O'Reilly Auto PartsReviews 269

I just got back from OReillys where 4 guys were standing in front BSing.I asked for my friend Amanda who was in the back putting away pallets of freight. She said she was doing the job alone because those guys are bullies and really mean to her. When I went out front I said something to those guys and I said how hard she was working all alone. Their response while laughing was "That's what women are good for." So OReillys should rethink their staff. Fire those 4 guys and hire 2 women they would change the whole OReillys experience.

I am so disappointed in the service provided by an O'Reilly's stiore in St. Cloud, MN. When someone comes into the store w their auto manual, it should be obvious that the customer needs guidance. When my 23 year old daughter came in to buy engine oil after telling the clerk that the engine oil light had come on unexpectedly, the clerk obviously did not want to help. He made her feel stupid asking for assistance and while he directed her to an aisle to find oil, he did not take any initiative to assist her 'unless she got lost' even though the store was empty of customers, making her feel even less confident in a task she had never learned to do. When she brought her selection to the register he indicated that she chose incorrectly and told her to go back and reconsider again without explaining why or accompanying her. She went back and made a new selection then asked if they had paper funnels. 'No we do not' but he let her 'borrow' a funnel. Then after she paid, he and the other workers followed her to the door and watched and LAUGHED at her while she struggled, They actually 'LAUGHED' while they stood inside in the warmth and it was obvious that she was struggling and unfamiliar with the task of adding oil to her jeep in the frigid cold, late evening after work. They totally intimidated her w their air of masculine superiority. When a simple outreach of kindness could have totally altered her self-confidence and ability to learn a new skill. They had an opportunity to earn a loyal customer. Instead, she is so embarrassed that she was unprepared w this task that she refused to give me the exact location of the O'Reilly's at which she stopped. So obviously, I am unable to provide more details, but I believe it is impt to improve training and customer service in your stores. Even a small gesture of kindness without an obvious attitude of arrogance would have altered her perception of O'Reilly's. This type of behavior is likely due to modeling the corporate culture of an organization gone awry.

Placed an online order for Permatex Ultra Black - motor oil resistant, store clerk pulled the wrong item - which I did not realize at the time. Cleaned gasket area and put the Permatex on and tightened all the bolts. Left it over night and checked this morning and leaking oil - checked the tube and that is when I realized that it was not what I ordered or paid for. Contacted O Reilly 800 number for Customer Service and they did absolutely nothing - can't even give you a free tube because of their mistake much less your time, gas and now have to redo everything!
Poor Customer Service - I will never go back there I should have went to Advance Auto Parts I have never had a problem with any of my orders there!

Repeated sexual harassment by employee and when complaints made regarding the overly sexua advances, statements, and unwanted touch, female customers banned from the store. In addition, manager told customer she isn't allowed to wear shorts into the store. The employee has made statements including remarks pertaining to Oral sex, saying goodbye to a female "boobs", "your $#*! looks good in those shorts", "when you get tired of your husband come see me. I'm better in bed." And a ton more disgusting Comments. The sexual harassment has continued since the employee was hired. Banning a customer for filing a complaint is retaliatory behavior and shows the mentality of protecting predatory sexual behavior. Its DISGUSTING!

I had the worst experience with the employee that I've had at an auto parts store ever! I went to the store on 5245 Dorr St. Toledo Ohio ******* today needing help with a battery check, the employee looked like he was having a bad day, so he just rubbed it off onto me, after he spent about two minute's with his handheld device, he finally told me that he can't tell if it's any good and that I would have to GO CHARGE IT! BRING IT BACK! And then he can test it. AutoZone down the road took my battery said they would charge it and test it for free. I know where i will be shopping from now on...

For 3 weeks the Manager ordered the wrong parts. They tell me to come back they made a mistake. Go back again.Another person
Said they never order the part.So they had me to come back again. Still the wrong part.Another week go back. Manager said the part came in again the wrong part. 3 Manager needs to give me gas money today I went back again still the wrong part. All 3 Manager needs to be fire no one know there job. 3.weeks later I got a refund.Do not go to O 'Reilly on 103rd st Jacksonville Florida 9/3/2024

I placed an order for a battery on 8/19 for ship to home which had options of Same Day delivery (for a delivery charge) or next day delivery. Next day has come and UPS is not even in possession of the item!
Contacted CS for a resolution and they had absolutely no resolution. I'm tired of apologies. They do me no good.
First and LAST O'Reilly order.

I had the misfortune of having a vehicle that would not start at a store across the street from Oreillys in Geneva Ohio. I ran across the street to get my vehicle tested as to what the problem was. BOTH employees went far and beyond the call to assist me in finding the problem. They even offered to jump start my vehicle. These 2 employees were very polite and courteous in making my bad day become good again. GREAT JOB. I used to work at AutoZone and they would NEVER do this much to help a customer.

CALLED OREILLYS IN LAKE JACKSON, TEXAS, WANTING TO BUY 2 DOWNSTREAM O2 SENSORS, FOR 2010 HONDA ACCORD, THEY WANTED 0VER $400.00 FOR 2, GOT THE SAME O2 SENSORS ON E-BAY FOR $28.00. THE SAME $400. AT AUTOZONE ALSO.

