O'Reilly Auto Parts

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of O'Reilly Auto Parts

O'Reilly Auto Parts

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate O'Reilly Auto Parts?
grey stargrey stargrey stargrey stargrey star

O'Reilly Auto Parts Reviews Summary

O'Reilly Auto Parts has a rating of 1.9 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with O'Reilly Auto Parts most frequently mention customer service, store manager and corporate office. O'Reilly Auto Parts ranks 805th among Auto Parts sites.

service
117
value
101
shipping
52
returns
68
quality
89

We monitor reviews for authenticity

Philippines
2 reviews
1 helpful vote
Follow jonard t.
Unfollow jonard t.
Share Review
Report Review

Great
May 7, 2019

I was looking some help with fixing my car and these guys were a great help. The articles they have on their website are also very helpful and provide every information and guidance badlyneeded

Date of experience: May 6, 2019
Arizona
1 review
3 helpful votes
Follow zaw n.
Unfollow zaw n.
Share Review
Report Review

I do not receive the item and see that order is still in process for almost a month. This would be my first and last order from o'reilly. Very disappointing service and process!

Date of experience: February 24, 2019
Texas
3 reviews
12 helpful votes
Follow Frank Z.
Unfollow Frank Z.
Share Review
Report Review

50/50
February 5, 2019

I have accounts with all the big auto places Autozone, Advance, etc. I'd say Oriellys is on the lower end. Their scan tool used to be the best and now they have digressed back to vanilla ones they all use. The parts are better quality than Autozone, but still not up to Advance. I shop here sparingly.

Date of experience: February 4, 2019
Sweden
2 reviews
2 helpful votes
Follow Thobias S.
Unfollow Thobias S.
Share Review
Report Review

I needed some help with fixing my car and these guys were a great help. The articles they have on their website are also very helpful and provide me with additional guidance at home.

Date of experience: November 7, 2018
Minnesota
1 review
14 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

Loren and Chris at the Detroit Lakes O'Reilly store were more than helpful to my husband who was broke down on the highway today. Although he was at their mercy they assisted him as much as possible to get him back on the road. They will never know how greatful we are for their help. Thanks fellas! Today you are our heros! You reinvented our belief in human nature with your creativeness and outright generosity!

Date of experience: July 30, 2018
Washington
1 review
0 helpful votes
Follow Jeanne L.
Unfollow Jeanne L.
Share Review
Report Review

Developed a gas leak while traveling. Team member knew which product to use and helped put it on when I messed up trting it first.

Date of experience: July 26, 2018
Texas
3 reviews
8 helpful votes
Follow Donald C.
Unfollow Donald C.
Share Review
Report Review

One can get quality auto parts at Good prices
Personnel are knowledgeable and service oriented
Never had a bad experience at any location

Date of experience: July 13, 2018
California
1 review
16 helpful votes
Follow Jessie a.
Unfollow Jessie a.
Share Review
Report Review

I've been going to the O'Reilly store in Walterboro South Carolina convenience reliability I just bought a 1990 Dodge big van with automatic transmission time to change the fluids so I go to O'Reilly talk to James I get the transmission fluid and filter in the gas get the change the fluids out 30 miles down the road Bang there goes the transmission comes to find out I was sold the wrong transmission fluid it's a shame when you stand there and explain exactly what you need and James says oh yeah we got this cost me $1,000 Plus 8 hours of my time to pull one out get abused one put it in and check it out if you can't hire people that know what they're doing don't hire bozos

Date of experience: July 12, 2018
Ohio
1 review
21 helpful votes
Follow Courtney k.
Unfollow Courtney k.
Share Review
Report Review

Minerva ohio store
June 18, 2018

That assistant manager at the Minerva Ohio store Cassondra has been having an affair with a First call commercial account customer I have caught her at my house several times while she was on the clock delivering parts since when did the assistant manager deliver parts when there is a driver specifically hired for that? There was no reason for her to be in the back room and having to walk back and get her drink from the back room hanging out while on company time doing what? Along with text messages to my husband? And it all started because she got her brakes changed on company time? I hope this is not the type of people this company wants representing them! Wives be aware if you have parts delivered from OReillys Minerva that Cassondra is going to bring them and pursue your man! I hope that extra effort helped her meet her goals because we will no longer be doing business At Oreillys.

Date of experience: June 18, 2018
New Jersey
1 review
9 helpful votes
Follow Scarlett L.
Unfollow Scarlett L.
Share Review
Report Review

I highly recommend going to the OReilly Auto Parts Store in Bonifay, FL! I am from out of town and was traveling back home when I realized that I was having trouble with my battery or alternator. I drove up and asked one of the employees if he would test my battery. He did and told me that it was my alternator. He was so kind and helpful. Another employee even called around to help me find a mechanic who would be able to put an alternator in same day. If I lived in the area, I would go to this OReilly again without hesitation! Thank you to all of the employees for helping me and my family!

