Perfume Worldwide

I ordered ONE bottle of my cologne. They sent me THREE bottles. I called... spoke with ALEX... who said I must pay for the return shipment of the TWO... and ALSO A 20% RESTOCK FEE. He then let me talk to a supposed lady supervisor... CLORIUS... I believe. Alex finally said they would send me a free return label... but I would have to pay a 20% restock. CLORIUS disagreed... as they were debating... among themselves... they hung up on me. I called back (extremely perturbed) and got to ALEX again... who said "I'm sorry"... etc. I said I would like to speak to the manager. He said this Clorius was the manager. I said I would like to speak to the OWNER. He said that is also HER? I feel they are very AMBITIOUS... or... TOTALLY FULL OF B. S. They surely lost THIS customer... and WILL GET "Z E R O" recommendation to ANYONE... AND EVERYONE I KNOW!

I called to order a cologne that was hard to find. This was a discontinued cologne that was remade with a different formula, and I was looking for the original item. The picture on the site showed the cologne I wanted, and I called to verify this was true. I was told that they had the cologne, but in limited supply. I ordered 10 bottles. A few days later, I checked back on their site, and the picture of the original item was taken down, and replaced by the new item.
The item I received was the NEW item - not the one I wanted, or verified.
I WISH I would have read these reviews first!

Let's see how hard it is to get my money back.

They are located in Long Island, and the number to call to file a complaint is *******633 M-Sat 10am-5pm

Terrrible Terrible Terrible.

Purchased 3 bottles of cologne. They charged the credit card within minutes. Never email an invoice. Next day sent an email saying credit card information was wrong (after they had already charged it) and they needed to verify it. They promised it was being shipped that day. 20 days later, still no package, So i called multiple times and was put on hold or hung up on multiple times. Until finally I got a woman who told me that my package had been lost by UPS. I asked for the tracking number, I called UPS and they had no record of this tracking number. This website is a complete scam.

Ordered from them 5 bottles of eye makeup remover. They charged my account. Sent me an email asking to verify and then sent email that they shipped the order. Three days later I called and they said they did not have stock. I asked why did they charge me when they did not have stock and why they did it. The response was " this is our system"- Terrible customer service Now i must wait for reimbursement for something they never had!

I cannot believe: they went against their own return policy that no refunds or exchange would be made after 20 days past their shipping day. I was really late for this generous responce: they will send me the new item. I am a real customer, not fake, an dmy name is Olga. I ordered a gift set Hanai Mori for $40.99. It is great price, and it is my 5th or 6th order, and evry order was shipped and delivered well! I WANT TO THANK THE COMPANY! (There are SAMPLES for $2.99 - of the best EDP and EDT you can find, and they are all REAL! I tried many, and they are a bless, you can trust them!)

I order a hair product through amazon.com that was shipped from perfume-worldwide.com. They "sold" me 2 bottles and shipped only one! I then call and get passed around by the least caring employee I presume the have. He ends up trying to connect me but no one else picks up so he says he'll refund not half my money back but on 1/3? TOTAL RIP OFF COMPANY. I'm glad they only stole a little from me. Seems others have been completely taken.

I recently purchased a 3.3oz bottle of Oscar De La Renta from Perfume Worldwide.com and what I ordered was a 3.3oz bottle of Oscar De La Renta, what I received was a bottle that was only 1/3 full of perfume it was "pee" yellow and smelled terrible so clearly it was not authentic product, I have purchased Oscar for years so I know what is looks like and smells like not to mention I had a almost empty bottle of department store product right there to compare it to. Even the bottle itself had flaws in it's construction. :/ After numerous attempts to rectify the unfortunate situation via email and live chats, which I literally spent over an hour on doing more waiting than problem solving. Only to find that the only help they offered was I could return it to them with a 20$ restocking fee. ;) Be aware! The products are NOT as their site "claims" authentic products. Nor do they stand behind their product.

I ordered hair products from Perfume-Worldwide.com in early January, 2010. My credit card was billed for the products right away. In February, I had to call them when I had still not received the products. They told me they shipped the products out in January but UPS returned them as damaged. I asked why they did not inform me or send out a new set of products and they had no answer other than to say, they will ship them out again. I finally received the products in late February but did not try to use them until early March. Each of the 3 product sprays did not work. They may have sent me the original damaged products. When I called them, they told me they have a 20 day returns policy and they could not accept the products back. The woman who I spoke with was extremely rude. I will accept this as a lesson learned and never will I order from this company again. I hope others learn from my experience.

Thanks for giving this information, i think you are a real human being who wants no body get loss from them. But I got experience which is totally opposite to it. On Christmas I ordered for Balmain Cologne from Overstockperfume.com, here I got the price of cologne is much lower than other, it was only $16.50 for 3.4OZ. I think it was the best deal for me from this site. I am giving advise to all of friends if you wants to buy good things in lower rate then you must also go for it.

The worst shopping experience I have ever had.
They shipped a wrong size item(I ordered 33oz, then shipped 8oz) and said it's not their fault, it's the website's fault. They won't pay any return fee and told me that it's my responsibility. My responsibility for what? For the wrong size item? For the return shipping fee? Am I gonna pay for their fault? Absolutely not!

The customer service is even much worse than the shopping experience. The person who treat me really bad with her rude attitudes takes charge of the all website. I want to talk to her manager, and she told me she is the manager. So even I really unsatisfied, I have no person to complain.

Be careful for this website!