O'Reilly Auto PartsReviews 269

I was on my way to work when my battery light came on, as I watched the voltage indicator go down I know nothing about cars but knew I needed to stop and get it checked. I went to O'Reilly's on Orchard Lake in Farmington Hills, and was greeted right off the bat with outstanding service. Renaldo the store manager is Amazing. He was so knowledgeable and so helpful. He immediately diagnosed the problem and gave me advice on what needed to be done. As if that was not enough, he offered to take out the battery and charge it (for no charge)! I am a Regional Manager for several dental offices and know customer service. Renaldo went above and beyond and I cannot say enough about how impressed I was and was treated! I will go back to O'reilly's every time and if you want Exceptional service go see Renaldo! Thanks again!

Every visit has been a failure. No customer service. Bad advice. Given wrong parts. Never returning.

I.). A) Look for and find my auto part online. B) select store. C.) Great! In-stock... ready for pic-up in one-hour. Price: $19.99 d) Decided to log out and go to that location which is about 1/2 mile away.
And...
II.). A.) They would have to order it for $51.99 plus shipping fees... Hu? B.) It will arrive in 12-Days. Hu? C.) ME: I'll think about it. I'll shop around online... Clerk: Okay sir.
III.) a.) Look for and find my auto part online. B) select store. C.) Great! In-stock... ready for pic-up in one-hour. Price: $19.99. The End.

My husband and I went to the business loop location to buy some parts for my sons car. While waiting for parts we overheard the female employee be super disrespectful to a veteran telling him he should remember his military number by heart even though he offered to show her his military card. The parts we were quoted the night before were all wrong and we ended up paying way to much considering the parts online were $125. Cheaper. But that wasn't even the problem the employees their are so incompetent it took them almost an hour to find the right parts and than after spending $250 on parts I had to deal with the guy who was waiting on us run his mouth and say to what are we having a bad day and ect. We will never go to your business loop location.

About three weeks ago I purchased a car cover for my classic 1956 Buick Roadmaster. It was at the shop and the power steering box was being sent out of Alaska for rebuilding. It was going to take longer than anticipated so the shop owner asked me to get a cover for the car as it would be outside. I had only an indoor cover on hand, so went to O'Reilly's at 58 College Road in Fairbanks and purchased what was the most expensive cover, one that was supposed to protect the car. No warnings of problems with residue or scuffing damage. Anyone who knows me or my car knows it has excellent care and is babied. I was at the shop when the cover was put on and the car surface (black) was in perfect condition. The part came in and the shop owner took the cover off and was horrified by the scuffing or residue issues caused by the cover. Photo attached showing damage on trunk. Damage also on top, hood and fenders. I talked to the Assistant Manager Dakota at the local O'Reilly store where I purchased the cover and he found the purchase information. Said there had never bee such a problem. He offered no sympathy, no refund of cover cost or help with having the car hopefully able to be professionally buffed out. I would never have purchased or used the cover had I thought there was any chance of such damage. The shop owner and his employees can back this up 100%. They have known and worked on this car for 12 years. Do not buy auto covers from O'Reilly's! Jeff Cook, Fairbanks, Alaska. *******@gci.net

Made two trips for a blub for my 2008 Kia Rondo. Simple. After looking up on my OWN, I found the correct bulb for my vehicle this after TWO trips to OReillys and getting the same line... this the bulb you need, they only come in two packs and that will be $50. BULL! I found the correct bulb after watching a YouTube video and looking on OReilly's sight to find they have single bulb that is the CORRECT one for my car... and they are $21 each. FAR cry from the crap the dude at the counter was trying to spoon-feed me. Guess it's because I am a woman they think I am dumb. Will never shop at this place again!

My 16 yr old daughter went to oreillys in wiggins ms last night just as the wind and rain was starting to pick up from hurricane Sally to get windshield wipers on her car. The man behind the counter sold her a ver nice set of wiper blades but when she asked for help to install them he told her he's not allowed to go outside due to covid and sent her on her marry way! Thank the lord my daughter was able to make it home safe driving extremely slow barely able to see past her hood with no windshield wiper blades on her car. When I look on the website for oreillys of wiggins it says they will help you find the perfect windshield wiper for your car and INSTALL them! Thanks for helping my new driver feel safe on the road last night oreillys of wiggins from a concerned mom!

I went to the 1748 S Missouri Ave location and had a really great experience. Joseph offered to change my battery, and turns out there was another problem with my car, he spent 1.5 hours in the hot sun running tests and trying different things trying to figure out what was wrong with my car without a single complaint and a happy attitude. Eventually he was able to figure it out and I was happily on my way. Amazing customer service, he could have just sent me to a mechanic when the car wouldn't start but instead he helped me out.

I went to Oreilly's in Emporia, Virginia and they didn't have what I needed. The representative was very kind and took his time to help me. There were about 5 employee's on the floor. Not one of them wore a mask. They were also not distanced from one another. I then went to Advance Auto Parts and every employee had a mask on and were using every precaution for safety. They also had what I needed. So, I will be shopping at Advance from now on.