I arrived prepared at 3:00 PM for 3:20PM new patient appointment that I had for weeks. In the prior 14 days I had received no less than 8 text message reminders and 4 telephone calls reminding me of this appointment. At check in, I signed necessary documents. They asked that I place all medications I brought with me (only 1) in a basket for their review. I declined. I sat down in the waiting room. By 3:30 PM I had not yet been called in. I inquired as to how far behind the doctor was. At that point, the receptionist went into a closed door meeting with someone. At 3:45 PM Vivienne (her card states she is an Outreach Executive) pulled me into a closed door meeting to advise that I was supposed to meet with a new patient Admin prior to meeting with the doctor*. That the Admin left early. That the doctor is running 40-45 minutes late and that they close at 5:00 PM. I stated that the expectation is I would be out by 5:00 PMwith a 3:20 PM appointment for which I arrived early. I feel like she quickly realized the gravity of my statement, i. E., 1 hour and 40 minutes is plenty of time for a new patient appointment and shifted tactics. She then stated my appointment was at 3:40 PM. I corrected her and advised it was at 3:20 PM. She again attempted to convince me my appointment was at 3:40 PM. I then offered to show her the myriad (no less than 8) of text messages or phone call messages (no less than 4) confirming my appointment as 3:20 PM. She then quickly backtracked. All the while - more time is being wasted. I asked Vivienne if i was going to be seen today because if I wasn't... I was going to leave. Why would I just sit around for more than an hour if my appointment wasn't going to be honored? She advised I was not, but got up and offered to give me a tour of their clinic. I politely declined and left. I had looked forward to this appointment for weeks. PCP of 30 years just retired and I was hopeful I would find one at Oak Street. After this experience - for which I drove an hour each way - I doubt I will return. Although, I was fully on board with doing so until Vivienne attempted to convince me my appointment was at 3:40 PM. Not certain why she did that, but her trustworthiness immediately evaporated by her doing so. Why would I frequent an establishment that isn't trustworthy. More than 3 hours of my busy day - wasted. *As I write this - I thought of something else. I reviewed my recording of the interaction with Vivienne (one party recording legal in my state). During the entire conversation, I referred to the individual with whom I had an 3:20 PM appointment as a "doctor" several times. And Vivienne never corrected me. Not once. As it turns out, the "doctor" with whom I had a new patient appointment was in fact NOT a doctor. But a nurse practitioner "NP". I am flabbergasted by this. BEWARE!