Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MyPillow

MyPillow

2.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate MyPillow?
grey stargrey stargrey stargrey stargrey star

MyPillow Reviews Summary

MyPillow has a rating of 2 stars from 960 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 64th among Bedding sites.

service
388
value
454
shipping
383
returns
280
quality
446

We monitor reviews for authenticity

Alabama
6 reviews
1 helpful vote
Follow Steven K.
Unfollow Steven K.
Share Review
Report Review

Don't buy
April 16, 2023

I fell for the hype on TV before reading reviews. The My pillow 2.0 is no better than what you can buy at any local store for about $10 and I paid $80 for a My pillow. This is truly not a good product and not comfortable. Don't waste your money!

Date of experience: April 16, 2023
Illinois
2 reviews
11 helpful votes
Follow Deborah S.
Unfollow Deborah S.
Share Review
Report Review

I purchased a my pillow at special discount. They must save the rejects for "deals". It has done nothing for me. It's like sleeping on smashed pancakes. No support. No different than cheap ole pillows from Walmart. This pillow is a fraud. Don't use it so in the trash it went. I coulda bought 5 for price of that 1 piece of s***!

Date of experience: April 14, 2023
Florida
1 review
3 helpful votes
Follow Michelle S.
Unfollow Michelle S.
Share Review
Report Review

Refund
April 13, 2023

Very disappointment in customer service. I returned my pillows and they confirmed it and still no refund

Date of experience: April 13, 2023
Colorado
1 review
14 helpful votes
Follow Wayne W.
Unfollow Wayne W.
Share Review
Report Review

Will never order again
April 8, 2023

I have ordered shoes and bedding from My Pillow. Very disappointed every time. They have just 5 star reviews for their shoes. Try leaving any criticism and it will never be posted. They are charlatans as far as I am concerned. Even at sale price the products are overpriced with no returns possible.

Date of experience: April 8, 2023
Colorado
2 reviews
0 helpful votes
Follow JR j.
Unfollow JR j.
Share Review
Report Review

My pillow 2.0
April 7, 2023

I originally left a review on my pillow 1.0 and gave it raving reviews. The 1.0 pillow has nothing on the 2.0 pillow. The 2.0 is a fantastic upgrade in every way. I travel with it at all times because I can't sleep with your average hotel type down pillows, feather, or other foam style pillows. Thank you Mike for making a pillow that keeps me with my neck issues and great sleep

Date of experience: April 6, 2023
Idaho
2 reviews
0 helpful votes
Follow Nicki X.
Unfollow Nicki X.
Share Review
Report Review

Don't wash it
April 4, 2023

I love/hate my pillow. I washed it and it popped...put in dryer. Big mistake. Foam everywhere.help

Date of experience: April 4, 2023
Oklahoma
1 review
0 helpful votes
Follow Erika L.
Unfollow Erika L.
Share Review
Report Review

Flabbergasted
April 1, 2023

I am from Minnesota where My Pillow headquarters are located. I live in Oklahoma now, but being a "Minnesota girl" always, I so wanted to love My Pillow. I have watched the commercials so many times, fascinated by that darn pillow but being to cheap to actually purchase one. I finally couldn't help myself anymore and ordered 2 queen size pillows WITHOUT reading a single review which I always do before buying anything of substance. Plus, he's from my neck of the woods-must be ok right? Ever heard of "Minnesota nice?" Wrong wrong snd more wrong. Never been this wrong. After years of drooling over the commercials for those darn pillows snd feeling a little rich in my bank account, I finally gave in and ordered the "buy one get one" 2.0 pillow special. I was a little sticker shocked when I went online to order the pillows because one pillow was $89.98. I did the math and thought, "well actually they are really only $45 a piece right? Plus, they were offering me a free gift. (How lovely of them, right?) I decided to really splurge and pay $20 for the 2-5 day shipping.(Remember my "rich" bank account? Not all that rich. I lied.) On the (7th) day I was so excited to receive my pillows. Even though the box was a little too tiny to be holding two of the most wonderful pillows in the world, I was still hopeful. Until I opened the box that is. Stuffed into about the size of two quart bags, were my two pillows. For a girl who "typically" likes big, fluffy down pillows my stomach dropped snd I knew right then and there I had made a big mistake. No, HUGE mistake. After unwrapping them I was Flabbergasted at what I wad looking at. I had ordered 2 Queen pillow's with medium fill. The pillows were a bit smaller then a STANDARD pillow and looked to be full of a bunch of lumps. Bunch isn't the word I should use though. There was barely anything actually IN the pillow. Just a few, rather hard lumps. Must be a mistake right? Was there something I was missing? Then it dawned on me I had the famous "bait and switch" pulled on me by Mike. My fellow "nice" Minnesotan. Getting online and reading the reviews on this website, I found out that they were broken up, hard lumps, of some version of foam. But where was all those incredible fillings 'and stuff" Mike spoke about that he searched high and low for? I also read to put the pillows in the dryer. This did expand the lumps quite a bit. (Don't get excited just yet though. These weren't magic lumps). I put them on my bed. I laid down that night and I literally laughed out loud because my head sunk in and formed a round "dent". This wasn't just ny dent through. My sank all the way down to the bed while the two sides stuck way up. I thought Mike said they wouldn't flat Ever. All the umps though (all 6 of them) were spread between the two sides and my head was indeed somewhere between these two sides all the way down to the bed. There was zero support for my head so it was like I was laying flat on the bed with the two lumpy sides doing nothing for me. Who in the world likes to sleep on lumpy pillows? But in my case, I didn't even get the lumps. They were pushed over to the sides. I just laid there cursing myself for not reading the reviews first, mad at Mike. A pillow you used all through your childhood until you graduated High School might resemble this pillow, but your pillow would be loved. Not this one. I think that crack must of done something to Mikes head otherwise why would he be selling this joke of a pillow? He must be also be high to have the nerve to get on tv and sell these things. How are they even still in business is the big question. Everybody, let's get Mike. Seriously though, don't do it. Do not be ripped off because that is what this is. I don't even think they could sell these at Dollar Tree for $1. I so wanted to love these pillows but I am actually really insulted instead. It shocks me ( Yes, SHOCK me) that some (very few according to this website) people love these pillows. There is actually nothing inside the pillows to love except a few lumps. (They must be his circle of friends from his NA meetings I'm thinking). I guess some people like to sleep on lumps because there is literally nothing else in there. I would guess that the Large Fill pillows have a few extra lumps more than mine do probably. I am most definitely returning these pillows even if I end up getting only $10 backs.( Sounds like they screw you in the return process too). Finally, I looked for it and couldn't find my "gift". Turns out the gift only comes after mike screws you out of another $100 bucks. (The old bait and switch again.) Now every time one of his commercials comes on I will be getting mad. (G thanks Mike) He's a great salesman though, I gotta give him that. But the BBB still gives him an F rating. (Do you think it's the false advertising?)

