MyTrendyPhone.co.uk

I bought three mobile phone cases from this company. The first was the wrong colour and the second for the wrong model of phone - both my fault. The third was fine and I'm very happy with it. In the meantime I'd returned the other two. Firstly their online returns service that's supposed to give you a returns number wasn't working, then when they said to return it with the order number I did so. Their returns Terms and Conditions say refunds in 2-5 days. 22 days have passed since they confirmed receipt - no refund. Customer services keep saying they're processing it. Now they say that one of them was never received - despite the fact I have an email from them confirming receipt and my own proof of posting. Diabolical! Stay away.

I bought it from the Portuguese franchising but still it was horrible. They advertise the screen protector for Lenovo Yoga Tab 3 as a perfect fit and I received something that is bigger 9mm wider on top and 3mm on the side. Plus t camera hole doesn't even match. I didn't check first and only noticed it while applying it. Contacted support to ask for a refund or send a replacement and they reject it. They say because I tried to apply it they cannot refund or replace. Great so if they send a paper inside because I opened the package I cannot return it? What a bunch of crap. First and last time I buy from them and I recommend you not to do it. Trust me Chinese sellers are more reliable and cheaper.

Full review below but in summary - I have had a horrible experience with this company, who have effectively stolen or lost my phone, so I can only assume it is a scam. If you are reading this wandering whether to use MyTrendyPhone, you should look elsewhere.

So I sent my phone for repair. 2 weeks later and I still haven't heard anything from the company. I have called 3 times to check on the status of the repair, each time being told that the 'technical team' would e-mail me to update me - I never received an e-mail from them.

So, I tried to contact them via their live support/online chat feature on their website. After having my request cancelled a few times, I finally got to speak to someone, who brushed me off telling me "your device is currently in the line of order to be done by our technicians" and "they will perform the repair one of the following days, tomorrow or the next day" - yeah right, 'tomorrow' or the 'next day'. This comes after 14 days of waiting for an update, despite their website claiming repairs are carried out in 3-5 days.

At this point, I demanded that they return my phone immediately with a full refund in to my Paypal account, which they agreed to. They also agreed to refund my original postage costs, for which I had to provide my bank details and proof of postage.

The next day, I have received a refund in to my Paypal account - but no refund for the original postage costs. I am also told that my phone has already been sent back to me. However, despite paying around £10 for the return postage, I have been given no tracking number for the delivery - so I have no proof that the phone has been sent back to me.

Now, I have been contacted by someone else from the company who tells me that their technicians have in fact already fixed my phone and that I need to return the money they refunded to my Paypal account.

What? This is ridiculous. I was told only yesterday that the phone hadn't been fixed. So now, they are asking me for money for my phone - they seem to have no idea where my phone is, whether it has been fixed or whether I will ever get it back.

Great - quite literally the worst customer service I have ever received. It has been 5 days since I last spoke to the company and I still have no idea what is happening with my phone or if I will ever get it back. This is really disappointing - but at least I have the money they apparently 'accidentally' refunded in to my Paypal account.

I sent my phone on the recommendation of there impressive website which i later learnt to be fake.
After spending £148.99 on a screen repair on my sony xperia z ultra they said would be fixed and retured within 3-5 working days... I contacted then after 4 weeks to enquire and i was very rudey told by Joanna Mayor there experienced customer service advisor that they had not recieved my phone although it had been signed for by a C. Mayor? Alarm bell began ringing and then 6 weeks on im told there are no arts available and the 6 weeks on from that the whole phone is beyond repair... Asked them to return my phone which they said they did that day howvever reievred an email 2 weeks later saying the phone is being sent back fixed only to find 3 weeks later its tured up more broken than i sent away as i have photo evidence and i knackered phone... AVOID THESE $#*!S BY ALL COSTS THEY ARENT EVEN BASED IN THE UK AND HAV NO ENGLISH SPEAKING STAFF!