Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Great service and a very friendly and efficient staff. Will definitely recommend them to all who need glasses. A 5 star experience.
This is my second order and I am presently surprised, my first order took 3 weeks which I did not like, But the quality of the glasses were fantastic.
So, I choose to order again, I noticed that they have now started 24 hour dispatch of orders. I wanted to try, I am glad I did, the glasses we shipped out same day and they reached by post in 3 days. Now that is how one should buy glasses form now on.
The price and quality was never a problem for me, but the express delivery is customer care at a totally different level.
I ordered glasses with my new prescription 4 weeks before my holiday because I needed them to be able to see on my holiday however they did not arrive before my holiday and kept saying 'they will arrive soon'. They day before my holiday when they still hadn't arrived I had to go to an emergency optometrist to get a set, this ended up costing me a lot more than even normal glasses. When I emailed Optically after I got back off holiday they did not reply.
Since writing this review, I received a reply from Optically offering a partial refund of $13.60.
Delivery was very quick, but even though frames were advertised as available they were unable to supply the frames I wanted. The replacement frames are not as good as expected but lenses are good. Service and dispatch was great.
I tested 4 frames originally, which was nice, the box coming quite quickly, within 2 days if I remember correctly. Returning the packaging with the chosen carrier was weird as the website, local number and 0800 number didn't contact anyone. I had to email support to arrange the pickup. Still, wasn't a huge hassle.
My first order took maybe nearly two weeks. However when it arrived the prescription felt off. Now, technically the prescription process online was correct and legit. It turns out, the prescription I got from SpecSavers didn't have a PD value which was what was causing my prescription to feel weird. Once I had this measured I told Optically and they generously collected my glasses back and dropped the correct prescription in as a top priority. Now the specs are great.
So essentially, this process is smooth and clean assuming you get all of the relevant data and Optically gets it within their system. I do not recall having the option to put that in their online form though. Maybe someone can correct me.
Long story, short. It was a longer process that I would have originally imagined but my experience may be a bit of a one off. Would still recommend them as they were exceptionally accommodating through the progress.
Pleased with the glasses and its delivery with in the specified time frame. Would definitely buy again.
Great product and a great price, only gripe I had was the frames don't sit on my nose perfectly - a little high. Other than that very happy.
I was very pleased with my purchase from Optically. The glasses were made and delivered within a great time frame, better than my own optometrist, The site is very easy to use for a non online shopper. Jenny H
I purchased my glassess in may i was i bit unsure about buying online but i recieved them and was totally amazed. I then had the arm brake off and without any hesitaion they instantly said we will repace your glassess. I mean replace with new prescption lenses and also making then lighter tint than i ordered AMAZING. THANK YOU TO EVERYONE THERE I WILL BE BACK AND TELLING EVERYONE
Can't say much more. Brilliant for people who don't live in big centres, no need to rush to pick frames on the day. Truly awesome. Thank you.
I needed a new pair of aviator glasses and ordered a pair from Optically. They arrived quickly in a free case and microfibre cloth. I like the quality of these glasses. They do not feel cheap at all even though they only cost $44. I also like that they offer a 90 day unconditional return guarantee.
My glasses were made using Safilo frames which I've never had any trouble with.
The lenses chosen for a progressive prescription were Kodak Digital Unique. I provided both the opticians measurement of my PD and photographs of a front on view of my face wearing glasses with similar sized lenses marked for the pupil position.
The results for the user are visually excellent with a good range of viewing distance range especially in the vertical plane and compare well with Hoya lenses of the same prescription. The only downside is a thickened bottom edge to the lenses when compared with the equivalent Hoya lenses. The top edges are the same thickness as the Hoya lenses but the lower sides and bottom edge are noticeably thicker for an almost identical refractive index plastic.
The coatings seem to have the same effectiveness as the Hoya coatings I'm used to (long term durability remains to be seen) and the fit of the lenses to the frames is excellent.
My glasses came within one week, they are really light and comfortable to wear, plus the style of them is unique so I've been getting lots of compliments! The lenses are good quality too. I like the filters and size guides on the website as it made it easier to find the style I was looking for.
Received my glasses within a week
Trendy and so comfortable to wear
Lots of styles to choose from and affordable designer brands.
I got a great pair of glasses from optically, they were only $30 inc postage and came within two weeks. I used to online trying on tool where you use a photo of your face, which gave me a good idea of what they would look like on. When the first arrived intiogunt they were about large but I soon got used to them, and now I love them! I have also received so many compliments, no one can believe how cheap they were. Would definitely ship again
I recently got a pair of prescription glasses from optically.co.nz and was pleasantly surprised by the wonderful and quick service, the huge range of products and really affordable prices! I really love my glasses and the quality is great! I will definitely be back again!
Very easy to order, and they keep it simple and also have a chat line for any xtra help. Great Site. Will order again and recommend to my friends and family.
Delighted with the low price, and the look and feel of the frames. The lenses work fine too. ONly downside - after two months my sunglasses frame snapped around one of the lenses, after they were lightly squashed in my breast pocket. Am being sent a replacement pair now though, so all good.
Received new glasses very promptly. As this was the first time I have purchased glasses on line was pleasantly surprised.
So many options and caters to all budgets. My glasses arrived in less than two weeks and perfectly matched my prescription. Great service and greay products. Will definitely be ordering again.
