOT BUY from Pro Direct Soccer

Seriously, if my refund doesn't happen in the next few days I will take these fraudster to small claims court and contact VISA for a charge back.

Again, to reiterate, I feel extra bad as it is not my money I am chasing, it is my U12's football teams money out of the teams community account.

I anyone form PD id reading this and have an ounce of decency they will call me on *******2444 reference order number *******.