My Bottleshop AUReviews 41

I received an order (3 bottles of whiskey) which came very poorly packaged in a wine box. When I opened the box, one of the bottles had a broken seal and was leaking. I took photos and sent them via email, no reply. Contacted them via their website's live chat, no reply. Emailed again, got a very smug reply saying I could post the LEAKING bottle back to them for a refund, or get a $10 store credit… which obviously, I would never use as I would never again buy from them. Loooking at their reviews, it's pretty clear this is commonplace for them, as well as not paying their suppliers. Boycott this joke of a business. Just go to Dan Murphy's.

I ordered two items, one arrived reasonably quickly, the other I still haven't received after a week. There has been no communication about this second item. Every time I try to chat online, it says support is currently unavailable online. I sent an email to them asking about the second item, and they didn't reply. They didn't even acknowledge that I sent an email. So I tried ringing the numbers listed on the website. They didn't answer, it went to their voicemail for both numbers, and there was a message saying their voice box was full. Really crappy communication. I fear I have been ripped off. I will never order through them again - especially as Amazon was much cheaper with free delivery for the same item.

I had a problem after problem with an order I put through this website. Days after my order was made I had to contact them to get my order processed and was told that they were waiting for stock to come in and it would be a few days. This was a lie as it was a "Ships directly from supplier" product and after I hung up they were obviously able to sent an email as I soon received notification that my order was on its way. Their website is out of date and I did not receive the product I was expecting. The process became a long drawn out saga and the accounts manager (Marcus) was so rude and insensitive by the end I was forced to bypass Marcus and deal with the supplier directly. The supplier was very understanding and accommodating in stark contrast to Mybottleshop.com staff. Not to mention they use Fastway for freight... no further comment needed there.

Order sent from Aus to UK, So badly packaged it was smashed, they would not refund the damaged bottle despite claiming the money back from their courier insurance i found out, and me paying for shipping insurance. They offered to replace the bottle, but it wasnt in stock. Waited 12 weeks only to be told they now couldnt get it. So they still wouldnt give me my money back and said they would only do a credit note. Had to order a bottle of something i didnt even want just to use my credit note up. Beware if ordering international they also charge you "up front" export taxes and duty for your country, but you still get taxed and duty when it enters your country. The tax and duty they charge isnt even accurate and they clearly pocket this to themselves. I spent a week trying to sort out the smashed bottle myself, they dont answer the phone, and only rarely reply on live chat if at all.
Marcus is fairly easy to deal with and was a good help, but as a company i would NEVER EVER EVER EVER deal with them again especially for international orders as its just all about how much $$ they can fleece you for on shipping and taxes.

Avoid like the plague.

COMPLETE SCAM. Any positive reviews must be from the shop itself trying to balance the bad reviews. I ordered 2 bottles of Patron Silver, paid for them immediately (of course), and no delivery ever came. They picked up the phone twice out of 20 calls, and both times I was filled with lies. "We shipped that already, should be to you any day" (but offered no tracking number and then hung up the phone). "Your product is out of stock" (this was after the call they told me the order was already shipped). Finally, they just stopped picking up the phone totally once enough time had expired for me to contest the payment on my visa card. Mybottleshop is NOT A COMPANY! It is a total con artist website which I can't believe the government has not shut down yet. Clearly a sign of how poor internet oversight is.

Stay away from this business, it takes over 4 weeks to get a bottle sent over to Perth. They use a delivery service (Fastway) who has a similar rating 1.3 stars as these clowns. MyBS told me all couriers have low scores but a quick google shows Toll at 4.8 reviews. They aren't bothered about customer service once you have paid your money, leaving me to chase the delivery company. Fastway explained that it was collected from MyBS on the 14th and could take 7-10 business days to get to Perth. This would be ok but if it misses their truck then have to wait a further 7 days for the next collection as the truck only gets here on a Monday. As secretary of a local Gin Society all our 54 members have been told to stay away from both MyBS and Fastway.

I bought 2 bottles of Olmeca Altos Tequila from Mybottleshop.com.au after I found they were the only company who supplied what I was looking for. After seeing reviews I was skeptical but in the end very pleasantly surprised.

Their customer service was fast and friendly, their products arrived promptly, well packed and in general, the experience was very decent.

I'm unsure if they've had some restructuring in the past few months to increase their service but I wouldn't hesitate to order from them again.

Many thanks especially to Amy, who was incredibly helpful on my inquiries.

I wish I read all these, before I places an order. I ordered a bottle that was a preorder with an estimated delivery of the 19th of February. I spoke to the company on the phone and he said he is waiting for the supplier to get back to him. Since then I have had no return call, I can't call them as it's constantly engaged. The email address *******@mybottleshop.com.au is apparently not monitored, why would you have it on the invoice to contact you by email and the live chat on the website they just don't bother responding and it says your in a queue. What a joke of a company, don't buy anything from them

Extremely disappointed with service. Ordered over $300 worth of products to take advantage of express shipping. Tell me, what's the point of express shipping if it takes 17 days to process the order? Pathetic.
No staff respond to emails, tried calling the phone number, and only one out of 6 attempts did someone answer. Person I spoke to gave bad advice and claimed 'your order will be processed in the next day or two'. It took a further 6 days after this phone call to receive an email update that my order was finally being processed. Don't even ask about Live Chat, no one was ever online! And yes I tried during business hours.
Finally, a mysterious 'paypal charge' of $6.81 magically appeared on the final check-out screen, and I'm still trying to find out more information about this. Did you just charge me additional funds to purchase from your website?

Placed order and amazingly did eventually get a delivery but of course not all items were available so they cancelled and emailed through a credit memo. Problem is they have never paid the refund. Cant contact them via email, phone and if by chance you get the live chat they are useless and rude
Shame because i had much more business to give but never again with these jokers