Plated

The customer service is horrible, and there has been something wrong with 5 of my past 6 recipes.

1. I did not receive a box due to shipping facility issues. I asked for a refund and customer service did not make it easy, claiming I was lying about not receiving the box, and never refunded me the shipping amount.
2-3. I received a moldy jalepeno that was inedible, and bokchoy with brown slimy leaves
4. I received a bag of arugula with a large live bug in it
5. I received a taco recipe with 1 less tortilla then was supposed to be in the box.

I am not normally a complainer, but after the unhelpful customer service experience, and the inedible food I have paid for without getting a refund I felt the need to make this public.

I was a member of Plated for a few months and liked the meals. The ingredients were fresh and the recipes were things I would normally not make. It usually took longer to prepare than they claimed. I cancelled the service because their random delivery service was horrible. They hire some random people who deliver the boxes from the back of old beat up vans. I seldom received my delivery when it was supposed to be delivered. Sometimes it was delivered after 11pm or the next day which meant the meat would be spoiled. I had it delivered to the back door of my house once which was weird that they were walking around my house after dark. Mostly they claimed that it was delivered but I never received it or the tracking number was bogus and could not be tracked. It was not worth the agrevation so I gave up.

I received a gift card for $120 for what was meant as a lovely and generous gesture. It was a nightmare to use.

To begin with, to start the process, you have to enter your credit card - not a good sign. They really grab you, and want you to start a subscription with them.

My first order was for 2 meals for two persons - it was entered as a "promo" for $30, instead of $54 - not bad! It immediately went on my credit card. Note... there was no way to enter a gift card code. I called and said that I wanted it on my gift card! The customer service rep corrected this, and put a refund for $30. On my credit card.

My order arrived, and I prepared the meals. I am a very experienced cook, and the meals took much longer to prepare than advertised. They were of good quality, but small in amounts. I made some side dishes to accompany the entrees. We are not big eaters.

I skipped a few weeks, and then ordered two more meals, at a cost of $54. I then checked my balance, and found that I had $12. Remaining. According to my math, I should have had a balance of $36. When I called the company, they said that I did not qualify for the original $30 promotion, since I had switched from credit card to gift card?!

I felt like I was talking to someone from another planet! I told her that they were. Crooks, and to cancel my subscription.

I have since tried to e-mail the company to obtain more satisfaction, and my e-mail will not go through, since "My account is cancelled"!

BUYER BEWARE!

By the way, the company would NOT refund the balance of $12. That is remaining on my account when I cancelled!

Poor working conditions along with horrible supervision of food quality and handling. Workers do as they please touch whatever they use and Do not change gloves, serve expired food but only plated will know, not the customers. Supervisors sleeping with workers, pest problems along with paint chipped walls with lead. Items always missing from food or not weighted correct.it's a very unprofessional place to have your food coming from. Just my opinion.

Just received my first plated shipment today and I can't wait to cook it with my husband and kids. Before the box came a customer service representative contacted me to let me know when the box would arrive and what to expect. He also left his information to call if I had any questions or concerns.The food looks very fresh and it was packaged beautifully with labels, etc. The recipe cards are very large and look like magazine covers. The cards give very easy directions with lots of pictures. I'll let everyone know what we thought of the meals after we cook them. Excited!