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MyPillow

2.0

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MyPillow Reviews Summary

MyPillow has a rating of 2 stars from 960 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 64th among Bedding sites.

service
388
value
454
shipping
383
returns
280
quality
446

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Kentucky
1 review
2 helpful votes
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I bought two pillows and was so disappointed. I felt I was ripped off. Doesn't sleep comfortable at all. I feel like a FOOL for buying them

Date of experience: April 18, 2022
Mississippi
1 review
3 helpful votes
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Customer Service is BAD
April 18, 2022

I returned a pair of myslippers because they were not comfortable. I mailed the slippers back to Mypillow on 3-28-22. The slippers were delivered to Mypillow on 3-31-22. On 4-16-22, I called customer service to find out why my credit card had not been credited. When I spoke to the customer service agent, I gave her the RMA# they had given me regarding the return (this RMA# is their requirement). She immediately belittled me by stating she needed the tracking number. I then informed her I had already tracked the package via the usps tracking system which showed the package had been delivered to them on 3-31-22. She then rudely asked me how is she supposed to know where the package is. I suggested to her that since the package had been received by Mypillow, it should have been opened for return processing and then linked to their RMA# which would show the location and processing info for the return. She, once again, rudely informed me that's not how their system works. She stated that a return could easily set in a warehouse unopened for up to 30 days before being opened for processing! That is, in my opinion, a horrible way to treat a return. I think Mike Lindell should spend less money on tv commercials, and more money on hiring employees to process returns. I will never buy from this company again.

Date of experience: April 18, 2022
New Jersey
1 review
18 helpful votes
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To return a sheet set which didn't fit my bed as it was too large, it cost me $33.59. This included the Shipping of $10.69 to me. I'm very unhappy and they made it difficult for me to make the return. Customer service wanted me to pay almost $10 for them to send me a return label! Even though returning it via USPS it cost me a lot since I also had to buy a box to return it in as the mail bag it came in tore. I will never buy from them again and feel I was ripped off.

Date of experience: April 18, 2022
New York
1 review
0 helpful votes
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I never leave a review unless I feel its warranted, both good and bad. This pillow is great for the current price.

Date of experience: April 17, 2022
Florida
1 review
0 helpful votes
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I bought 2My Pillow from one of the TV shopping networks when My Pillow was still on. I kept one and gave one to my niece who also had always wanted one. We both did everything it said to do first before we slept on them and we both had the same result. They were the worse, lumpy pillows we ever tried to sleep on. It felt like you went to a store and bought some foam and cut it in small pieces and put it in a pillow case. I was telling a friend of mine about this when someone over heard me and said she had gotten one and had the same result. She sent it back the next day. Mine went to the dump.

Date of experience: April 15, 2022
Michigan
1 review
0 helpful votes
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Best pillow ever
April 16, 2022

We bought two, bought two more for our son. 'Love them. We also bought the sheets. Better than our Boll & Branch and 1/2 the price.

Date of experience: April 14, 2022
Minnesota
1 review
2 helpful votes
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I purchased a Firm, MyPillow from Bed Bath and Beyond in 2015 and still use today! I've washed and dried it several times, in machines, and it always bounces back like new with no holes. Very comfortable and stays formed to my head and neck. Reading the current poor quality and chemical smell reviews, I suspect they started using cheaper/different materials in last few years.

Date of experience: April 10, 2022
Kentucky
7 reviews
18 helpful votes
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OMG the My Pillows are great, no more stiff neck, only a good night sleep, my sister loves her she said she sleep good after getting my Pillow

Date of experience: April 9, 2022
Virginia
1 review
0 helpful votes
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We purchased two pillows, one firm one regular. We love both. The firm one really helps with my fiancé's snoring. It keeps him elevated and really reduced snoring, which gave us both a great night sleep. Very well made product. Will be looking at other products.

Date of experience: April 8, 2022
Indiana
2 reviews
7 helpful votes
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My slippers
April 4, 2022

I bought the my slippers and they are comfortable. The add said they would come with a free gift. That did not happen. They also are made in Cambodia which means they were probably made by child slave labor. How sad.

Date of experience: April 4, 2022
Florida
1 review
9 helpful votes
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Lumpy!
April 4, 2022

I was very disappointed in the lumpy texture - instead of the smooth softness you get from feather & down pillows this feels like a bunch of knotted up balls. It was uncomfortable and the the warranty isn't worth much after the purchaser has to pay for shipping to return it. They charged &9.98 for "Shipping & Handling" but if you want to take advantage of their "60-day Money Back Guaranttee" you have to spend more money to ship it back. This was a ripoff!

Date of experience: April 4, 2022
Maryland
1 review
7 helpful votes
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Not here to laud or trash, and keeping any politics out of it. These pillows are OK; nothing special. They aren't four star material (thank you, Trumpies), nor are they garbage (thank you also, counter-Trumpies). They're PILLOWS. Personally, I believe Lindell's hype is just that; he's trying to sell his product. Caveat emptor. Judge for yourself. Personally, I have two, found them to be OK; consumer-wise, a C grade. No better, no worse. They've been relegated to the cabin. Kept 'em, but use 'em rarely, if at all. That's fair and as it should be, and I don't plan on buying more of them.

Date of experience: April 4, 2022
Texas
1 review
0 helpful votes
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Mike! Commmmeee onnnnnnn... get out of the TV ads. I beg you... please.! Yeah We understand... people wanted to cancel you... grrrrrrrr... enough! Dude come on! Be creative In ur advertisements! Ur msgs started to annoy people, atleast me for sure 100%! I WILL buy your pillow if you prove you are creative at least in your ads! OMG! ENOUGH MAN!

Date of experience: March 29, 2022
Texas
1 review
0 helpful votes
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I ordered his pillow it just ok. Not worth the price. My Amazon pillow half the cost is much better. And DO NOR ORDER THE SLIPPERS. MY HUSBAND ORDER them for me for xmas. They are like walking on concrete. Sent them back immediately

Date of experience: March 29, 2022
Arkansas
1 review
0 helpful votes
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Received a robe from family, wished to exchange for slippers. That was October last year, it's now March 2022 and still have not received the exchange product. Despite a return number, customer service seems to be lost.

Date of experience: March 28, 2022
New York
1 review
0 helpful votes
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On 2/21 I ordered a mattress topper. Then on 2/28 the credit card charges started. None of these were charged by me. Never since i had a credit card did i have this problem.

Date of experience: March 26, 2022
Florida
1 review
0 helpful votes
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Best products
March 25, 2022

I have purchased the sheets 400 thread count very nice quality. Also the slippers, the best quality i have seen. Will purchase more.

Date of experience: March 24, 2022
Nevada
1 review
1 helpful vote
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Not good
March 23, 2022

My husband and I just wanted a comfortable pillow we spent a lot of money and we are not satisfied at all

Date of experience: March 22, 2022
Texas
1 review
3 helpful votes
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No value
March 23, 2022

Not worth the money.
Not enough fill because by morning the center of the pillow is flat and uncomfortable

Date of experience: March 22, 2022
New York
1 review
0 helpful votes
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Don't! Before you waste your money. Please don't. Let me be the first to tell you. This product is not good. Can cause problems with your upper body.

Date of experience: March 21, 2022
+120
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