Date of experience: April 1, 2023
Michigan
1 review
0 helpful votes
Follow Dianna G.
Unfollow Dianna G.
Share Review
Report Review

Crap
March 31, 2023

I ordered a my pillow king x 2 about 8 years ago. I was talked into not the standard pillow. It was hard as a rock. I took some of the filling out. That didn't work. I threw it away. Waste of money. I left a review back then too.

Date of experience: March 31, 2023
California
1 review
0 helpful votes
Follow Nada B.
Unfollow Nada B.
Share Review
Report Review

Bad customer service
March 31, 2023

I spent so much money on these pillows. I developed severe allergy from the foam they use. The customer service wanted me to pay shipping fees to return them. Horrible quality & money driven company. I would never recommend them. I threw the pillows in the trash & lost my money.

Date of experience: March 31, 2023
Wisconsin
1 review
1 helpful vote
Follow Rick D.
Unfollow Rick D.
Share Review
Report Review

Zero Stars
March 29, 2023

My order for 1 pair of slippers and 1 queen pillow would've been just under $200 without a promo code. With the code it was still just over $100 which I thought was too much but I trusted the guarantee, Mike's word, etc. When the order arrived in a tiny box I thought they had only shipped the slippers, but no, the pillow was also in there. I ordered extra stuffing/ firm and I got a pillow that looked like it was for a kid that wasn't even half stuffed. If I bend it in half it has barely enough stuffing to put my head on it and this was supposed to be a pillow that costs over $140 originally, give me a fing break! The slippers, also massively overpriced, I could've got at a retail store for $20. I can't send them back as it's about $55 for shipping therefore what's the point?! When I washed and dried the pillow it perked up slightly, but as soon as you put any weight on it, it goes completely flat and my head is laying on my mattress. The box it came in would have similar support that this absolute garbage pillow has, zero support. I won't ever order another product from My Pillow. I feel scammed and am pissed off.

Date of experience: March 29, 2023
Florida
1 review
6 helpful votes
Follow Kiss M.
Unfollow Kiss M.
Share Review
Report Review

I can no longer watch Fox News because your horrible commercials are on 2 minutes ever 15 minute with goofy Mike promoting a flea market of crap products Thank you for taking away one of my last pleasures so you can beat me to dead with your garbage. May God have mercy on you. Jerks!

Date of experience: March 28, 2023
Tennessee
1 review
6 helpful votes
Follow George B.
Unfollow George B.
Share Review
Report Review

Cheap
March 29, 2023

The most uncomfortable pillow ever made even worst by those maddening commercials. Go to Costco they have great pillows

Date of experience: March 28, 2023
Florida
1 review
0 helpful votes
Follow Juli Ferrando A.
Unfollow Juli Ferrando A.
Share Review
Report Review

Love alllll my my pillows
March 30, 2023

I love these pillows we have about 10 in our house. No they don't stand up beautifully when I make my bed but they are so freaking comfortable. And I also bought the travel size they nice thing is if it.has a little too much stuffing for someone I just opened the seam up and took some out to totally personalize

Loading...
Loading...
Date of experience: March 28, 2023
Florida
2 reviews
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Share Review
Report Review

When she passed we took them all. We figured these might be nice pillows. Two were brand new and still rolled up as they are shipped. These pillows are garbage in my opinion. There are chunks of stuffing in one side while the rest of the pillow has zippo stuffing. If you turn it over it just moves and the rest has no support at all. This is the worst piece of garbage I have ever seen in a pillow. Would not buy this for $1.99. For someone to post a good rating on this means they might not have bought a really good pillow, at least as I see it. I hate these pillows, the garbage you buy in Walmart in my opinion is better than this. My wife and I have 4 bamboo pillows that we bought at a customer demo in Costco and man they blow these away, I mean it is not even close.

