OZ Mobiles

Have bought a couple of iPhone from them, always the best prices in town, speedy delivery. The product is as advertised - unlike some Hong Kong and China suppliers which often mislead customer with false advertising. Items are shipped very promptly and arrive excellent condition.

Although had small problem with one of the iPhone, contacted the support department which worked professionally and promptly to resolve the "locking" of the phone.

Highly recommended supplier, will buy from them again.

Ordered and paid for a new iphone 6. I received an open box with items missing and the phone had been used for 6 hours and 27 minutes.

When I asked for an explanation they initially treated my complaint as if I had a problem with the battery. Once I made it clear that they supplied a used mobile telephone, and not a new one, they tried to spin a story that they must open the new telephones to test them. They are simply liars. I paid $500 for a new phone and received a used phone.

I could have obtained exactly the same thing from doggy ebay sellers for half of the price.

Ozmobile is not a reputable Australian company. I believe they buy good reviews from websites like Freelancer or Fiver. Please be very carefully people. Ozmobile ripped me off and is likely to do the same to you.

I bought a second hand phone from oz, the phone looked in great condition. It developed a fault after 4-5 months and I took it TO APPLE and they still replaced it, great value

I had a similar experience to the other reviewer here, wish i has seen her review before i ordered from them:(

Paid 400 bucks for my lg v20 that was supposed to be ex display and in as new boxed condition with the factory plastic still on it even. When it arrived it did not have factory plastic on (no big deal, I bought a screen protector and case anyway), and the box was torn open at the bottom in such a way that before I even toom it out of the cardboard sleeve to open it up my phone went sliding oit of the bottom and hit the floor so it was immediately damaged on the bottom corner... Oh, and the specially designed Bang & Olufsen headphones that are supposed to come with the phone for use with its excellent HiFi quad DAC were not in the box. The earbuds for them were in there, but not the actual headphones themselves.

Naturally I thought they had simply been misplaced so I contacted them about it (by email, they'll only talk to you by email, they have a number but the person you speak to will tell you they cannot help you at all). A guy called Chris told me that the headphones were not listed as coming with the phone and thst they werent sent because the previous owner had used them and then kept them... I'm sorry, what? Previous owner? I thought this was an ex display phone? Oh, silly customer, go read the small print elsewhere on the site, we consider phones that have been briefly owned by other people to be ex display - even though that is obviously disingenuous - and we describe them as such rather than as preowned which would be accurate. We also prefer to imply by omission what things arent included in your pircbase rather than just explicitly stating that something like specially made designer headphones aren't included. That way when you want to return an item for not being how we described we can charge a 15% restocking fee and make an easy 60 bucks off you. Provided the item wasnt damaged by falling out of the unsealed box we sent it to you in of course. Oh it was? Bad luck then.

I decided I needed a new phone as my old phone Iphone 4 was becoming extinct so did some investigation and thought this company "Ozmobiles" would suffice. Had a look at their options and decided to order an ex display Iphone 6 plus (even found a gift voucher for $50.00 online) was told by their office that this gift voucher which actually has a hyperlink to their site is a third party organisation and therefore has no rights to their company and therefore they would not abide by its conditions but thanked me for bringing it to their attention and they would see to it that it was disconnected still on line). Of course this site is only online and this was communicated to me by an online chat. I didn't hear warning bells (I can be stupid sometimes) and decided to order my ex display phone at a cost of $549.00. Well thank god my saviour Paypal came to the rescue. (kids out there if you purchase anything online make sure you go through Paypal - protection is guaranteed 100%).
Anyway back to my true life situation. Phone arrived and guess what it was stuck in a different language - I already have an iphone so know how to turn phone on and off well this phone had a mind of its own and would only speak this language and nothing that I touched would work. Had a friend come over and he also tried as he is also a compatriot of iphones and he also had the same problem. Only contact with this stupid company is online so I contacted a lady online who informed me that I would need to have communication with another person (more specific and specialised to deal with my problem). A gentleman by the name of Chris send me an email chat and I went online and explained to him my problem - the company is in Melbourne. He came up with a first solution that the cable was faulty - I didn't believe this so explained fully my problem - he then came across with the solution that the phone had a "touch disease". The only solution was to have it send back and they would repair or replace it. I accepted this because I must admit I did not understand what the problem was and I agreed to send the phone back with all accessories and I also agreed that I did not want a replacement or this phone fixed I would prefer a full refund and was happy to send the phone back. He was very polite and accepted this. Well do not believe this company. After a few days I received an email to inform me that the phone had arrived and that their technicians had found the fault and the reason it was in a different language was because it was specifically for sight impaired people and the solution was to press the home button three times and this would have solved the problem therefore they would be sending the phone back and did not accept my solution of a full refund. I was flabbergasted and of course put this in writing but he replied again in the negative. You know me guys I believe in being nice but when someone tries to rip me off I go for the kill and explained to him that I knew my rights and especially in Australia and they even had a 30 days replacement policy on their website which I really didn't care about. This person wrote back and said that they don't accept Australian law. Well I am sorry but they have a company in Australia and therefore they have to accept the law. But of course I did not hesitate to inform them that I would go back to paypal and make sure that they refunded all my money. You wouldn't believe it they came back and said they would refund me all my money but would have to adhere to a 15% restock fine. I must admit but this time I was laughing my head off and pursued them through Paypal and guess what they send me an email to say that they had gone to their manager and he had agreed to refund me fully for my dissatisfaction. Do you believe these people. I am so sick and tired of these companies thinking they can tell little people like us what happens to our well earned money. People be rest assured that no-one is above the law and if you don't know your rights -listen to your heart and don't let these crooks get away with this type of bull$#*!. I am proud to be an Australian and I am also proud to fight for what I believe is right. OZZIE OZZIE OZZIE