I placed an order on September 2nd and did not receive it until November 4th. I emailed with customer service numerous times askin when it would arrive as I was not told pre-orders don't ship out right away. Eventually I was told it was on back order. I then turned around and shipped it back for a full refund on November 5th. I checked my tracking number towards the end of November to see that they had already received my order and had it for roughly 2 weeks. I emailed customer service asking them about my refund and I was told that refunds don't take place until the beginning of the month. It is now December 18th and I have not received my refund. I have emailed customer service multiple times and keep getting told that they will look into it and process my return ASAP and they have not. I have messaged the owners instagram page along with the business Instagram page and they have "seen" it but have not replied. I commented on the fb page and they have now turned off my ability to comment on posts. I DO NOT recommend ordering from this company as they are not true to their word when it comes to returns/refunds. I wish I would have googled the reviews prior to ordering and it now makes sense why they don't have a review option on any of their business pages. Below is the last email I have received a response on and that was dec 10th.
Hi Britnie,
I'll be happy to look into this for you, can you just help me understand before I look into this in the warehouse for you, did you ship the entire order back, and were you hoping for a refund or exchange on the item/s?
Xoxo
On Sun, Dec 9,2018 at 9:13 PM britnie lee wrote:
Please see the attached email that I sent November 14th stating that you guys received my order. You guys replied November 15th stating refunds happen the beginning of the month, it is now December 9th and I have not received my full refund. I would like to know when I will see it back on my credit card as you have had my order back at your warehouse for a month now.
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I've ordered clothing from Obviously Chic twice. The first order I didn't have any issues. The clothing I ordered arrived within a week or so, and the clothes I received were what I ordered. The second time I've had nothing but problems. It was a BOGO pre-order. It was a week after it was supposed to ship, and I hadn't gotten a shipping notification. I got in touch with them, was told they had issues with their supplier and it would be shipping soon. I eventually received one of the two shirts I had ordered, and all I got was a handwritten note saying the second half would ship later. I waited a week, and after receiving no info I contacted the company again, as my order history on their website stated that I had received my full order. Again, I was told supplier issues and it would ship soon. When I finally got the shirt, it was the wrong shirt. I am now in the midst of trying to figure out how I can either get the shirt I ordered, get a different shirt, or get a partial or full refund. So far I have sent them 7 emails trying to get these questions answered. While they're responses are very polite, the fact that I've had to ask the same questions over and over, makes me think that they are very deliberately unhelpful.
When I originally ordered from them I read mostly positive reviews prior to ordering. In light of my experience this time I around, my thought was to leave a review and cut my losses. When I tried to do that I found that the review sections from their Facebook page and their website had been removed. I asked them specifically where I could leave a review, their response was that their Facebook page is "a place of positivity and to connect with customers". My thought in regards to that is that Obviously Chic created positive customer experiences, they would receive positive reviews. I think it's very telling, that after a google search of reviews on this company this is the only place that I could find them. They present an image of a small, local, customer service driven, "I'm just a normal girl trying to provide unique clothing" type of company. That may be how they started, but that's not the type of company they are now.
I do not recommend ordering from them.
In response to Obviously Chic's response: I did email your customer service, exhaustively, as per my account above. Posting this review was a last resort given my terrible experience with said customer service. In regards to your facebook page, my comments or very helpful to your prospective customers and should be openly received by your business as feedback to improve your business model. My comments are not unkind, simply a recount of my experience with you. If you view my comments as not being positive, I suggest you turn the lens back on yourselves ask how you could have provided a positive experience. And, since you brought it up, deleting comments and silencing voices does not lend itself well to connection or empowerment.