Date of experience: March 24, 2023
Ohio
3 reviews
4 helpful votes
Follow C. W.
Unfollow C. W.
Share Review
Report Review

I am EXTREMELY disappointed in my purchase of these slippers. Size 6 would have definitely been too small, but the size 7 I received is too big. Even when I put on a pair of thick 'cozy' socks, these slippers slide off my heel which I know will cause a blister. In addition, I am 70 yrs. Old and because of the way they fit, they are potentially dangerous. Very, Very disappointed! I consider them 'defective' because of the poor sizing. I have worn size 7 since I was 16 yrs. Old. I thought 'Mike' was a Christian. SHAME on him for selling wrongly sized items and then dismissing his customers when there is an issue.

UPDATE: After approximately one year, they sent me to their collection company because I disputed the charges with my bank. I filed a complaint with the Attorney General's office, and they resolved the issue. I turn the channel asap now when I see his commercials on TV.

Date of experience: March 21, 2024
Indiana
1 review
0 helpful votes
Follow Sherrill W.
Unfollow Sherrill W.
Share Review
Report Review

Slippers
March 21, 2023

I ordered slippers and they were to big, I asked for and exchange and they said sorry it was a close out sale, so my bad o. Not reading that but if you had any customer service at all they should exchange,they have them still in stock.Now I
am out $41.00.

Date of experience: March 21, 2023
Kentucky
1 review
2 helpful votes
Follow Donald S.
Unfollow Donald S.
Share Review
Report Review

My Pillow slippers
March 21, 2023

I ordered a pair of slippers from My Pillow. When I ordered the slippers they advised me to order a half size smaller then I normally wear, which I did. When they arrived I could not get them on as they were too small. I contacted them and asked them to take them back and send larger size. They said all sales are final and they could not accept my request. I advised them I ordered a smaller size as they suggested and that is the reason they should make an exception and send me a larger size. They still refused.

I'd advise anyone to be very careful dealing with this company. I also had purchased two 2.0 and they were no better than similar pillows at much cheaper prices.

Date of experience: March 21, 2023
Colorado
3 reviews
3 helpful votes
Follow Ree T.
Unfollow Ree T.
Share Review
Report Review

Terrible Customer Service
March 18, 2023

I have never been more disappointed in a company or customer service. I ordered a mattress and foundation from My Pillow. We received the foundation in defective condition. First of all, the parts were not contained and were all over the box and several were missing. Secondly, It did not fit together right, even after watching their video. We decided to rigged it so we could go ahead and use it since I didn't have a bed, having already sold mine. When we attempted to put the slats on, they were about 1 inch too wide for the foundation and 5 inches to short lengthwise (the slats were encased in material). I called their customer service and was asked to send pictures, which I did. They sent an email telling me I could donate the topper, which is not the problem. I called them and spent several minutes waiting, just to be told that they would send a new foundation out. We are in our 70's and live in a townhouse which has 3 floors and FedEx delivered to our garage. We had already carried the box up and were not interested in doing that again. We asked for a refund and they could come get the other one if they so desired. This was their solution: Feel free to donate it to a charity and get a receipt to send to them before sending a refund. I asked: Why would I take all that part, carry it down three floors, rent a truck and take it to a charity for their opportunity to deal with a defective platform foundation, which they will just have to dispose of? The answer: That is what Mike wants and they will take it. That is just ridiculous. My Pillow claims to have the best customer service on earth, yet they don't listen nor understand what the customer is needing when it was their fault the problem existed in the first place. We have given up and have held the foundation together the best we could with braces and our own screws (many were missing from them), cut the slats down to fit the bed and have placed the mattress. This truly is ridiculous and so uncaring by this company and I would NEVER recommend them to anyone, ever. These are the kind of people that make Christians look bad to the world. My Pillow, you should be ashamed of the way we have been treated.

Date of experience: March 18, 2023
Massachusetts
1 review
0 helpful votes
Follow Na C.
Unfollow Na C.
Share Review
Report Review

Cheap
March 16, 2023

"MyPillow" is absolutely the cheapest piece of shyttt I ever saw in a pillow. You'll be better off ordering a pillow directly from China or any part of the world at that. Plus, the guy wouldn't look like someone's uncle that touched somebody. Tks & you're welcome.

Date of experience: March 16, 2023
Pennsylvania
1 review
0 helpful votes
Follow Cathy L.
Unfollow Cathy L.
Share Review
Report Review

No way
March 14, 2023

I bought one when this was new. Nobody out of 8 of us wanted it. I Wish I had my $ back. Don't even know where it ended up? I believe in my dogs day bed.

Date of experience: March 14, 2023
+120
See all photos