MyChargeBack
Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Reviews (323)
Sale tactics very bad i had already done the call back of funds myself told the bank police no one will help except us dont come back crying to us in 3 months if you dont get your money back so ilet them take the case paid 2230 euro was asked by benji when he could call to set up call back of funds and see my documents informed him this as already been done so he sent two printed out forms from bulgaria with the wrong amounts of the claims then i informed them to contact the ombudsman informed they want more money after i was told by george leeder we go after the banks the scam companies in a big why they are letting these scammers open account this was not the case at any time
If you have the same problem you can contact me at *******@gmail.com with numbers we have more chance to get the right out come
Found them on the internet very helpful and very...
Attentive. I could not recommend them enough. I hope that my money will be recoverd.
Since quite some time I have not heard from them and receives no response for a requested call back! I was asked to sign an authorization for a legal firm in Bulgaria? Which I doubt could be the best place to recover claims...
Any experience in this regard?
HM
Horst: We are disappointed that you chose to post a review here rather than contacting us directly. We recommend that you continue to work with your recovery agent. If you have additional issues or questions that you would like to discuss, please reach out to our Customer Satisfaction department at [email protected]. Thank you. We are looking forward to a positive outcome in your case.
Mychargeback.com is scam.! They didn't help to comeback money. They take upfront fee.Go away from them
Oksana: We can understand why you might be upset, but calling us a scam is not acceptable. Yes, we take an upfront fee, similar to many financial and legal service providers. For the general public's knowledge, Oksana's bank refused to accept her chargeback request, even with proper documentation and after we filed a complaint. And unfortunately, after lodging a complaint with the regulator, the regulator sided with the bank. We last reached out to her on January 22,2020.
As all of our clients know when signing up with us, we offer no guarantees of a successful recovery of funds, but we do guarantee 100% effort in the process.
These guys know their stuff better than the folks in my bank. Yes, it took some time to get my money back but that was because my bank made problems. MyChargeback would not give up and perservered. I could not have won without them and am very grateful. I recommend them with full heart.
Demetris: Thank you. Yes, the reps at your bank did not understand the credit card company's chargeback rules until we explained them. This unfortunately happens often. Could you please post this review on Trustpilot, since there are about 13 times more reviews there, which gives potential clients a much better understanding of our business. Thanks!
Despite a positive writeup from a well-known journalist about the broker, they were revealed to be a scam, but it was too late - I already lost a lot of money. I found mychargeback through a comment on an online review. They did very good research on my case. Thank you.
Lee: Thank you for posting your review here in addition to your one on Trustpilot.
I was lured with great promises that they could get the lost money back. Even when asked whether this works in Germany, the answer was yes.
That was a lie. Nothing, absolutely nothing was reimbursed by the bank. I won't be the only one who hasn't got my money back.
It doesn't seem to work in Germany!
Uli: As a matter of policy, we only take on cases that meet the chargeback criteria established by the credit card companies themselves. But because the ultimate decision whether to grant a full chargeback is solely up to the bank (and not us and not the credit card companies), we do not guarantee recovery. Therefore, our onboarding agents explain this to each client, and it is also mentioned very clearly in your contract.
While don't promise a full recovery, we do promise 100% effort to maximize the chances that the bank will accept a full chargeback, which we obviously did in your case. We even followed up on the bank's decision by directing your appeal to the German regulator, which unfortunately upheld the bank's decision.
Nonetheless, we strongly believe that the bank erred in your case and that you did not receive the quality of service from your bank that you deserved.
Thank you for also posting this review on our Trustpilot profile, which has a much more reviews and a much broader scope of reviews, both positive and negative, which we believe will help our potential clients make a much more informed decision if they want to contract our services.
MyChargeBack have not get my money back and the have closed my case. Paid them money but a lot of prommise but no money back.
Also, Rody, if you could please post this review on our Trustpilot account, it will get many more views and make much more sense in our more than 250 client reviews we have over there. The few reviews (both positive and negative) here at SiteJabber do not give a full enough range of client experiences that are posted on our Trustpilot profile.
I enlisted Mychargeback to help me get my money back. They assured me I had a very strong case. I have been passed from agent to agent with no success.
Desire: You had a very strong case, which is why we were very surprised that your chargeback was rejected by the bank, and very disappointed that all of the further steps we took with your case did not overturn the bank's decision.
I spoke to a representative and everything is sound good everything looks pretty efficient but my question is is anyone in here have collected or recovered their money from cryptocurrencies? Or has anyone Been Or still in process of recovery? I understand it's not a hundred percent guarantee and I do believe to give 100% of their I just want to know if there are some results to all this from anyone.
Yes. Here's the process: We trace the cryptocurrency in question from its point of origin through the blockchain until it reaches the exchange where it is sitting or at which it was cashed out. Our clients submit the forensic cryptocurrency investigative reports we prepare for them to their local police, which then subpoena the KYC (Know Your Customer) information from the exchange that identifies the wallet owner in question.
