Nasty Gal

I want to start off by saying I rarely ever write reviews. This experience with Nastygal was so frustrating, it warranted me registering for an account to write this. So, It's been awhile since I've shopped at Nastygal. Last purchase probably made 5 years ago... recently bought a few items for an upcoming vacation. Was incredibly disappointed they had sent me the incorrect bathing suit top. To top it all off, the material for all items I ordered was VERY cheap quality. Frustrated with receiving the incorrect bikini top and customer service not getting back to me quickly to correct this, I wanted to return my whole order. Sadly, I did not think anything I purchased was worth keeping. Sizing was not consistent and also off, material was cheap, nothing was quality about my purchase. The bathing suit was okay, just a standard two piece. I would've kept that had they not sent me the wrong top. Fast forward to customer service finally getting back to me, they mentioned I could return the bathing suit but could not exchange it. I had to repurchase and place a new order for the bikini top (that I had originally bought) in order to receive it and to top it all of, pay for the return shipping costs. No apologies, no nothing. Eventually, with enough photos of proof and constant requests, they ended up covering the shipping costs. So throughout the next month, I track my order so I can anticipate my refund. It took a month plus for them to finally refund me and that's only because I reached out to customer service again and resent them photos of my tracking info. They tell me to reach back out after 28 days. I reach back out after 30+ days. Finally got refunded. How it took that long for my refund, I do not know. Probably would've taken longer had I not tracked my order. Overall, TERRIBLE experience. One of the worst online shopping experiences I've had by far. Towards the end as well, no ownership or sign of being apologetic whatsoever for such a dissatisfying customer experience. TL; DR - don't shop at Nastygal if you're looking for terribly slow customer service and poor quality clothing... also if you're looking to expect incorrect items shipped to you all the while you as a customer has to make sure you do the legwork to get issues and refunds corrected.

This is the absolute worst clothing store I have ever purchased from. Do not purchase from them unless you want all of your clothes to arrive late, poorly made, and absolutely unflattering. It it genuinely pure $#*!. I was so excited for my clothes to arrive for my birthday only to find that nothing looked as it did online. To top it off I had another package that was meant to arrive today( that I was already dreading) only to have it not deliver. When I tried to reach out to customer service they took forever to respond, were incredibly unhelpful, and pretended to care for like a minute. They also expect you to pay for shipping and tracking for returning items. A pure tras company with a terrible customer service ethic. Save your money and purchase from Zara or topshop where at least you know you can get some quality.

I'm writing this with big sadness I remember first time buying from this website like 5 or even 6 years ago. I never had to do return this is the first time and the experience that I'm going through is horrible nasty! Talking to them in emails a whole month for items they received long time ago giving me stories about yes yes we got it but now it's going to UK wearhouse excuse me? Why do I care? We live in USA I had it ship to usa not UK. Than asking me for proof of my shipping Receipt with my credit card info for proof of return when I already send my order number and tracking we all know u got it! Smell and feel as a scam very sad that such a big company treat the clients like this NASTY!

When Nasty Gal opened, I was a regular customer. I enjoyed their cutting edge clothing, great service and good quality. Unfortunately they now think that making everything with the word "$#*!" on it makes it somehow classy. To promote clothing that is offensive and disrespectful to both the wearer and the person seeing it makes no sense.
I was recently at a restaurant with my husband. The person in front of us was wearing a shirt that said "$#*! you" in big bold letters. This was a family restaurant. My husband mentioned it to the manager who asked the person to either turn the shirt inside out, get another shirt or leave. As you can imagine from somebody that would think it is o. K. to even wear that shirt, he put put up quite a squawk and threatened my husband. He was waiting outside for us as we left the restaurant and got in my husbands face. Bad mistake!. My husband is a pretty mild mannered guy but was pushed too far. He picked the guy up, put him in the dumpster and latched the lid! (Then the police arrived and arrested the guy for disorderly conduct... AFTER they got a good laugh out of it!) Unfortunately, that's where a lot of the Nasty Gal clothing also belongs!

