MyPilotStore

I want to thank you for your amazing delivery of my most recent order. Many vendors I've ordered from recently take days to weeks before it leaves their warehouse. I received the order I made on Tuesday, today (Friday). Keep up the amazing customer service. It matters.

Bought a flight jacket based on their phone attendant's recommendations. Turned out the person didn't know what she was talking about and I ended up receiving a flight jacket that was too big. I returned it, at my expense, and they even acknowledged receiving it. It's been over three weeks and they haven't refunded my money. Interesting enough, they erase from their website a negative review I made about them. Bottom line, they give you false info, they don't take responsibility for their mistake, the cost of their mistake comes out of your pocket, and they won't give you a refund.

My experience with MyPilotStore.com was terrible. I paid for 2 day shipping, they sent me a defective product (I took photos), I called immediately, and then at least twice more, sent an email with photos requesting a return authorization, which they dragged their feet on sending, and they failed not only to refund the monies for two-day shipping, they also withheld monies for return shipping. Unbelievably poor customer service.

MyPilotStore did NOT stand by their product, did not communicate timely, did not honor what was promised to me, and kept funds that were rightfully owed to me.

I submitted all of this in a review to their website, and they have yet to reach out, post my honest review, or make this right. In fact, they have censored my review. I have not "flamed" them, but I have written what is true, yet they did not post it.

There is a reason they have reviews disabled on their Facebook page.

Starting to fly again. Ordered about $180 worth of stuff from MyPilotStore. Sectionals, fuel tester and all the things you need to startup again. After 10 days nothing arrived. I checked the website and the order status was something akin to not processed. I called asked for an explanation and the CSR said they didn't know, maybe it was a CC issue. Would I like to talk to a manger? Yes. Waited on hold for 10 mins and they came back and said he wasn't available but he would call me back. An hour later I called again, and was told they didn't know where the manager was... I wrote to them on their chat app, they said the manager would be in touch, at which time they charged my card and shipped my order. The CSRs were totally unhelpful, they didn't upgrade my shipping they didn't reply. I didn't want the order at this point, but since I thought someone was going to get in touch ie "well find out why it didn't go through, probably a CC issue" and deceptively processed the order. Don't by from them, turns out lots of people have had similar experiences

Their website States if you order before 3pm MST then items will likely ship that same day. Don't believe it! They will ship whenever they get around to it. I ordered in EST- a few hours earlier, way before 3pm my time, so waaaaay before 3pm MST. My shipping label for my item was not even printed until about 50+ hours (2+ days later). Ordered an item for a birthday. Would have recieved it in time- now the day is here, and item isnt due to be delivered for another 4 days! Custoner service was of NO help! Very angry!

I chose to buy from MPS because they sold charts that were cheaper by about a dollar and because they offered free shipping for certain items. I decided to get a current and next edition Philadelphia TAC for $10.60 total, and because I bought the current edition I got free shipping on my whole order. It did NOT say that there was a minimum price for free shipping, just that adding one of a selection of items would get me free shipping.

I checked my order status the next day and part of my order was listed as shipped, but there was an added $1.00 shipping fee added. This was AFTER I had approved the $10.60 purchase, and my new invoice listed $11.60. This made me especially mad, since I paid using a prepaid card that I had only loaded with $11 especially for the purchase, so if I hadn't checked my invoice and the purchase had posted I would have gotten an overdraw fee.

I contacted customer service, and ONLY THEN was I told that the next edition chart was out of stock, and that I was being charged because my new total was under $6.

There are a few problems with this:

1. I was never told that there was a $6 minimum for free shipping on their website, only that adding an item from a list of items would make shipping free, and when I originally had just the promo item in my cart (a total of $5.30) I was told I would be given free shipping.

2. I was NEVER NOTIFIED about the extra charge or about the item being out of stock before calling customer service, no email or phone call, it just quietly changed. Increasing the net price of the order is extremely unprofessional and not the way a respectable business operates. Even now the item is still listed as in stock on their website, so others can still fall for the same ruse today (April 2nd, 2018).

3. The bottom line, even barring the other two issues, is that I AM PAYING for THEIR MISTAKE. I made an order and authorized a charge, and because they made a mistake in listing an item as "in stock" when it wasn't they decided to charge me a higher price with no notification. My invoice also still lists the out of stock item as "pending", implying I will eventually be charged for the second chart once it's in stock, along with the first chart and extra shipping fee.

I don't care about the extra dollar, it puts it on par with other chart distributors. What I care about is that they used deceptive practices to draw in business, and their shoddy infrastructure makes it hard to spot. MyPilotStore has proven that they are not trustworthy, and I won't be shopping with them ever again. There are plenty of other chart suppliers out there that I would rather give my business to.

If for whatever reason you still want to buy from these guys, one chart from my order has arrived and it was in fine shape, no defects.

Ordered uniform shirts. Two were too large. They require an authorization to return items. Which took me two requests to receive. The items were returned in their original packaging in the original box they were received as directed. Sent two-day priority mail with insurance and USPS confirmed delivery was made on January 28. Today is February 13 and still no credit has been issued. What a rip off and an unnecessary load of aggravation for this now-former-customer. Back to Crew Gear or Tally Ho for us.