Paperless Post

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2.2
Reviews 30
5 Stars
3%
4 Stars
0%
3 Stars
0%
2 Stars
20%
1 Star
77%

California
1 review
0 helpful votes
Follow Lorenz T.
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Missing Invites. Incorrect invite tracking
December 16, 2024

Heard from many of my guests that they never recieved the invite even though the invite tracker said they had opened it. Had to send custom links to each guest via text or email. Guest list upload from CSV was also a nightmare. Never again.

Date of experience: December 16, 2024
California
1 review
0 helpful votes
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Unworkable website
May 18, 2024

I give up with Paperless post. The website is so hard to fill out to create a relatively simple birthday invitation and is so hard to navigate that after 5 hours of trying ( and I am a fairly sophisticated internet user) I give up. This web site is useless!

Date of experience: May 18, 2024
California
1 review
0 helpful votes
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Awful experience
May 4, 2024

I will never use your site again. Not only did my password stop working but half of the invites I sent out never got to the recipients. On top of that I couldn't log into each replay to see if they were accepting or not. They deceptively added there site to the bottom of Evite so you are tricked into thinking that that is who you are ordering from. I wasn't expecting to pay $2 for 6 invitations.

Date of experience: May 4, 2024
Virginia
1 review
0 helpful votes
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Very deceptive. Will not use
November 17, 2023

No mention of this not being free until your guest list and email addresses are entered and ready to send. What a waste of time. No wonder their reviews are horrible. I'd give zero stars if I could. Consumers beware. Avoid this deceptive company.

Date of experience: November 17, 2023

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Connecticut
1 review
0 helpful votes
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EMBARASSING INVITATIONS
April 26, 2023

Do not use this company unless you want to be embarrassed! I created what seem to be a simple graduation invitation for my sons high school graduation. Wrote it, proofed it, sent it only to find out they had my son's photo with an invitation to a guy named George's party with all of George's information from 1938. My guests texted me back laughing but I was embarrassed. Okay, it happens. Thought I made the mistake. Did not. Contacted their on line chat several times. Each revision we tried, it got some areas corrected and other areas were not. In the end, I sent an apology to my guest list and requested my MONEY BACK from the "Coin" purchase of $38. Next time, I'd written use an old fashioned hand written invitation. TERRIBLE SERVICE.

Date of experience: April 26, 2023
California
1 review
3 helpful votes
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I created a wedding invite, they do not have a lot of choices with in the template, only 2 pages not enough pages for a wedding invite. I collected all my guest emails. The cost was an expensive amount $50. For only 80 emails. It has been 2 days since I sent the invite, it has not gone out. I have called *******234 no answer, and emailed them with no response Im asking for a full refund. I would not use them they seriously suck.
Ashley

Date of experience: July 12, 2022
New York
2 reviews
1 helpful vote
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Unable to send invites.
March 5, 2022

I spent over 5 hours trying to figure how to send invites after completing my personal invitations it just leads me to getting coins. This website is definitely a scam and I would like my money back ASAP.

Date of experience: March 5, 2022
California
2 reviews
6 helpful votes
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I struggled for over an hour trying to figure out how to put my invitation list into the site to send the invites. Then after thinking I had my invitation designed properly with all the info on the invitation; the final invitation looked jumbled and some of the wording did not fit on the page so my information was left off. I sent it out in frustration just so my guests would get something and then I paid $30 for a badly designed invitation. Unless I have 2-3 hours to kill, I will not use this method again. Back to paper invites I go!

Date of experience: November 14, 2021
Washington
5 reviews
11 helpful votes
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Can't even do a simple birthday card?
September 2, 2021

I ventured onto the site because it had online photo cards for my daughter's birthday, the first since she moved halfway across the country for grad school. The website was SO opaque and non-intuitive; several times I filled out the "recipient" box with my daughter's name, only to find MY name on the virtual envelope front of the sample. I tried and tried--scheduled, unscheduled and edited, but nothing worked, and then at some point I must have clicked something wrong because the card SENT! Not even with a "are you sure you want to send" message, it just SENT, a day early and completely NOT when I wanted it to go. Way to handle an important family event.

Whoever designed that website needs to never work in the field again. And then they have the gall to charge UNITS of 'coins', rather than just letting us pay for what we've bought. That seems a VERY shady practice, holding us hostage to the money we've paid for services and products we HAVEN'T received. It's *wrong*.

I'm disappointed and disgusted. I should have read some reviews first.

Date of experience: September 2, 2021
California
1 review
4 helpful votes
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Event went missing
August 13, 2021

I spent time and money creating my sons birthday invite. Sent it out, got rsvps and then boom. I tried to track my rsvps and kept getting error messages. Finally logged in and my event was completely missing. Very annoyed that my guests can't click the link that was emailed to them, let alone, I used this site to track rsvps and now I'm at a loss.