DO NOT SHOP AT O'REILLY. Their employee, Jacob, at the Camden SC location is rude and can not calculate properly. He tried to deactivate my account so that they would not have to give me a refund for a bad battery that was still under warranty. I had to call the corporate office and they made them give me my refund.

To sum it all up, I entrusted O'Reillys with my business that this one man started with his bare hands, growing up struggling. Because of O'Reillys I am closing my doors after doing my best to "stick it out" with them. I will learn from this and never return to another Oreillys ever again.

Drove by the Portland Texas store and the person claiming to be the manager was very rude to my husband and said they don't do that! I've been to the stores in Corpus Christi and they have even changed my wipers and put the Freon in. This man was just being lazy! He was an older man and probably should retire! I called in and he said he was the manager! Hmm. For some reason I don't believe he was! Never stop at this location ever again!

The Store manager in Graham, Texas has the attitude of a rattlesnake. Most of the other personnel try but he does his best to run customers off

Been in this industry for over 35 years. This place has the absolute worst prices there are. Ask Management for any kind of decent pricing like I've received since 2000 and there is no "wiggle room" at all. Have my friend call random other locations and although I'm assured my business is in the "top tier" for pricing reductions I barely get a break, and I mean 15 cents. No way to keep small business going if I have to pay retail. Been the worst since Covid. Can of brake clean I used to get for 1.00 to 1.99 is now 4.00. Use several cases a week. Hard parts, (water pumps, alternators) honestly have only gone up 20% or so, but electronics, tune up parts, even oil filters? 75% minimum. "It's all the supply chain interruptions bro..." Miss me with that. And don't get me started on the house brand and quality. I only keep this account open because they deliver.

I was replacing the water pump on a 2018 Ford F150,2.7 L turbo. I purchased the water pump from Ford as it was the same price as the aftermarket pump from Oreilly's. The factory pump didn't have the gasket with it. I went to the Oreilly's on 19th and Santa Fe in Moore Oklahoma. Spoke with a young man buy the name of Cash. I gave him the vin to the vehicle, always take the vin when I buy parts.
I returned home only to defined the parts were incorrect. At that point I returned to the O'Reillys to get the correct part and was told I opened the package it's now nonrefundable. How do I know a gaskets right or wrong if I don't open the package to see if it fits. Regardless, they said it was mine and they'd be glad to sell me the correct gasket. I've done thousands of dollars worth of business with O'Reillys. I'm a fixed operations manager for 2 dealerships. I will cancel your contract tomorrow with both of my stores. I will never grace a parking lot with the name Oreilly's again. I will tell my story to every person I ever talk to.

25 bucks, cost this company, thousand

Installed a Microgard Cabin Air Filter 3 years ago on my 2016 Subaru Forester. Started to remove it on Feb 17 are the mounting tabs snapped off like it was a stale cookie. The PN is MGA4014. Called O'Reilly Customer service, talked to Tyler and was told it was produced by WIX...he gave me the WIX Customer Service Number, I called and found out that they DO NOT MAKE CABIN AIR FILTERS BRANDED AS MICROGARD!. I then called Tyler back, asked him to find out exactly who makes it, he called back that is was some odd-ball Chinese Company I'd never heard of, not WIX.
Not happy with the product or getting lied to from the O'Reilly rep...until I finally MADE HIM check it out.
Guess I might as well order from Amazon for all my filters and skip overpriced O'Reilly.

Walked into Dillon SC store to purchase a battery for my wife's 2022 gmc canyon after it shorted out, was told that they need to check the battery and alternator was probably the problem. I have made a living for 50 years as a heavy duty diesel mechanic with numerous awards for diagnostics across the USA, repairing multi million dollar machines, had no complaints of cost wanted a new battery. Store personal said i was rude and would not help me so i will be taking all of business from now on to your competitors who are willing to make sales and help customers had no issues asking to be serviced. Customer service is terrible at this store this is not first time for issues with customer service mostly from the women at the counter who are all younger than i have been making a living working on million dollar equipment in the construction industry. Should close all stores and put employees and welfare better service at grocery stores!

Thank you for the excellent service Adam and Shane from the O'Reillys on E Genesee and Mechanic St. Staff was friendly and very helpful!

I have always been happy with this store, that's why I gave it a 3. Tonight I walked in at 8:58. I needed a bulb for my license plate. When I walked in there was a young man leaning against the counter on his phone. Since it was so close to 9 I asked if they were still open. He said "yes but we are getting ready to close. " I told him all I needed was the bulb and as he looked over towards the aisle, without even standing up from his leaning position or putting the phone down, I interjected with "is there a book over there to tell me which bulb it would be? " His answer was "no. Not for that. Would you mind coming back tomorrow?'
Mind you the door is still unlocked and open a few inches. I said "yes sure I can do that. I sure hope I don't get pulled over", as I walked out the door to my car. When I got back to my car the door was still unlocked and open a few inches. So is it today's younger generation that does want to go the extra mile. This would not have been the extra mile. The store was open. The door was open. This was a sale. It could have been the 2% added to the bottom margin that was needed to keep that kid his job, But I was interrupting his phone time. I will still go to this store. If I do have the opportunity to speak to him I will tell him what I thought. When I was in my early 20,'s I worked for a family owned business. I learned a lot from that owner that has carried me thru life with outstanding work ethics. My customer was my paycheck. His policy was to stay open 5mins later then posted and to serve that customer as if he was the first customer of the day