Many thanks. I am glad that in the end I did manage to get a part of my money back. I am also blaming myself for using that scam website. I should have done a better research of the company. Thank you very much for helping me. Yours sincerely, Juan
Juan: We are also glad that you got a partial refund, though we would have ideally also wanted a full refund. Please don't blame yourself for falling for the scam, just accept your mistake and loss and move on. You are right that the positive lesson here is to do good research into any investment opportunity. The advice we give is to do an internet search for the name of the company with the word "scam." You will get enough results that you can look through to make an educated choice. Best of luck for the future.
I would like to thank the My Charge Back team and I appreciate everything they did to help me get my money back. They were honest and trustworthy the whole way through. I am glad that I chose the most professional recovery company and am more glad that my fears that the recovery might be a scam were not realized! God bless you all.
Ryan: It's our pleasure to have been able to help you. It makes sense that you were afraid that the recovery might be a scam. After being scammed by these fake "brokers" it can be hard to trust, especially with the plethora of scam recovery companies, many of which are run by the same scam operators. It's very smart that you did your research before contacting us.
Engaging My Charge Back's services was a good choice, especially with the support and advice given by the specialist we (my wife and I) were assigned to. Our only small complaint is that we would have liked to have had a quicker response to some of our earlier emails when requesting some advice.
We appreciated it when Markus informed us of his taking over our account for the case, and appreciated him taking us to the "finish line" - convincing the bank to restore our lost money.
Thank you for your positive feedback, Ricky. We appreciate clients who value the work and effort we put into their cases, and who have patience during the often long process of dealing with the back and forth with the banks.
I was a client at MyChargeBack.com attempting to recover the cryptocurrency that was lost due to a fraudulent forex broker, tridixoptions.com, taking my online wallet at the time of payout. I hired these folks in May 2019. They were charged with trying to recover the bitcoin that was purchased in order to enter the forex fraudulent scheme at the said broker. Fast forward about a year and i have yet to make any headway in the funds recovery.
As many of you may have figured, the scammers have been smart and are at the head of many of these fund recovery organizations we find online. I have fear that these people are no different.
After a year of writing letters, the only pieces of success that this outfit has made was notifying the FBI and the UK authorities, the two places were the criminals cashed out my investments. The last email i received from these people informed of the thing they were UNABLE to do.
Not sure how this world has gotten so out of hand and how people have become so desperate for a dollar, but i suggest you stay away from these guys. They will not help.
Gabriel, we sympathize with your situation. Your loss is also our loss.
It is emotionally stressful to be scammed and even more so when the money you lost cannot be recovered. Cryptocurrency is particularly difficult to recover since, by definition, tracing its path through the blockchain was designed to provide anonymity. For that reason, we were reticent at first to take on your case, but decided to do so because we were convinced that we would be able to provide at least some assistance to you. While we can never guarantee 100% results, we do guarantee 100% effort. And the record shows that we provided it, and more.
First, we went above and beyond our contractual obligation to you by retaining an attorney to draft a total of 16 legal letters, as you mentioned, to cover all the possible angles in tracing your assets.
Second, we provided a complimentary Crypto Trace for you, which turned up the pathway and final e-wallet destination of your cryptocurrency. That, in turn, enabled us to notify the FBI and appropriate UK authorities, as you mentioned.
Third, we also drafted a police report for you, which is in your hands. You are free to submit it to the police to seek a court subpoena that would cite the ID of the e-wallet holder.
Therefore, there is no doubt that, during the many months of work we invested in your case, we did make significant headway. As a result, you can now pursue your case with the appropriate law enforcement agencies.
We should also note, however, that despite all of this, we were subjected to a significant amount of verbal abuse during your phone conversations with Iryna and Evan, among others. (We reviewed the recordings and your comportment during those calls was truly offensive.)
We are disappointed with your lack of appreciation for our efforts. Despite that, we wish you success in pursuing your case with the police to eventually bring the scammers to justice, and your bitcoin back into your e-wallet -- where it belongs.
I logged an issue with MCB and intial feedback was it would not take long.
6months later, I struggle to get feedback, if i do its very sketchy
The last feedback was its with the legal team upto now I have no idea of how my case is going
For now i will give 1 star, because i cant give 0 stars
We understand and regret your disappointment and truly want to rectify the situation, but our Customer Satisfaction department cannot review your case because the name you use here is not the full name of any customer that we have in our database. Therefore, you will have to provide us with your full name and the date on which your contract was signed so we can retrieve your file.
