Nasty Gal

I started shopping at Nasty Gal in 2011/2012 and used to shop there religiously. However, I've noticed their service has gotten progressively worse. They used to do free shipping for orders $50 or more, now it's $75 (such a strange number, and always hard to add up to get that!). Their return/exchange service also changed -- used to be no questions asked and get refund on your card you used. Now you only get store credit if you want shipping waived... How irritating. Even worse, I got a defective dress (stitching was uneven) in the mail today so I contacted them for an exchange. I think they make it a hassle now so customers wouldn't bother returning items. In this case, they told me they'll let me return it with shipping waived; HOWEVER, because I got the dress on sale, they're telling me to purchase it at FULL price and I'll get "refunded" with store credit. Yeah, right. It's a total ploy to get customers to spend more money. In the past, if I wanted an exchange on an item that was on sale, they'd honor it in a heartbeat. I totally DO NOT trust them. Another example in the past, in 2012: I got shoes that were damaged from the rain en route to my house and they happily allowed me to return it -- full refund, and shipping waived.
And get this -- with the recent dress defect, they're asking me to take a picture and email it to them to "make sure the other dresses in the same style are not defected." Um... isn't that what quality control employees are for? Shouldn't you send someone at the warehouse to check the dresses, not a customer? It's like if you're shopping at a store in the mall and noticed a dress you bought is defected and then the sales associate tells you to go to the rack where you got the dress and check if the other dresses are okay. (and just the record, I did describe what was wrong with the dress through text to the Nasty Gal agent) It just doesn't make sense for me to do all this extra work for a simple refund (and now, writing this review).

What happened to your service, Nasty Gal? I'm not surprised I no longer really shop there anymore, when I used to buy something literally every other week. Super disappointed.

I mainly only look out for sales now, because items are definitely overpriced. You can google the item you're looking at and see it cheaper elsewhere.

Do not order from this site. They do not deliver what it states clearly on the website.
I order some items and requested to be deliver overnight it was a birthday present.
I call costumer service and I was assure that I will get the items next day and surprise.
Nothing happen they told me if was not shipped. They ruin the fact that not only paid for overnight shipping but placed the order before 1pm as clearly stated on their website to be shipped the same day. They lied to me saying it will be arriving the next day.
Stay away from this store. There are other stores that have much better costumer service. Thank you nastygal for ruiniing the surprise to my friend.

Really very BAD and unpleasant experience. Horrible customer service, I was shocked that nowadays you still can find places who don't value their customers at all. Such a shame as I was so happy and excited when found this website for the first time as they claim to stock some of my favourite brands. Would never recommend to buy anything from them. Check the brand and search of other retailers as most likely you will be dissappointed.

Well I paid for a blazer which is worth AUD75. The shipping is ok I received the item in time. But, the quality is really poor it looks like something worth $20 nothing more. I returned it and I was patiently waiting for my credit. They confirmed that they have received the returned item already an I was told I should wait for 3-5 business days for the credit. The got those response over and over as I was explaining to each and everyone who gets my email that I have returned it provided the tracking number (several times) and was told several times to wait for the credit 3-5 business days. I was a bit irritated cos the customer agents were not reading the thread that I need to be like a parrot just to get my money! So they said they did returned the money and I called paypal and they can't find anything from this Nasty Store. So they file a claim for me! The next day the Nasty store offered the credit through my dispute on Paypal. Will never buy from this nasty store again!

This website is highly dubious. I made an order and they emailed me a day later saying that they needed a photo of my credit card and a picture of my ID! I have never been asked for anything like this before when shopping online and it has never been a requirement. They then cancelled my order as I didn't reply within a day. A complete scam.

I ordered a dress for an event and unbeknownst to me, the order was canceled because the dress I ordered was actually not in stock. I emailed costumer service and they apologized in what seemed to be an automated message and thus insincere. I went to the site to add my name to the email list so that I could be informed if it was to be back in stock and there were 2 dresses in my size "available"! Who knows if they actually exist but I found it irksome that my order was canceled when the site says they have my dress in stock. Overall, you may order something that is canceled without any sort of apology on their behalf unless you email them. I would not recommend this site because they clearly lack in costumer service.

It was totally different from what I saw through the web page. They put that the width of a bag is 10" but when I measured it, it was 7"

DO NOT BUY! RIP OFF DELIVERY CHARGES! WEBSITE MISLEADING!
I will not be buying from thiswebsite again and will endevour to make sure that other people from the UK are aware of business pitfalls!
My experienec: I was surprised to have to pay £50 to receive my order given that their website states that orders over $150 have free shipping. This offer of free shipping encourages the customer to buy more products than they otherwise might in order to take advantage of this offer. Their website states - charges MAY (yes that is a mght) be incurred by over seas customers. I felt that the way that their website displays this offer is misleading. I suspect that they have many customers from the UK who have fallen foul of these charges. I suggest they make this clearer in future.

Beware this site may show an American address, but all items ship from China!

