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I have been ordering pet medicine from PetCareChoice.com for 3 years now. I have never had even one problem with anything they have sent me. I also highly recommend them to others because of their great service and their easy to use website. And, they are able to offer a number of generic medication before they become available in the USA. Delivery took longer than usual for my past order though.
Pharmacy works fine for me. Generic medication doesn't bother me as long as it works. 2 thumbs for this company. Thank you for providing low prices but quality products.
Nothing beats friendly and helpful customer service, not to mention fast delivery and big savings! Great job guys!
I ordered "Revolution" for my cat through this company because I could avoid having to get a prescription from my vet and because they were less expensive. I ordered on 1-7-11, recieved an email that the product "had shipped" on the same day.
***
January, 07,2011
YOUR PET'S ORDER HAS BEEN SHIPPED
Your order number is: *******
Your shipping number is: *******
The following item(s) that have been shipped:
1 Revolution (Monthly)
* Please allow up to 8-12 business days for your package delivery.
***
As of today, 2-10-11, I have yet to receive anything. I emailed customer service 2 weeks ago. No response. A google search on this company reveals MANY unsatisfied customers. I would avoid shopping with this company.
Debbie
People of PetCareChoice has been truly helpful in every situation. They deliver on time and sends out E-mail notifications informing me that my order was already sent out. Excellent job!
I ordered prescription medication for my dog in December. The merchandise was never received. Like some others, I called and got various excuses like "delay at the border due to increased Homeland Security checks. My experience mirrors that of some others in recent months. I've disputed the charge with my credit card issuer. I can't recommend this seller because of my experience and their apparent pattern of delivery issues.
Prompt service, friendly and knowledgeable, always someone to assist you when you call their toll free numbers.
I have used petcarechoice for along time now and had not experience problems like late orders and customer service are very helpful. I will still be ordering from petcarechoice!
Ordered medications for my dog; for $5 shipping they were supposed to get here in 5-12 business days. After 10 days, I called--shipment was slow due to customs. After 15 days, called again--surely it will be there in three days. After 20 days, called again--more excuses. After 27 business days, called and was told that they'd reship, and that if I received the second shipment I'd be billed (how, I don't know). I opted for a refund. They said it would take 2-3 days to show up. If it doesn't, I'll post again. I lost most of my trust in them from the phone calls; the reviews on this list have made me lose all the rest.
Personally, I've used PetCareChoice multiple times to buy kidney medicine for my cat without any of the mentioned problems. Sure, the transit times might be a tad longer than desired, but it still beats paying the inflated prices at the vet.
- Julie C.
I think i see a pattern but i too had such a terrible experience. Heartguard comes from australia and frontline from the UK. The UK gets a storm so your shipment, according to petcarechoice, gets delayed then delayed again at customs. 8-12 days has turned into 45 days. There is a reason the stuff is so cheap but i will be just spending the extra few bucks and going to my VET. DO NOT GO TO THIS SITE OR GIVE THEM YOUR BUSINESS.
My experience with PetCare Choice was very bad, similar to the other reviewers; It took over one month and many phone calls until my dogs prescribed medicine finally arrived.
It was manufactured by a company in PAKISTAN I never heard of. I hope that the medicine is not counterfeit! I would like to find out from anyone reading this if there are web sites where I can check if the medicine they sent from Pakistan is the real thing or counterfeit.
Absolutely "The" worst online purchasing experience I have had. Each time I call about my order I am told something different. Called and inquired about my order, after having waited 30 days, and was told that there shipping department would be contacting me as to the arrival time of my order. No call was received. I called and was told that the delay was caused by a large storm, hung up and called again and spoke to someone else who told me that it was delayed by homeland security. Also the representatives are condescending, and try to rush you off the phone. I wish I would have known of this site to read previous reviews on this company. I will never buy from, or endorse this company. BEWARE!
Scam, they do not deliver items ordered. Customer service is very sweet voiced, and tells you various crap, like "Orders ship from UK and Homeland Security is delaying everything" OR "Orders ship from UK and there's been big storm delays"... blah blah. Offers to run shipping trace to get you off the phone but they never call back. I finally woke up and disputed thru American Express and they have reversed the charge and will deal with these crooks themselves.
Do not order from this merchant. After the Company charged my credit card, I have waited weeks for my order after receiving a notice that the package shipped. I have filed a dispute with my credit card over the order. Avoid this merchant at all cost.
I finally cancelled my order for my dog's heartworm medication after 6 phone calls from this site. I sent two separate prescriptions in, they called my vet, yet every week, they had a "discrepancy". It was disastrous to say the least. Horrible customer service and even after I told them what they could do to keep my business, the opted to refund my money. NEVER, NEVER use this site to order your precious pet's medications.
I would give negative stars if I could. To date I have used this site twice, both times with disastrous results. That's what I get for trying to save a few dollars. The first time they blamed me and my vet and claimed they never received my dog's prescription. It took 3 weeks but we finally resolved that issue. This time I never received my dogs medication. It is November 26, the order was placed September 10 originally. The claimed it was lost in the mail, then there was a delay due to order volume. Then the order was never reshipped. Then the order was deleted. I mean, I asked them to just refund me but no. They kept insisting it would be here shortly. In the meantime I already had to go and get the flea and heartworm medicine from the vet anyway! Obviously at this point I just want a refund but I'm still getting the runaround. It's not worth it to save a few dollars. You'll never get the meds and if you do, it won't be without massive delay and a lot of headache. That's Canada for you!
Kachi
El Sobrante, CA
Do not buy from petcarechoice.com. PetCareChoice uses bait and switch tactics. They offer steeply discounted pet medications - after waiting their 2-3 weeks waiting period to receive their products, they turn out to be generic medications from India.
They customer service is rude and uninformed and argumentative. If you ask a rep who owns PetCareChoice, the say they can't disclose that information. Very suspicious.
If insanely cheap pet meds are too good to be true - they are. Don't buy from PetCareChoice.