Nasty Gal EU Shipment to Denmark
1. You pay
2. They send an email with a tracking number from Aramex, saying that your order was " Dispatched"
3. The tracking number from Aramex never updates, only shows: "Record Created"
4. The package was never sent
5. They inform you that the package returned to them: wrong address or wrong info
6. You know that your address is OK that is not an excuse... is a scam
7. Obviously, Nasty Gal refunds you the money without the shipment money.
8. They expect that you never claim the shipment money... they want to keep it
9. Please claim the shipment money, don't let them steal your money.
10. If you want to buy anyway pay with paypal.
11. Nasty Gal never answers your questions with honesty, don't believe in them.

`ve placed 2 orders with them in the last month, hoping to get them by my birthday, on the 14th of March. The order was supposed to reach me in 5-7 business days, being shipped from the UK to Romania. The delivery company is a no-name, Aramex. Once the order was processed it was dispatched and I was provided a shipping tracking number on Aramex`s website (https://www.aramex.com/track): *******6850 & *******5963. These order have never been updated and show as Processing.
The first one was done on Wednesday, 21 February, 2018 and the second one on Wednesday, 07 March, 2018. A week after the first order, I emailed Nasty to tell them that Aramex`s website did not update and asked them to follow up with them. They said I should wait a bit more so I did and nothing happened. When I made another follow up, they got back to me saying that they processed a refund. But I did not ask for one, I would have rather them send the package again, or simply just ask what I want to do next. I am very familiar with this sort of operations, as I`ve been through them on other websites, such as ASOS, which have an excellent, solution oriented customer service department.
Then, I begun to do a little bit of research and discovered they have a total lack of transparency. There is no phone number to call, the reviews on Facebook are disabled and they deny you the right to talk to a manager or file a formal complaint. Going further into depth, it looks like they are on the brink of bankruptcy, thus all the discounts. But they don`t even want to sell, they just take your money, do not ship out the packages and hope that you won`t request a chargeback so they won`t give you your money back.
I was happy to see that my money was refunded, but not until I threatened them with a chargeback. So I decided to give them another chance. So I placed a new order on March 7 and immediately emailed them to make sure they got it and it will be shipped this time. They confirmed everything was in order so I called Aramex and talked to one of their manager`s (if indeed) Nour Erekat. She said everything was in order this time and confirmed that the package was on its way to them. She said I can email her at any time to check for updates. It was pretty difficult to get a hold of a manager at Aramex. I provided them with the shipping tracking # and they said they do not handle my package and they will send a request to the correct dept to contact me. That`s what they said the first time and no one got back to me in regards to my first package.
So I called in 3 times and asked for the department`s phone number. The first time, they gave me an invalid number, the second time, they gave me the number of the postal services in New Zeeland and the last time they gave me the general inquiries phone number and I kept asking for a manager until they gave me Nour.
So, they days have passed and nothing was updating on Aramex`s website. I kept emailing Nasty and Nour, but they couldn`t/ wouldn`t give me any relevant information, they just told me to wait and see what happens. So this morning, I called Aramex again and managed to talk to Nour, which confirmed they did not receive the second package either.
I emailed Nasty to ask for a refund plus an extra 20 Eur that I lost on the conversion from RON to EUR. I am now certain this was a scam and do not recommend this website to anyone. I just want my money back to invest it in a much reliable website.

I posted the following message on their Instagram account: THIS IS A SCAM! DO NOT ORDER FROM THEM! I placed 2 orders with them and they didn`t ship any of them! There is no phone number to call, they do not offer solutions, just excuses. They are on the brink of bankruptcy and try to fool as many people as possible, while they still have time
I manage to post it on their last 3 photos, but then they blocked me. You cannot post reviews on Facebook either as the option was disabled.

Nasty gal will send you items packaged horribly so if you order something that could possibly brake it will. Also if you try to clean it yourself they automatically will not give you a refund NO MATTER WHAT. They take a consumer trying to do the right thing and punish them. Nasty gal will send you items packaged horribly so if you order something that could possibly brake it will. Also if you try to clean it yourself they automatically will not give you a refund NO MATTER WHAT. They take a consumer trying to do the right thing and punish them.