Bought a dress on line for my daughter. It didn't fit so I returned it the next day. I was told it would take 7-10 days from the time they recieved it to get my refund. Three weeks later and several phone calls later I still have yet to receive my refund. Their customer service is awful at best. I even have the UPS tracking number telling me when the dress got there and their "customer service" rep basically told me "tough luck". Don't shop here.

Customs and duty fees are disgusting. I ordered a trench coat and a dress which came up to roughly $170. That was already super expensive. I had to pay $70 more for customs and duty charges. It's not worth it if you are outside of the US. The jacket is beautiful, but the dress was such poor quality, and the size was horrendous. Shipping was quick, took 4 days. This website is super over priced, only bought the jacket because it was impossible to find one like it in stores. Only bought the dress to receive free shipping (Free shipping over $150 USD).

I live in Ireland and had to wait over 6 weeks for my order to deliver, I ordered from the US plenty of times and the max I have had to wait is 3 weeks. When my order eventually arrived I was charged over 100 euro in custom fees, an absolute disgrace of a service! I cant underrate this site enough and my friend had the exact same experience with the customs charge. Nasty gal should sort this problem out pronto!

Customer service is down the hole and they have a bad habit of cancelling parts of your order and dispatching it without a word to you. This is the second time something like this has happened and they do absolutely nothing to try remedy the situation nor give you a choice in the matter.

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

My experience with Nasty Gal was HORRIBLE.
First things first, I'm in Australia. Conversion rates and shipping fees were already steep. That being said, I loved this pair of shorts, so I made an order.
First mistake of Nasty Gal - I didnt get a tracking email. I waited for weeks for my order and to no avail, so I eventually contacted the live chat and after speaking to a customer service person (who, to be fair, was actually quite lovely) found out that my package had been delivered to the WRONG STATE! So i thought, okay, maybe you can resend the item to me... nope! Out of stock in my size (as it was a sale item)... I eventually (three weeks later) got them to give me a refund.
Time passed, and my friend wanted to do an order so she asked me if there was anything I wanted and we could share shipping rates. I checked my shorts and I thought it was my lucky day! They had come back into stock in my size! I asked her to add them to her order and thought that FINALLY I would have these shorts I had been coveting for the last 2 months.
When they arrived I could not be more excited. But boy, was I disappointed.
The colour and quality was nothing like the photos on the website. They were at least two sizes too small. But the worst thing was a GIANT hole in the crotch when the stitching had come undone. I don't even know why NastyGal even sent the item it was obviously not in new condition.
So my friend had to request a returns form, and to organise for a courier to pick them up to return. Luckily I did not have to pay any return shipping fees.
I am currently STILL waiting for a refund on this item though, despite it being at least a month since I sent it back.
This is appalling and I will NEVER EVER shop with nasty gal again.

They have changed their carrier and they now charge extreme custom fees outside the US. My package was shipped to the UK (where I live) only for it to go Germany and come back so they could charge more fees. When I contacted Nasty Gal, they were extremely unhelpful and said that it was clearly listed in the terms and conditions that 'fees may vary by country'. Was a good customer, now will never buy from again!

Disgusting prices I got custom charged 22 quid for a stupid necklace which costed me 36 pounds in total and before you all think oh ull get custom charged my item is tiny and doesn't even weigh much so I don't get how the hell they calculated that with the stupid fee. If you live outside of the US don't bother ordering from nastygal I'll stick with asos I wish I read the reviews before ordering

Worst online shopping experience ever! The dress I ordered was not only expensive, but the quality was crap! Nothing like what was pictured on their website. I don't think they deserve any stars!

Only after you order earrings you receive and want to return do you find out that you can't return earrings. It says on the order slip that you can't return hair accessories, intimates or body suits. It says nothing about earrings. When you contact them for a return slip, they tell you that it says in a different place on their website that earrings can't be returned. They advertise that returns are easy. Not my experience.

I've been a NastyGal customer for a while now and I've loved their products. I normally buy from them every couple of weeks and check their website constantly to see what's trending or what's new.

Most of the orders I have received from them within the past 2-4 months, the garments have had holes in them. I'm a sewer, so most of the time I will fix whatever is wrong with the garment and go on my way. I ordered a bathing suit from there, opened it up out of the plastic, and there was huge hole in the bathing suit bottoms, the seam was basically falling apart, so I had to repair it myself.

The problem with this is that NastyGal is not Forever21, their clothes should not be this bad of quality. I'm at least spending $80-120 per item of clothing, and whenever I receive it, it's damaged. I invest a lot in the pieces I order off of NastyGal and spend a lot of money monthly with them, and it honestly sucks to get clothing over and over again that has a hole in it.

I contacted their customer service team and I gave them all of my orders that had a damaged piece in it. Because of it being past the 30 days, they could not do anything for me except give me a $12 store credit. I totally understand being past the 30 days they can't do much, but seriously.

My advice is, be cautious on what you buy from Nasty Gal. The quality is extremely poor and I'm not sure if I will buy from them again.