O'Reilly Auto PartsReviews 269

Tony from store 6316, came to my rescue with his knowledge about my car and was able to helped me out tremendously. His patience and knowledge in the car business are amazing.

Alexander from the Race Track road store in fort Walton Beach *******, was so helpful that I hope his customer service is recognized and awarded.

I attempted this time my 3rd try to work with him on occasion with bold width & legnth. His lazy butt doesn't want to leave from behind the counter. He claims to not know anything about it. Last visit another employee stepped up & helped. Today this lazy $#*! was there again refused to go to the peg screw bar I told him This is lazy Edwardo I'm calling corporate this is nuts
All he started doing was talking trash, I don't appreciate People threatening my job. I said I was calling corporate on you,! You're rude & lazy.

Flagstaff Arizona to be exact, the West side O'Rielly's store manager is rude and racists towards Native Americans by telling Natives to "Get out of my store"!
"you don't belong here", I tried to return a dead battery for Refund, because it's covered by a 2 year warranty, and not to mention the state laws "warranty of merchantability" means it has to work as intended for the purpose it was made, and if does not work it is covered by warranty to be returned when defective and bad. AutoZone and Carquest, will immediately for refund and O'Rielly's will not honor their promise to satisfy the customer, but instead yells at the customers by saying "Get out of my store"! Does this long haired manager own the franchise? He said he is the owner, and he yelled that it's his store. I will not shop at any O'Rielly's any more, Ever! They lost a loyal customer tonight, not to mention the Racism by this Angleo guy manager behind the counter in Flagstaff Arizona, West side O'Rielly's on Route 66. Boycott this ugly place! Do not shop at this O'Rielly's ever! I have never been treated so badly in my life!

I went to Oriely's auto parts this particular morning just knowing that I was going to get bad customer.service. Because every where you go to get service, people tend to show terrible professionalism. I went at store 1876 in Jacksonville, met a gentleman named Willson and he was the most professional, considerate, empathic and caring gentleman I met. I had to write this review about his customer service. He really deserve it! If you need any parts for your car, stop in jacksonville at this store. He won't let you down. I give this store 5*****...

This review is for the 2 gentleman at the Reseda O Reillys Auto parts store.Both of them by some coincidence have the same name. Andrew. I have a small Auto and motorcycle repair shop in Tarzana.I told the 2 Andrews that I was lookin for a fuel related product, I needed it to finish this Scooter that a customer was waiting for.They said they would help me anyway they could.All 3 of us started brainstorming. 1 Andrew on the computer and the other Andrew on the sales floor searching for a possible replacement. These 2 gentleman went the extra mile to help me with my customer. Plus it was 15 minutes till closing time. They helped find the part I needed and never complained about the store closing.Finally I received the perfect part to fix this customers 2011 Lance 150. I got to the shop, installed it and the customer rode away with a smile on his face.All because the 2 Andrews were so good at there job. I want to thank them and Oriellys for hiring these 2 gentleman with such positive attitudes while dealing with customers. 5 Stars all the way for the 2 Andrews.I will definitely send my family and business associates to the Reseda store as well.Hopefully they can help them,the way they helped me. Thanks Greg.

I needed to have my automobiles trouble codes detected.
I went to the o'reilly's store at 1213 West Carson Street, Torrance, CA. *******.
I asked the two employees behind the desk if they could check my car's trouble codes.
One of the employees asked me if the check engine light was on, I said no. That same employee told me that if the check engine light was not on, then the scan would not return any results. I asked this employee if he could check it anyways and he said no, it's a waste of time because without a check engine light being on it would not give any codes. Right then, I remembered that in the past I had problems with customer service at this same store.
I left this o'reilly's store, got into my car in the parking lot and started to drive away. I looked back at the store and I could see those two employees standing at the windows staring at me driving away. I thought that was really strange behavior. I drove directly to AutoZone afterwards and asked the AutoZone employees the same question, the AutoZone employee walked me out to my car, plugged in his tool and found out that there was one code that came up. The AutoZone employee even took the extra step to print out the results for me. I will Never, Ever shop at o'reilly's auto parts store again!
The o'reilly's auto parts company has just lost another customer!
The o'reilly's store at 1213 West Carson Street Torrance, CA has the worst customer service that I have ever seen in any auto parts store!
I am also going to leave a negative review, everywhere I can about this store!
From this point forward I will shop at AutoZone for all of my automotive needs!