I ordered 6 items, most of them were really cheaply made and looked nothing like the site depicted. I returned the items for a refund following the procedure to a tee on (keep in mind, returns are not free, I had to pay for the shipping)

I returned the items in NOVEMBER. It took me 8 E-mails and 3 months to get my refund. They offered absolutely no explanation, no assistance and honestly if I had not followed up as much as I did I would never have received my refund. I WILL NEVER SHOP THERE AGAIN!

I asked my friend who ordered from this sit about her purchase and she said she did not recommend this NastyGal specifically because they sent her the wrong size... Well I decided to try it any ways and I ordered a 6 and they sent me a 12! OBVIOUSLY way too big and the quality wasn't that good either... Also ordered faster shipping and it still took like 4 days longer than it predicted and what I payed for... Ridiculous. I do NOT recommend.

After receiving 4 pieces of your knit clothing, I was surprised that none of them looked like the ones seen on photos in the website.

But that is not the point of why I am writing this review. The fabrics from these clothes were astonishingly scratchy, and the worst part was getting textile contact dermatitis, hours later from trying them on for a size check. I know, because I was diagnosed by my dermatologist the day after developing rashes on my back and all over my chest.

I had to throw all these new knits away.

I am horribly disappointed. I will not recommend, and will never buy from nastygal again.

I was a first time buyer from NastyGal. I saw they were having a 70% sale with an extra 30% off code so I decided to place an order on 12/30/17. I ordered a total of five items: 3 dresses, a backpack, and a lipstick. As soon as I placed my order I went online to check their reviews and to my panic, majority were negaive. I thought the same thing would happen to me (like getting wrong items, items missing, poor quality, unable to track my package, ect.) and I was about to cancel but I decided to take a chance because I really wanted my cute items. I was able to track my order with the tracking number they gave me. My order came on 01/08/18 and I recieved all my items. One of the dresses was thin material but I didnt really mind. Other than that, my other items were great quailty and all the items looked exactly liked the their pictures online. I was satisfied. If you're a first time buyer for NastyGal, I say take a chance! They have really cute items and are always having sales. I would definitely order again! I mostly just wrote this review to give a peace of mind to those wanting to buy from NastyGal, as most are negative. I really like NastyGal :)

Ordered a bunch of stuff of Nastygal (which I successfully returned and got refunded, the only positive) the quality of the garments was horrific, as a sewer myself I could pinpoint the seams not being lined up correctly, uncentred prints on the tops and poor quality fabrics. Huge wake up call to never again support the fast fashion industry, I would hate to think what their factories are like if the quality of the clothing is at that bad of a level, hope it isn't small vulnerable children sewing the clothes. Think twice before you support a fast fashion horrendous quality clothing brand, I was disappointed in myself for getting sucked in.

I have recently received my Nasty Gal Order. The vegan leather boots I ordered were for size 8, but they sent me size 6. It even has size 8 on the invoice. I am worried that if I return them I will not get a refund, after reading these reviews. I would really like to receive the boots in the size I ordered without extra cost.

Do not use the return label that comes in the package. You might not get a refund and you will lose the case with the bank you used to pay for the purchase if you have to open a claim. I have gotten some refunds using the label but not the last 2 orders I sent back. The label they send has a US return address but the company is based in the UK. Because of the address discrepancy it will appear that you sent the return to the wrong address. Thats what happened to me. After about a month, I received confirmation from Nasty Gal that the 2 returns were received but they never issued a refund for either order. Contacted them and didn't get any real answer as to why I did not receive the refunds. So I opened cases and provided all the proof I had that they received the items back but because of the items being returned to a different address than Nasty Gal has listed for their company, I lost the cases. PayPal did contact the company to verify that they received the items back, and big surprise, they never responded. If youre not happy with your purchase my advice is to go through you financial institution to do the refund. They will let you know where to send the items back and you will not have a problem getting refunded. That is what PayPal advised me to do on another order I placed that I wanted to send back. Im confident that I will at least be funded for that last order.