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Nasty Gal Reviews Summary
The company has received mixed feedback from customers, with some praising the quality and uniqueness of its products, particularly in terms of fashion appeal. However, a significant number of reviews highlight serious concerns regarding customer service, including delayed shipping, unresponsive support, and difficulties with the returns process. Many customers report feeling frustrated by a lack of communication and inadequate resolutions to their issues, leading to a perception of the company as unreliable. Overall, while product quality may attract buyers, the customer service experience appears to detract significantly from the brand's reputation.
This summary is generated by AI, based on text from customer reviews
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Dress arrived quickly (but I did get stung with charges by HMRC)
Dress fitted well and I was pleased with it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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