Went in to pick up a shifting solenoid A got home noticed bag in box open thought nothing of it installed solenoid replaced gasket added three qts of atf go to start car no difference check engine light came back on flashing o/d light came back on same shifting problems as before put scanner to read codes same as before repair they sold me a returned non working part now I have to do it all again last i checked atf
Is not free if i happen to tear gasket not free just because they sold me a returned broken part I don't know if after this will I ever do business with them again may have just lost a loyal customer

O'Reilly Parts Round Rock- staff- thanks Ernest:excellent professional help -me a lot with trouble my lights.

This is the united states of America. It is a sad day when you walk into a place of business and pick up three items that total 103 dollars and walk out with out your product. The place would not take a hundred dollar bill. Your company lost a customer today and I will not ever shop here again. If business stop accepting cash then I will shop online. Brick and mortar store fronts with personal attention to customers is extremely important. Obviously You have forgotten that.

I recently purchased remand injectors for my 2006 Dodge diesel. The number one injector came apart on the second test, drive by the mechanic and it put a hole in the piston and the side of the block and the injector went through the turbo engine destroying the complete. O'Reillys refuses to stand behind their warranty and fix my truck.

Went in to buy windshield wipers for a Jeep Wrangler. I did not know what size was needed. The gentleman at the counter looked it up and found exactly what I needed. Then the manager, Brad, installed the wipers for me in the rain. Thank you guys for great care. It was much appreciated.

Website claimed next day delivery and that is a lie. All they did was create a shipping label but did not process the package with ups for next day delivery as stated on their website. Falsely advertising that next day delivery and not honoring that causing me to lose time and money in repair necessary for my vehicle. Customer service refused to cancel the order when confronted that they were not honoring the delivery promise date stating the shipment was processed which was a lie because they only created a label! Don't buy from them and definitely don't believe they will actually deliver your parts the next day as advertised on website! Unprofessional customer service and misleading representation of the company. Will report and file consumer complaint with FTC and BBB for false advertising, not honoring sale and misleading consumers on the website to get us to spend the money with them!

Nicolas Lewis was very helpful and attentive when I asked questions. Provided the information about my battery and the warranty. Also shared other information about my car

As an employee if your DM has a personal Vendetta against you you will never be paid fairly. BEWARE Burleson

I wanted to make this review about someone specific, his name is Logan Miller and he is based out of Minot ND O'Reilly auto parts. I went and checked on my battery today and he did an amazing job testing it for me. He told me exactly what was wrong and just got down straight to the point with things. This is how I recommend a job should be done always! I have nothing to say but good things about this man. Thank you so much for your help and exceptional customer service Logan!

Ordered a torque converter from oreilly's online. The label sent said either return core to store or ups. I went to the store the kid said he couldn't find anything in their system so I would have to use ups. The ups store said that label was not a shipping label and I would have to pay to return it. I went back to the store and when I asked for the manager, magically the same kid was able to return it. Done with oreilly's. I have had other issues with this store in the past. Not shopping there ever again!

My kids were on their way back to Idaho from Kaycee Wyoming when they had car problems. An employee named Bob from the Buffalo O'Reilly's helped them out immensely! He lent them tools, gave advice, found parts and more. Thanks Bob for being a good Samaritan. When we think of O'Reilly's we think of helpful, friendly people like you! In Idaho, you're fondly known as "Buffalo Bob." Keep up the good work!

You have a manager Fadour, at the Brownsville Road store in Powder Springs Georgia, the best one I've ever seen at any store is always smiling and always very helpful y'all need more just like him he needs to teach managers how to react around customers he was so nice I give him 10 Stars my name is Louis Lovinggood