philosophy

Purchased 2 big jugs of Purity and 2 big jugs of Amazing Grace Shower gel. Was using a small travel size of Purity when I purchased the Bogo of the big jugs. Then I started getting big bumps on my face from purity. Decided to return thev2 big jugs but was told I could not unless I also returned the shower gel! Well it was a bogo... but ( and this is my fault) I naturally assumed the Bogo was buy one shower gel get one free. Buy one Purity get one Free! But NOOOooooo if I wanted to return the Purity I had to return the whole order! I had just given away as a present one of the showergels so now I was STUCK with the 2 big jugs of Purity, which I will never use! My nieces will not use it but luckily one is going to see if any of her coworkers use it. I purchased Amazing Grace perfume and when I rec'd that and opened it... it literally had NO SMELL! I was going to return it but after shaking it, got a smell although it does. Not. Last! I am done with this terrible company and I make sure to tell everyone that know and run in to... my experience. I love the Amazing Grace shower gel but it's not worth supporting such an anti customer service company! If I could tell the president of philosophy what they could do to acquire and keep more customers, it would be to up substantially your customer service as a happy customer is a repeating customer with free advertising... and up the smell staying power on your products as that is why the few customers that do buy from you, buy! But no... they won't... they are a terrible company... and I so wanted to love them!

Usually order Philosophy Brand from QVC but was tired of paying the individual shipping fees that added up on the multiple products that I ordered. Went to the Philosophy Site and was amazed at the 15% discount offered for first time online purchasers, plus the offers of premium sample products for every $25.00 spent on the site. Plus orders $50.00 or more is free shipping. Filled out the forms for the offers and rec'd e-mail with discount code immediately - Used it on my order that totaled $64.70 and following instructions on the site -it would not allow me to order my two premium samples - just allowed me to choose from a sample packets that you would find that they give away free in Macy's. E-mailed Customer Service with all the information that they required and still waiting for a response. I can live without the premium samples - but I feel that it was an enticement to order their products and they failed to deliver.

I have many "Color Palettes" and even their original "Coloring Book" by this company. Their makeup brushes were amazing quality too! I've had these items for over a decade. Amazing quality!

But... they no longer produce these products, leaving me with only their skincare and body care lines, which I must confess seem a little too girlish for me now. Same with their fragrance line.

Although I like the philosophy behind their products, the packaging is simple with no unnecessary frills. I'm sorry that they discontinued their cosmetic line. Their color palettes were compact and easy enough to take everywhere whenever a touch-up was needed. The colors were natural looking and made with high quality ingredients.

I will return as a customer once they reinstate their cosmetic line. Otherwise, they don't get my vote for anything.

First time user of this brand on the website. I purchased the item 16 hours ago but price dropped almost half. Called to cancel but get rejected. Tried price adjustment, rejected. Need to pay the shiping fee if want to return, but no store to go to for in person return. The lady claimed she is the supervisor after I requested to talk to the manager. Hang up the phone on me after I asked her full name and work ID. Tried another call, another claimed manager said they will put me in the black list if I dispute the transaction. No need to come back for their crappy product or service. Their first name are Cathlin and Michelle. They will be on my black list.

Their customer service is completely unhelpful and uninformative. I had a problem with my order and they refused to even talk to me about it, let alone help. They have email contact, but they will reply with "call us at --". The point of having email contact is to not have to call.

Oh, and the emails they list don't actually work. You have to email their parent company, coty. I'm sure the products are fine (though clearly overpriced). Maybe some representatives are even helpful. The one I got was not. Their solution to my order issue was for me to go **** myself.