Date of experience: August 13, 2021
Florida
1 review
6 helpful votes
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THE WORST
April 24, 2021

I needed to send out 2 versions of my invitation, those in town and those out.
After painstakingly clicking the boxes of the first group, reviewing it at least 3 times, then trying to send, I was routed to BUY my coins first. Fine, did that and hit send at which time all the boxes reverted UNchecked and invites were sent TO EVERYONE. Now I have to contact the majority on the list to advise they are not invited to the restaurant and to await the Zoom link. I am already getting "Regrets" for the people who think they cannot attend at all. THANKS FOR THE EMBARRASSMENT AND EXTRA WORK PAPERLESS POST

Date of experience: April 24, 2021
Sarah A. — Paperless Post Rep
over a year ago

We are so sorry for any sending issue with your event. After reading the summary of what happened, we would love to clarify if you were using two different drafts and the wrong version was sent to the wrong guests, or if we could help edit the card design. We will share with our product team to ensure each step is as clear as possible. Please let us know if we can help with anything else at [email protected].

GB
1 review
1 helpful vote
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Given up!
December 5, 2020

Spent over 20 minutes trying to send a card. Awful! Neither myself or younger daughter can work out how this works, and despite designing the card and trying to send it to my nephew, the website insists that we haven't selected the recipient's email address (which we have, several times over!). Asked the site to send ME a preview of the card so that I could at least see what would happen if it actually did send, and the card wouldn't open, so we have now given up and are going to find an easier site to navigate. A shame as the card looked quite good!

Date of experience: December 5, 2020
Sarah A. — Paperless Post Rep
over a year ago

We apologize for the issues with sending. We’d love to troubleshoot with you directly if you reach out to us at [email protected].

Canada
1 review
6 helpful votes
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What a scam
October 14, 2020

The payment system is awful.
NOT FREE.
The main page deliberately avoids any mention of the exorbitant cost.
It's a shock once one has put the time into the the invite.
But the WORST part by far is being scammed for "coins" to make one pay for more units than they needed.

So naturally we stole the design and pasted it into emails because the business plan is horrible when each customer is left dissatisfied.

Date of experience: October 14, 2020
Sarah A. — Paperless Post Rep
over a year ago

We apologize for the surprise with our pricing. Our free designs have premium options defaulted, but they can all be removed. You can read more about our free sending options here: https://bit.ly/3k10PGN.

Spain
1 review
4 helpful votes
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Nice design, app does not work
November 20, 2019

I paid for the service and it was not delivered due to a bug on their system. Was told to ask apple to give me the money back... Amazing!

Date of experience: November 20, 2019
Sarah A. — Paperless Post Rep
over a year ago

Hi there,

We apologize again for the initial confusion on our side. Please just let us know if we can help with the final sending for your event.

Warmly,
Paperless Post team

Massachusetts
1 review
2 helpful votes
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This is a poor website
August 23, 2019

First, my invitation listed the party as continuing from 5PM one day to 9PM the following day. When I tried to return to fix that, it removed all of my information and reverted to the sample information. Unknowingly, I emailed both invitations. When I wrote for help, I was given a correct invitation, except the website changed my address to the wrong village. All in all, I would say that the website needs better instructions or else it really doesn't work. And it's not free. I have paid for it in order to get a nicer invitation.

Date of experience: August 23, 2019
District of Columbia
6 reviews
24 helpful votes
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Nice designs but website doesn't work
December 5, 2018

Have used this free e-vite website several times in the past and now realize why I no longer use it. It doesn't work. Period. Use this site only if you don't mind spending a considerable amount of time designing your invitation only to have it disappear (along with your entire guest list). Or, sometimes the guest list is there, but you get a big 404 error message where your carefully designed invitation used to be. Or vice versa. Unfortunately, with Paperless Post you get what you pay for.

Date of experience: December 5, 2018
Colorado
2 reviews
5 helpful votes
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They won't stop emailing me!
July 27, 2018

I've unsubscribed numerous times but a female who called and literally threatened to report me to my "boss and pastor" for giving her a bad business review on the Better Business Bureau website keeps sending me ads for her horrible dating service through Paperless Post. I don't want to have any contact with someone who would threaten my employment because she doesn't do a good job in her own field, but this company is aiding her in harassing me.

Date of experience: July 27, 2018
New York
1 review
4 helpful votes
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Intrusive message function
March 23, 2018

I can't send a simple message to the host without jumping through hoops including giving them access to my contacts!

Date of experience: March 23, 2018
Australia
1 review
5 helpful votes
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Great designs but very poor functionality
February 27, 2018

Great designs, but for a program of this caliber, the functionality of the site is very very poor. It doesn't take much to structure/program a site that enables you to simply design, log details of event, invite then invite more guests. I wasted a good 15-20min trying find out how to invite more guests to our family event once I had already created the invitation. Not good enough!

Date of experience: February 27, 2018
New York
1 review
4 helpful votes
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This formerly useful online invitation has a HORRIBLE INTERFACE where obtaining a list alphabetized by last name, or acceptances and regrets, seems to be an impossibility. I have been using it for an annual party for at least five years and it gets worse by the year.

Date of experience: January 9, 2018