My Charge Back contacted me after I posted my review asking me me for the "history and progress" of my case. If any one should have access to that information it should be MCB. This unfortunate episode already dragged on for 11 months. They have now informed me that my case is before the "regulator" and will take another 9 months. Before I paid for their services, I was told the process will be complete in 9 months, I am now being told it could take up to 2 years. If they were more honest in disclosing this information I would have researched and used a more efficient, honest, and professional company.
To address these issues:
1. When speaking with clients who have complaints, we always ask them to review for us the history of their case and any progress that has been made in order to understand their perspective. We are sorry that the question caused you agitation.
2. We also regret that this case has taken so long to resolve. It is our mutual interest not only to successfully recover a client's funds but also to proceed as vigorously as possible. At no point did we neglect this case. Unfortunately, however, the fund recovery process can be prolonged due to the pace of communication with and between the banks. In this instance, the issuing bank, unjustifiably, in our opinion, declined our first attempt to raise a dispute. While we cannot promise 100% success, we do promise 100% effort, and, therefore, we then escalated the case by appealing to the regulator. Since the regulator is a government agency that handles a huge volume of cases, it usually requires several months to review and rule on an appeal.
On the 2/3/2019 My Charge Back "reached out" to me about recovering funds I had lost to a scam. They claim the process takes 50 to 180 days. This must be personal best because it has clearly surpassed those numbers. Prior to signing up, I was getting phone calls almost every night. Once I paid the money I had to do all the calling to see how things were progressing. I can't believe the mostly fluffy reviews endorsing the successful out comes of MCB when I have found the opposite to be the case. Every time I contact them I get some lame, pathetic, excuse and no answer. My case is being passed on to another department, and again no feed back or information about progress being made. I have found them to be incompetent and unprofessional. They are a waste of time and money.
IM VERY HAPPY WITH YOU GUYS!
LAST WEDNESDAY I RECEIVED A CALL FROM MY BANKS TELLING ME THAT MY MONEY ARE IN MY ACCOUNTS.
THANK YOU FOR YOUR SUPPORT AND ASSISTANCE RAGARDING MY CASE!
IT WAS THE BEST DECISION I EVER DID TO CONTACT YOU REDARDIND MY CASE! I HAVE NOTHING ELSE TO SAY AND WRITE THANK YOU! THANK YOU!
Konstantina, we are very happy that your case came to a successful end. Thank you very much for appreciating the time and effort that we put into it.
Here's the bottom line: Contacting MyChargeBack turned out to be the best thing I ever did. The absolute BEST service I've ever experienced. I was down and out after realizing I had been scammed, and it only got worse after my bank told me there was nothing that could be done. DON'T BELIEVE YOUR BANK! THEY DON'T KNOW ANYTHING! You need a company like MyChargeBack to navigate the system because the bank will not help you otherwise.
Russet, it's very very smart of you that you didn't give up after the bank turned you away. As you know, most people don't know how to deal with the banks (who are supposed to be serving their clients), and end up losing their money permanently.
I was scammed by an online forex broker and after seeing their ad contacted MyChargeBack. Obviously, as a scam victim, I was hesitant about anything else I found online. But MyChargeBack offered me something no one else had ever done -- they gave me the phone numbers of a few other people who used their services. I rang them and confirmed that they were real people who really were scammed just like I was (they shared certain documents with me). They wholeheartedly recommended MyChargeBack. So I rang MyChargeBack back and signed up. Their service was just as good as what I had been told it would be -- excellent, professional and considerate. Most important, they were honest. And when they joined me in a conference call to my stubborn bank to convince them to approve my chargeback they were absolutely awesome. They knew more than the bank did and rode circles around them. To keep a long story short, my chargeback was approved. I could never had done it without MyChargeBack. Thank you guys!
Thank you Ellen. It was a pleasure to serve you, even if your bank was so needlessly stubborn! We deal with banks like that every day, so it doesn't faze us. Regards to Marco too!
Don't believe the negative reviews. They're undoubtedly posted by one of MyCharge Back's jealous competitors (besides the one praising his hacker, who has posted similar comments elsewhere and even admits he wasn't a MyCharge Back client). I know. I had two chargebacks to file with two separate banks and went to two different recovery firms for help. One of them was MyCharge Back, their team is incredible and knowledgeable. They were insistent with my bank, and they got me my money back. The other one was worthless. Instead of spending their time working on my behalf, they kept bad mouthing MyCharge Back. Anyone who wants to know which one it is can contact me offline. Or better, forget about everyone else and just deal with MyCharge Back.
Thank you Thomas. Yours was indeed a complicated case and we are as pleased as you with the outcome.
Mark: MyChargeBack made every effort to assist you in your complex payment dispute case through all legal means as stipulated in our contract, but unfortunately these efforts were not successful. Since complex dispute resolution involves several parties including banks, card issuers, payment processors, and merchants, we are not able to predict outcomes or offer guarantees to clients. What we do guarantee is to fully apply our expertise and professional experience to every case that we accept.