Date of experience: June 16, 2018
Missouri
3 reviews
7 helpful votes
Follow Ashley L.
Unfollow Ashley L.
Share Review
Report Review

I've never had any issues with them. I always order from them. They are on time with my parts and supplies and they have the best price. If they don't, they'll make sure that they do!

Date of experience: April 11, 2018
Illinois
4 reviews
8 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Do your homework
February 12, 2018

Be careful of these auto parts chains. There is a huge markup on their parts. They are ok if you need the part right now. If you can wait go to Rock Auto. You will save at least 50 t0 70 percent with a much larger choice O rielly stock didn't go up 400 percent for no reason. Know you prices before you buy. I buy as much as I can for my business from rock auto. Same part, same make, only half the cost

Date of experience: February 12, 2018
South Carolina
4 reviews
3 helpful votes
Follow rei a.
Unfollow rei a.
Share Review
Report Review

I like getting parts here when I need parts now. If there is time, I always check Amazon first. Amazon auto parts, when available can be 30% to 60% cheaper. And the shipping is free if you wait 5-8 business days with a min. Of $25 or $50 purchase. Depends on Amazon.

Date of experience: January 26, 2018
Georgia
2 reviews
1 helpful vote
Follow David H.
Unfollow David H.
Share Review
Report Review

If they don't have the part they will find it for me! Staff is always smiling and courteous. Will always buy from them.

Date of experience: January 4, 2018
Texas
3 reviews
2 helpful votes
Follow Mary J.
Unfollow Mary J.
Share Review
Report Review

People are very friendly!
December 18, 2017

People are very friendly! Their OIL PRICES PER QUART is entirely too high! Cost almost 10$ for 2 quarts of their brand of oil! Had the car I was driving was low on oil and I was in a hurry to pickup my daughter in law. Would have went elsewhere.

Date of experience: December 17, 2017
California
12 reviews
8 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

Excellent
October 17, 2017

OReilly is a great auto store when it comes down to parts and prices they are very knowledgeable as well

Date of experience: October 16, 2017
Iowa
2 reviews
74 helpful votes
Follow JJ J.
Unfollow JJ J.
Share Review
Report Review

Always down and has bugs. They don't care about the customer, employee or their business. Only about the share holder.

Date of experience: August 8, 2017
Florida
2 reviews
0 helpful votes
Follow Ravir t.
Unfollow Ravir t.
Share Review
Report Review

Good product!
July 5, 2017

I would like to recommend this website to all my besties.
Life long guarantee and good product.
Best price to buy all peoples

Date of experience: July 4, 2017
Illinois
1 review
3 helpful votes
Follow Cheyenne F.
Unfollow Cheyenne F.
Share Review
Report Review

Not going back.
June 30, 2017

Went in and got some wheel bearings for my 2002 Mazda and the guy recommended if we replace one front one, we should replace the other front. So we bought two bearings and the greese. Guy was helpful and nice. Downside. The bearings were junk took them to two mechanics and they told me to never go back where I got these. They broke instantly, won't take them back. So now in the same boat I was in got to get more and re do my car.

Date of experience: June 29, 2017
Ohio
2 reviews
0 helpful votes
Follow JOHN S.
Unfollow JOHN S.
Share Review
Report Review

I HAVE BEEN BUYING AUTO PARTS FOR MY BUSINESS FOR OVER 30 YEARS. I HAVE USED AUTOZONE, ADVANCE AND AUTOWORKS AUTO PARTS STORES. ABOUT FIVE YEARS AGO, I STARTED USING O'REILLY AUTO PARTS AND NOW HAVE THE BEST PARTS STORE IN MY AREA, VAN WERT, OHIO. THE CUSTOMER SERVICE IS EXCEPTIONAL AND THE MANAGEMENT GOES ALL OUT TO PROVIDE ANY TECHNICAL OR PRODUCT INFO AVAILABLE TO ENSURE QUALITY PARTS. O'REILLY IS THE BEST AND HOPEFULLY HERE TO STAY FOR YEARS AND YEARS TO COME! GREAT JOB TO J. D. AND ALL THE GUYS AT THE VAN WERT; OHIO LOCATION.

Date of experience: May 29, 2017

From the business

Better Parts... Better Prices... Everyday!


oreillyauto.com
Founded in 1957
Springfield, MO, United States